Please note that from today, we will be pausing our loans service with no further equipment to be lent out from today until further notice.

We will be using this time to review our loan equipment and the service.

Please let us know if you have any questions by contacting IT by calling ex.6262 or visiting reading.ac.uk/it

We have had a report of a TV Licensing Scam email coming into a University inbox.

The email claims to be from the “TVL Digital Broadcast Team” and that your TV license could not be automatically renewed. It then directs you to a link that appears to be to update your TV Licensing details.

Do not click any links within this email. Doing so could result in the loss of personal data and work and your computer may need to be wiped.

The email appears like this:

For tips on keeping yourself and your information safe online, visit the IT web page on Cyber Security.

If you are concerned about this email or other similar emails then please call ex.6262 or go to reading.ac.uk/it

All services are back up.


We have stabilised the infrastructure that caused the interruption to our services yesterday. Most services are now available but should still be considered to be at risk while we continue to undertake remedial activities.

We are aware that the Voice Connect service is currently unavailable.

Please accept our apologies for the disruption this has caused.


As an update to the previous message all IT Services should now be considered as “At Risk”. We continue to experience disruption to our services. We are investigating this as a priority and we are also working with the suppliers to discover the root cause of the issue.

The full list of Services now affected is:

  • Website
  • Mailman lists
  • Services that are affected:
  • DFS shares (home drives and collabs)
  • ESS (Employee self-service portal)
  • IIQ (MyID)
  • Timetabling
  • Voice Connect
  • Bomgar

Once again we apologise for the inconvenience this is causing you.


We are aware that there has been an interruption to some of our services (late morning/early afternoon). We believe that these services are now available.

  • Services that are affected:
  • DFS shares (home drives and collabs)
  • ESS (Employee self-service portal)
  • IIQ (MyID)
  • Timetabling
  • Voice Connect
  • Bomgar

We are conscious of the inconvenience this would have caused and are treating this as a priority. The technical teams are investigating the root cause of the issue.

If you continue to experience problems is accessing these services, please contact the IT Service Desk (IT@reading.ac.uk).

Please accept our apologies for the disruption this has caused.

UPDATE (15:45 18/12)

Email, AppsAnywhere and SMTP are now working.

  • Personal pages are down (https://www.personal.reading.ac.uk/)

Apart from the above, all services affected over the weekend are now back up.


UPDATE (14:00 18/12)

  • AppsAnywhere site is up, but apps cannot authenticate which makes them inaccessible.
  • Personal pages are down (https://www.personal.reading.ac.uk/ )
  • SMTP is down, meaning scanning to email is not working, and email cannot be sent from Linux systems such as the MET cluster.

UPDATE (11:15am)

Most  services have been restored.The only remaining services still affected are:

  • IIQ

We are currently discussing lessons learnt and how to minimise the impact of power outages in the future.


UPDATE (10:15am)

Our teams have been working on finding fixes and have restored a majority of services.

The updated list of affected services is:

  • TOPDesk
  • Apps Anywhere
  • IIQ

We are continuing to work on a fix for our IT Self Service Portal (TOPDesk) and will provide an update soon. We will most likely have TOPDesk and Apps Anywhere back up soon but IIQ may take a day to restore service.

We will also provide further details on the cause and, depending on the cause, provide plans for avoiding such disruption in the future.


We have had a significant amount of disruption over the weekend. This was as a result of some work dealing with a scheduled power outage in the Earley Gate data centre, but it interrupted our services in an unexpected way.

We apologise for any disruption this has caused and appreciate that this has been incredibly inconvenient.

We are continuing to see some service disruption this Monday morning and will look to remedy this as soon as we can. We will have a further update by 11am, please check back here or our twitter.

Below is a list of services that are still affected:

  • TOPdesk
  • Adelante
  • Agresso
  • Remedy
  • Comino
  • Apps Anywhere

We are still receiving a high amount of reports from students and staff about a new spam email arriving in University Inboxes.

This spam email is quite sophisticated in that it is uses the title of a genuine email that you have replied to previously in order to trick you into believing it is authentic.

If you open the email you will see a mostly blank email with an information notification at the top of the email saying, “If there are problems with how this message is displayed, click here to view in a web browser” or something similar. If you click this link it will take you to a BBC website but in the process collects your private user credentials. It then uses these credentials to send out more harmful emails from your account. On mobile devices the email sometimes appears with a green button saying ‘Display Message’.

Do not open this email as it could damage your work and computer and may make your private details vulnerable.


If you are concerned about this email or other similar emails then please call ex.6262 or go to reading.ac.uk/it

If you are a member of staff whose students are reporting this to you we strongly recommend that they change their password via the https://password.reading.ac.uk website.

If you go to https://password.reading.ac.uk/reset/ you can reset your password; provided that you know your University Username, Student Number and PIN. These can be obtained by filling out the form at https://password.reading.ac.uk/reminder.

For tips on keeping yourself and your information safe online, visit the IT web page on Cyber Security.


An official email from a University of Reading project team was sent yesterday afternoon a little earlier than scheduled. As the email was prematurely released the branding and formatting was incomplete. Thank you for responding and letting us know your concerns about the email, it is good to see Staff aware of seemingly suspicious emails.

We have sought clarification from the Windows 10 Upgrade Team, this morning, who have confirmed that this is not a phishing email but a genuine request for further information.

The information requested in this email is required by the Windows 10 Upgrade Team and they have asked that you please follow the link to the Microsoft Forms page and provide this.  You will receive a further request for information from the team in due course, this will also be sent from Windows10 <vis18w@reading.ac.uk>.

As always, if you have any concerns about any emails you receive or that you believe are suspicious, please do contact the Service Desk via it@reading.ac.uk or 6262.

Additionally, for tips on keeping yourself and your information safe online, visit the IT web pages on Cyber Security.

We are receiving reports from students and staff about a new spam email arriving in University Inboxes.

This spam email is quite sophisticated in that it is uses the title of a genuine email that you have replied to previously in order to trick you into believing it is authentic.

If you open the email you will see a mostly blank email with an information notification at the top of the email saying, “If there are problems with how this message is displayed, click here to view in a web browser” or something similar. If you click this link it will take you to a BBC website but in the process collects your private user credentials. It then uses these credentials to send out more harmful emails from your account. On mobile devices the email sometimes appears with a green button saying ‘Display Message’.

Do not open this email as it could damage your work and computer and may make your private details vulnerable.

If you are concerned about this email or other similar emails then please call ex.6262 or go to reading.ac.uk/it

For tips on keeping yourself and your information safe online, visit the IT web page on PC Security.

IT have been receiving reports of a new scam/phishing email coming into University staff inboxes.

The scam email is designed to make the person who receives it believe that a senior member of staff is contacting them.  If you reply to the email it will send a new email with harmful links that could damage your work and computer and may make your private details vulnerable. Do not open or reply to this email.

This email has affected other institutions including Universities in America and has been reported on the mainstream news.

If you are concerned about this email or other similar emails then please call ex.6262 or go to reading.ac.uk/it

For tips on keeping yourself and your information safe online, visit the IT web page on PC Security.


From: ‘xxxxxx’ <‘xxxxxxxx’@gmail.com>
Sent: Thursday, November 29, 2018 10:31 am
To: ‘xxxxxxxxxxxx’
Subject: Are you on campus

Available?
Thanks
Adrian

Sent from my Iphone

On the 24th and 25th of October we had two critical incidents in IT.

24th – Network Issue

The incident on Wednesday 24th October affected both the wired and Wi-Fi networks and meant that many services were not available.  The incident started at about 13:30.The severe impact of the incident was picked up quickly and a critical incident was called within IT.

The first meeting of the Critical Incident Team was held at 13:45.  Some staff were able to continue working but many key services were unavailable (web pages, RISIS, Trent, Agresso etc.)  Email remained available.

The nature of the incident meant that we could not use many of our standard communications channels (mail lists, status page, IT blog) to update University staff and students.  Information was emailed out individually to key contacts and Tweeted at 13:53.

Resolution:

Our Networks and Infrastructure Services teams, along with our network supplier, investigated the issue as a priority and identified what looked to be a faulty network device on our Earley Gate data centre.  The network device was disabled at about 16:30 as soon as the cause was identified.

The diagnosis was especially difficult which is why it took about 2.5 hours.  Whilst some services were available again quite quickly after this, our staff worked into the evening to restore others including: eduroam, Skype for Business, MyID, Apps Anywhere, Managed Print.

Further work took place over the following week to determine the exact fault before the device could be re-connected to the network.

25th – Data Storage Issue

On Thurs 25th October we had another critical incident that affected our Research Data Storage service.

All storage on the Gold tier was affected and about half of storage on the Basic tier were unavailable.  This outage was logged with our supplier at approximately 10:00.

It was flagged as a Critical Incident at 11:12. We held four Critical Incident Team meetings during that day and worked closely with our supplier on a resolution.  Following investigation by our supplier, the incident was found to have been caused by the file system manager (ZFS) locking up on one of the two nodes and the system not automatically switching over to the other node.

Resolution:

The failover was forced by our suppler and all services were restored before 16:00.  We continue to work with our supplier on determining the root cause to reduce the likelihood of this re-occurring.

Next Time

Following these two critical incidents, we are reviewing our Critical Incident Plan and our Communications Plan to further improve our incident response.

We are receiving reports of a Phishing email coming into University inboxes. This is not an official University email and clinking on the links could harm your computer/data.

The email claims to come from ‘IT Service Desk’ and that there has been a blocked sign in attempt on your university email account. It looks like this:

The IT department blocks thousands of scam emails a week but some still get through. Please always check the sender address and hover your mouse over links to check them before clicking.

To learn more on keeping safe online at the University, read the PC Security page on the IT website.

If you are unsure of an email or want to talk to IT about phishing emails then please call ex.6262 or go to reading.ac.uk/it

 

 

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