The delay in data changes between CMIS and CMISGo (timetabling + roombooking) has now been resolved.

This was caused by a problem in the script which is used to update CMISGo.

We are working with the supplier to identify the root cause in order to prevent this from happening again. The service is being monitored closely and we have a manual work around we can invoke if required.

If you have any questions or concerns, please contact IT, our staff are always happy to help.

The CMISGo timetabling system is experiencing delays in data changes refreshing.

If there have been changes to your timetables in the last week we advise that you check them here:

Staff: Temporary Staff ePortal

Students: Temporary Student Timetabling Portal.

Our apologies and we will notify you as soon as the issue has been resolved.

IT

 

UPDATE:

The CMISGo timetabling system is experiencing delays in data changes refreshing.

If there have been changes to your timetables in the last week we advise that you check them here on the Temporary Staff ePortal

Our apologies and we will notify you as soon as the issue has been resolved.


We are currently experiencing some technical issues with the timetabling service.

We are conscious of the inconvenience this may be causing, and are treating this with the upmost priority. A dedicated team is in place to resolve the incident as quickly as possible.

As soon as we have further details on the extent of the incident, and an estimated resolution time we will update you.

Please accept our apologies for the disruption this has caused.

The IT status page, and IT blog will both be updated with details. Both can be found on the IT home page – www.reading.ac.uk/it


Intel, AMD and other CPU manufacturers have recently announced a major flaw in their current and legacy chips that impacts their security.

Microsoft security patches have been uploaded worldwide that fix a majority of the issues. Unfortunately, these patches can cause problems with Apps Anywhere.

If you are using Apps Anywhere on your personal device then please be aware that this security patch from Microsoft can cause core parts of it not to work.

If you encounter a problem when using Apps Anywhere on your personal device then please seek a lab computer (e.g. the URS Library).  In order to avoid disruption to classes, we are not patching lab computers until the supplier has fixed this problem.

If you have any further questions or concerns then please contact IT.

In the last few days Intel, AMD and ARM have publicly announced major security flaws within their CPU chips.  We are working with suppliers to patch our systems as quickly as possible to ensure they remain secure.

Security patches will be applied to your computer over the coming days. Never switch off your computer at the wall or the security patches will not be applied.

The University of Reading IT department will continue to monitor risk and will make updates when needed, however, please do remember to update your home machine. This flaw affects millions of institutions and businesses but will also affect households too. Full details of what the security flaw is and how to deal with it can be found on the BBC website, including how the flaw is exploited and how to keep your personal machine protected.

There has been no evidence that the flaw has been exploited yet but still poses a security threat.

Non managed Mac and Linux users should ensure that they have the latest versions of their OS and software in order to have the security patches applied.

A reminder of some good online security tips:

  1. Use strong passwords and do not share them
  2. Use central file shares or One Drive for Business in preference to local drives
  3. Never switch off your computer at the wall or the security patches will not be applied
  4. Lock/secure your hardware
  5. Encrypt sensitive and personal information
  6. Think carefully before clicking on links in emails, even from friends and colleagues
  7. Ensure that your anti-virus is up to date
  8. Ensure that Windows updates are applied promptly
  9. Keep software applications up to date
  10. Dispose of IT equipment and data securely
  11. Protect your mobile device

If you have any further questions or concerns then please contact IT.

 

After a great deal of painstaking work over the last few days and much checking and testing, I am pleased to inform you that the Phase II update has now completed successfully and that the myID portal is now live again.

From now on student accounts are joining staff and external accounts and are being processed in a new, supportable system. This work is the culmination of many years effort behind the scenes and having moved from a legacy system we are now in a better position to offer new developments and services around identity management.

If you encounter any problems over the next few days then please raise these through the IT Service Desk

IT

Following on from the launch of the new user account management process last year for staff and externals, we will be launching Phase II of the project providing the same process for student accounts this month. This will improve the user account creation processes bringing it in line with those for staff and ensure consistency across the systems.

The key dates are:

  • Wednesday 15th November. Preparation for implementation begins with the final run of existing processes today.  We will not be able to accept request for new student, staff or external accounts after today until the implementation is complete.
  • Thursday 16th November. The MyId system will be taken offline from  5pm on Thursday evening until after the implementation is complete.  The final scheduled run of Staff and External accounts, until after the implementation is complete, will be run. We will not be able to accept requests for new class or group accounts after today until the implementation is complete
  • Friday 17th November. The technical implementation begins and will continue over the weekend. Account processes will be suspended during this time except for password resets on live accounts.   For assistance with password resets contact the IT Service desk through the TopDesk system..
  • Wednesday 22nd November. Services become available again. If we are able to restore services sooner then we will..

While we have done several months of testing, the implementation will take this long because of the complexity of the processes and the checks that need to take place to ensure that the data is correct and that all student accounts are transferred to the new system.

This implementation is the result of a number of years work planning and testing systems and processes. It is a major piece of work and affects a number of different systems across the University, such as SITS, Blackboard and Office365. We do appreciate that this will cause some disruption and we will do what we can to minimise the impact that this change has. Thanks in advance for bearing with us.

IT

We are currently experiencing technical issues which has caused disruption to our Web services.

We are conscious of the inconvenience this may be causing you and are treating this with the upmost priority. A dedicated team is in place to resolve the incident as soon as possible.

As soon as we ascertain more details, we will post further information.

Please accept our apologies for the disruption this has caused

Our status page will be updated with further information;

                https://itsstatus.reading.ac.uk/

If you have any questions or concerns, please contact IT, our staff are always happy to help.

UPDATE:

Today’s web site issue was resolved at approximately 11:40 after a fix to the redirects on the Apache servers.
Apologies for the interruptions to our service.

We experienced some issues with our e-mail service today from 10:30am to 1:15pm which caused delivery failure for some messages (both inbound and outbound)

If you sent any e-mail during this period, either re-send the message, or confirm with the recipient that the message was received.

Message which were not delivered will still appear in your sent-message folder.

Apologies for the inconvenience caused. The service has now been fully restored.

If you have any questions or concerns, please contact IT, our staff are always happy to help

We are aware there were issues with some services this morning, including RISIS, Agresso and Managed Print

We believe services have now stabilised. If you are still experiencing issues, please contact the Service Desk.

Further investigations are being undertaken

If you have any questions or concerns, please contact IT, our staff are always happy to help

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