The latest Visible Language, volume 46.3, is hot off the press and features articles by Alison Black & Karen Stanbridge and Sue Walker.
Documents as ‘Critical Incidents’ in Organization to Consumer Communication by Alison Black & Karen Stanbridge reports a diary study which tracked paper documents received by UK informants over a month. Informants’ reactions to the documents formed the basis for recommendations to organizations to improve their communications so that consumers might respond to them easily and, in doing so, develop a positive view of the sender organization.
Describing the Design of Children’s Books: An Analytical Approach by Sue Walker is a study of the visual attributes and conventions in children’s reading and information books. The approach develops a checklist to record ‘features’ of visual organization and is illustrated with examples from the Typographic Design for Children database.
You can access the journal here.