Services largely restored. Still some users unable to access N:drives. IT staff will be working this evening to resolve these issues, and aim to get everything back online for tomorrow morning.

Further updates will be provided tomorrow morning.


All services are now back up and running as normal but are considered ‘at risk’ while we monitor them.


We are having ongoing issues with our storage services which is affecting multiple services, including;

  • N:Drives and Collaborative fileshares
  • Web sites, including blogs
  • Inbound email from off site (internal e-mail, and outgoing e-mail is unaffected)
  • Mailman lists

Issues first occurred from 14:10 this afternoon.

We’re currently working with our storage supplier to get services back online as quickly as possible, and to identify and resolve the root cause of these problems.

Apologies for any inconvenience caused.

Further updates will be provided later this afternoon.

N:Drives are back online. We’ve identified an issue which we need to resolve in order to improve reliability & stability. This work will take place this evening around 8pm, and will cause a brief interruption to the service.

Apologies again for this interruption.


N:Drives are currently unavailable. We are working to resolve this as quickly as possible, and aim to have the service back online later this morning.

A further update will be provided in the next hour.

Students and staff will still be able to login to PC’s, and access applications.

Collaborative file shares, OneDrive and all research data storage services are unaffected.

Apologies for the inconvenience caused.

Please be aware that we experienced a problem with our e-mail delivery system yesterday, this has caused external e-mail and messages sent to mailman lists being delayed – no e-mail has been lost. The backlog is currently being cleared. Mailman has been checked and is operating as normal but there may still be external email messages in the queue being processed

We will update here as soon as we have more information.

We are receiving reports that Mac OS users are unable to connect to the VPN following an update to MacOS Catalina. Please do not implement this update if you intend on using the VPN.

The new version of Pulse Secure (9.1) may work with Catalina. We will advise once we have tested it.

We are making a change to how students log in to some University services.

From the 5 November you will have to use your University username plus ‘@student.reading.ac.uk’ to log in to University services that have a Microsoft branded login page (Email, OneDrive for Business etc.).

Due to this change, you will need to set-up some security details the next time you login in order to verify your account in the future.

What is changing?

When logging in to University services people used a variety of usernames to login. You will now only use your ‘username’ + ‘@student.reading.ac.uk’.

New way

  1. Enter your username (ab123456) PLUS ‘@student.reading.ac.uk’ added afterwards. For example: ab123456@student.reading.ac.uk
  2. Enter your password

How will this look in practice?

1. Go to a University service with a Microsoft branded login page (Email, OneDrive for Business etc.)

2. At this login screen enter your username plus ‘@student.reading.ac.uk’

3. You will be redirected to a University of Reading branded login page. Enter the same details as on the previous screen

4. You will now be taken to the service

When is this changing?

This change will happen on 5th November. However, there will be a 2 month period where other formats of usernames will still work to avoid disruption.

Need assistance or have a question?

Contact the IT Service Desk on x6262, reading.ac.uk/it or it@reading.ac.uk where our friendly staff are always happy to help.

We are making a change to the way students reset your password. From tomorrow (10/10/19), you will now use secure Microsoft servers to manage changing and resetting your password.

Due to this change, you will need to set-up some security details the next time you login in order to verify your account in the future.

Whats changing?

If you forgot your password or wanted to change it for security reasons you would need to reset it.

The old way: going to password.reading.ac.uk

The new way: going to Office.com

How do I reset my password?

Follow the short guide below to be guided through the new process. This information can also be found on the IT website.

1. Go to Office.com.

Go to Office.com 

2. Click’Sign in’ and then ‘Can’t access your account?’

Click Sign in in the top right of the page. You will be presented with the above screen. Click ‘Can’t access your account?’

3. Click ‘Work or school account’

On the next page click on the ‘Work or school account’ menu option

4. Enter your email and enter the characters on screen

On the next page enter your University email address in the ‘User ID’ text field. Then enter the characters you seen in the picture on screen. Once completed, click ‘Next’.

5. Select ‘I’ve forgotten my password’

Now select the option for ‘I’ve forgotten my password’ and click ‘Next’

6. Verify yourself by phone number

Now you will be asked to verify yourself via a text message or phone call. Enter your phone number and click ‘Next’

7. Enter the verification code given to you by text or call

Now enter the verification code given to via text or over the phone call into the text field and click ‘Next’

8. Enter your new password

On the final screen, enter your password into both text fields and click ‘Finish’. You have now reset your password.

Need help or further assistance?

Contact the IT Service Desk on x6262, reading.ac.uk/it or it@reading.ac.uk where our friendly staff are always happy to help.

Microsoft have recently added the ability to voice call internal people in Microsoft Teams.

What has been added?

You can call internal people through your computer, i.e. people with an “@reading.ac.uk” account who have Teams installed . The icon gives you a dedicated “calls” screen where you can see your contacts, and you get Call settings in the Settings. You can use your mobile for internal calls as well.

Have a question?

If you have a question please contact the IT Service Desk at reading.ac.uk/it or by emailing it@reading.ac.uk.

On Tuesday, September 10, Research Storage and ACT Unix systems, including NX, will be unavailable whilst essential upgrade work is carried out. The work on Research Storage is to upgrade the outdated hardware that occasionally caused the services to be unavailable. We will also be using this opportunity to apply software updates to other systems including silver storage and NX servers.

Research Storage

The services will be temporarily down to allow for this work between 17:00 and 20:00. During work, all research data storage and Unix home directories will be unavailable. Other storage (N: Drive, Collab file shares) will be unaffected.

NX Services

We will be taking this opportunity to perform some updates to the NX service. All NX sessions will be terminated at 17:00. NX will be ‘at risk’ during this period.

RACC 

All login sessions will be terminated at 17:00. The service will be ‘at risk’ during this period.

Legacy Met-cluster

Met-cluster will be powered off and it will stay offline until Monday, when will be reinstated with very limited compute capacity.

When will services be available again?

Both work to Research Storage and NX services is planned to finish before 20:00. Please refrain from using these services until this time.

Have a question?

If you have any questions or concerns about this work then please contact IT at it@reading.ac.uk.

Logging in to Blackboard and the IT Self Service Portal is now available again. Apologies for any inconvenience caused.


To access Blackboard in the meantime:

  1. Go to http://student.reading.ac.uk and login.
  2. In the Quick Links section click on the link to Blackboard.
  3. You should now be logged into Blackboard – Your sign on to me@reading should carry over to Blackboard when done via this method.

We are aware of a separate issue preventing logging in to Blackboard and the IT Self Service Portal. We are currently assessing the issue and will work to fix this as soon as possible.

We will update here and on Twitter as soon as we know more.

Apologies for any inconvenience caused

UPDATE: All services are available again; Website, Ndrives, collab drives and blogs are now back up but are still at risk while we monitor them.


UPDATE: Services affected are: Ndrives, collab drives, the website, blogs, and some email delivery may be delayed. We are currently working on this situation as a priority and will update soon.


There is currently an issue affecting some IT services, including the website. We are currently assessing the issue and will have an update soon. Apologies for any inconvenience caused.

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