Lots of our community are using the University’s VPN to access the University network for work or research.

The VPN allows you, when working remotely, to access internal systems that require a connection to the University network.

 

Do you need to use the VPN?

On our useful Remote Working webpage, we have compiled a table of services and systems that you might need to use the VPN to use. These include:

  • Collaborative shares (T Drive)
  • Home drives
  • Business systems administration
  • Access to UoR Research Systems
  • Remote desktop access

Most of the tools you use day to day do not require the VPN, such as your Email and Calendar, OneDrive, Teams and Office 365 apps.

Whilst we’ve worked hard over the previous year to extend the capacity of our VPN to allow more people to use it, we have some hints and tips for you to get more from your connection.

 

Please Do:

  • Please remember to log off when you’ve finished using the VPN. You might not need to use it all the time, and we have plenty of capacity so you won’t have any issues reconnecting when you need it again
  • Use web based services if you are able to do so, these allow you to work at a greater speed
  • If you’re working remotely from a University of Reading device, we strongly recommend connecting to the VPN at least once a week to ensure important updates can be , and to prevent your device having issues when reconnecting on campus
  • If using the VPN to access your home drive, we recommend copying your files to your personal OneDrive instead. Instructions to do so can be found here. You will not need to use the VPN to access your OneDrive

 

Please Don’t:

  • When working on files from Collaborative drives, we would recommend saving these to a local drive, making any edits and then saving the new document back to the Collaborative drive, making sure to delete the local copy from your device. Editing documents from the N Drive or Collaborative drives directly can slow down the connection.
  • Please don’t use the VPN to stream videos or music, such as Stream, Netflix or Spotify
  • Please don’t use databases directly – the data is all streaming to your local machine
  • We would recommend avoiding using Microsoft Teams calling whilst connected to the VPN, this will improve the quality of your connection.

 

Important: you will need to authenticate your connection

When using your University account to login to the VPN you will need to verify yourself using Multi Factor Authentication, either via the Microsoft Authenticator app or a phone line. Full details and guides can be found on the Remote Services Access page.

 

Need help?

If you have questions or want help connecting to the VPN, please contact the IT Service Desk on dts@reading.ac.uk or using the IT Self Service Portal. If you find you do not have access to any applications that you previously used on our old VPN connection, please contact the IT Service Desk who will be able to raise an access request on your behalf.

 

Stream is a video streaming platform from Microsoft. It is available to all staff and students at the University through your Office365 account.

University of Reading staff members can use this to upload, store, play and share videos you have created (in the same way you can to YouTube). Students can use Stream to view any video content produced by members of staff at the University.

You can upload most video file formats, and videos can be shared with groups, channels, specific colleagues or the whole University.

 

Using Stream

There are 3 main methods of adding content to Stream:

  • You can upload video files directly to Stream from your device
  • As we continue to roll out the ability to record Teams Meetings, you can use this functionality to record your meetings and this will be automatically saved in Stream. The recording will also be sent to you as an attachment.
  • Whilst delivering a PowerPoint presentation, you can record a voiceover to the presentation and then export the presentation to Stream.

Our helpful colleagues in CQSD TEL have put together a webpage with a wealth of information about using Stream, how to check your settings, and share your content.

It is important to remember that any content uploaded to Stream can be shared with your colleagues, your channels or your groups, but also with the whole of the University of Reading. Please do make sure to check your “Settings Permissions” before uploading your content.

 

Need help?

Our friendly staff are always here to help if you need guidance with Microsoft Teams. Contact the IT Service Desk using the IT Self Service Portal or emailing dts@reading.ac.uk

 

Logging In

To access Office 365 and Me@Reading, our students studying with the Henley Business School will need to use the following information to log in:

If you are logging into your account for the first time, you will be required to set up an option to reset your password, to set up Multi-Factor Authentication and to select your Language and Time Zone. You will then be able to access your systems.

 

Multi-Factor Authentication

If you log on to the University network from your home or a location outside our campuses, you will be asked to complete a Multi-Factor Authentication before you can use many of our applications, including Office 365 and Me@Reading. We have implemented this change to improve the security and safety of our community, and our systems and services.

Using Multi-Factor Authentication would generally involve either saying ‘Approve’ to a login notification on your smartphone or entering a unique code available on your phone.

We recommend that you download the Microsoft Authenticator App on your smartphone to help you do this. This app is available for AndroidiOS and Windows smartphones.

Instructions on how to set up the app are available on the Remote Services Access Guide.

 

Need help?

Our friendly staff are always here to help if you need guidance with Microsoft Teams. Contact the IT Service Desk using the IT Self Service Portal or emailing dts@reading.ac.uk.

Microsoft Teams is now available to both staff and students. This means that staff now have the opportunity to use the tools available to enhance their teaching and learning and to collaborate individually with students.

The helpful guys over at CQSD TEL have put together two new TEL focused pieces of guidance around Microsoft Teams on their blog:

Further Teams guidance

You can find more guidance on getting the most out of Microsoft Teams from the following University resources:

Need help?

Our friendly staff are always here to help if you need guidance with Microsoft Teams. Contact the IT Service Desk using the IT Self Service Portal or emailing dts@reading.ac.uk

Since the transition to these alternative ways of working, DTS is pleased to confirm that the release of a new VPN solution available for all staff is working reliably and with plenty of available capacity. This new VPN has a larger capacity meaning that more people can make use of it at the same time. It also increases security when making a connection to the University network, keeping your work and important documents safer.

In order to help University of Reading to stay secure, we will be removing access to the old VPN (webvpn.reading.ac.uk) from 8am on Monday 6 April. After this time, any existing connections will be disconnected and you will need to access the new VPN using the instructions below.

The VPN allows you, when working remotely, to access internal systems that require a connection to the University network.

Who can use the VPN?

All staff are able to make use of the VPN. However, only those who need to access systems that require a connection the University network need to use it. Most of the tools you use day to day do not require the VPN, such as your Email and Calendar, OneDrive, Teams and Office 365 apps. A full list of what systems require the VPN is available on the VPN knowledge base guides.

How do I get access?

DTS have provided 2 knowledgebase guides on connecting to the VPN:

Important: you will need to authenticate your connection

When using your University account to login to the VPN you will need to verify yourself using Multi Factor Authentication, either via the Microsoft Authenticator app or a phone line. Full details and guides can be found on the Remote Services Access page.

Need help?

If you have questions or want help connecting to the VPN, please contact the IT Service Desk on dts@reading.ac.uk or using the IT Self Service Portal. If you find you do not have access to any applications that you previously used on our old VPN connection, please contact the IT Service Desk who will be able to raise an access request on your behalf.

 

We take the safety and security of our staff and students very seriously.

If you log on to the University network from your home or a location outside our campuses, you will be asked to complete a Multi-Factor Authentication before you can use many of our applications, including Office 365 and Me@Reading.

This would generally involve either saying ‘Approve’ to a login notification on your smartphone or entering a unique code available on your phone.

We recommend that you download the Microsoft Authenticator App on your smartphone to help you do this. This app is available for AndroidiOS and Windows smartphones.

Instructions on how to set up the app are available on the Remote Services Access Guide.

If you do not have a smartphone, the authentication works through an SMS sent to your mobile phone or through a call on a landline.

These changes are part of our work to make the University and its IT systems secure. Every week, around 40 University accounts are hacked – requiring urgent work to secure those accounts. We need your support to facilitate a secure infrastructure that colleagues can use to work flexibly.

If you have any questions or concerns about this change, please email IT Service Desk.

Microsoft Teams is now available to both staff and students.  This means that staff now have the opportunity to use the tools available to enhance their teaching and learning and to collaborate individually with students.

The helpful people over at CQSD TEL have put together two new TEL focused pieces of guidance around Microsoft Teams on their blog:

Further Teams guidance

You can find more guidance on getting the most out of Microsoft Teams from the following University resources:

Need help?

Our friendly staff are always here to help if you need guidance with Microsoft Teams. Contact the IT Service Desk using the IT Self Service Portal or emailing dts@reading.ac.uk.

We are making a change to the way new staff reset their password. From 15th March, new staff starters will now use secure Microsoft servers to manage changing and resetting their password.

Current staff who started before the 15th of March will still reset their password in the old way of visiting myid.reading.ac.uk .

Whats changing?

If you forget your password, or wanted to change it for security reasons, you will need to reset it.

The old way: going to password.reading.ac.uk

The new way: going to Office.com

How do I reset my password?

Follow the short guide below to be guided through the new process.

1. Go to Office.com.

Go to Office.com 

2. Click’Sign in’ and then ‘Can’t access your account?’

Click Sign in in the top right of the page. You will be presented with the above screen. Click ‘Can’t access your account?’

3. Click ‘Work or school account’

On the next page click on the ‘Work or school account’ menu option

4. Enter ‘username@reading.ac.uk’ and enter the characters on screen

On the next page enter your University email address in the ‘User ID’ text field. Then enter the characters you seen in the picture on screen. Once completed, click ‘Next’.

5. Select ‘I’ve forgotten my password’

Now select the option for ‘I’ve forgotten my password’ and click ‘Next’

6. Verify yourself by phone number

Now you will be asked to verify yourself via a text message or phone call. Enter your phone number and click ‘Next’

7. Enter the verification code given to you by text or call

Now enter the verification code given to via text or over the phone call into the text field and click ‘Next’

8. Enter your new password

On the final screen, enter your password into both text fields and click ‘Finish’. You have now reset your password.

Need help or further assistance?

Contact the IT Service Desk on x6262, reading.ac.uk/it or it@reading.ac.uk where our friendly staff are always happy to help.

Many thanks for your patience whilst the DTS teams have worked hard to get all areas of the University set up to work, study, teach and research remotely over the last week. This has been an incredibly busy period for our whole community and we are grateful for your ongoing support.

In order to assist you in working remotely, we have pooled our guidance and advice into several areas and we wanted to share these with you:

 

  • Remote Working webpage – Our DTS communications team have worked round the clock to gather as much of our Remote Working information on to one handy webpage for your reference. This includes advice on when you might need the VPN and how you might access specialist systems. This page also links to the Working from Home policies and guidelines which we would recommend taking a moment to read over.

 

  • Our IT Self Service Portal – We have created an area within our IT Self Service Portal for you to access all of the relevant information and forms regarding Remote Working called “Coronavirus and Remote Working Information”. This also includes advice about remote working, and University webpages. Our Self Service Portal is available 24/7 and we would always recommend logging any queries or faults via this route if not urgent. You can also use the service to access our help and guidance pages and check the status of your existing tickets. (UoR login required)

 

  • For quick updates and information, as well as hints and tips, please consider following DTS on Twitter@UniRdg_IT

 

  • Our IT Service Desk are set up and working remotely, and able to use our remote tools to access your devices at home to provide you with support. Our phone lines remain busy and we would ask if your request isn’t urgent, please log via the IT Self Service Portal or by emailing dts@reading.ac.uk

 

The above information is not exhaustive but we hope provides some signposting. Please do share this with those who might find it useful.

DTS is pleased to announce the release of a new VPN solution available now for all staff.

The VPN allows you, when working remotely, to access internal systems that require a connection to the University network.

This new VPN has a larger capacity meaning that more people can make use of it at the same time. It also increases security when making a connection to the University network, keeping your work and important documents safer.

Who can use the VPN?

All staff are able to make use of the VPN but students must apply through the IT Self Service Portal. However, only those who need to access systems that require a connection the University network need to use it. Most the tools you use day to day do not require the VPN, this includes Email and Calendar, OneDrive, Teams and Office 365 apps.

A full list of what systems require the VPN is available on the VPN knowledge base guides.

How do I get access?

DTS have provided 2 knowledgebase guides on connecting to the VPN:

Important: you will need to authenticate your connection

When using your University account to login to the VPN you will need to verify yourself using Multi Factor Authentication, either via the Microsoft Authenticator app or a phone line. Full details and guides can be found on the Remote Services Access page.

Need help?

If you have questions or want help connecting to the VPN please contact the IT Service Desk on it@reading.ac.uk or using the IT Self Service Portal.

« Older entries