A new way to raise requests and incidents…

On 22 April, IT Services will start using a new Service Management Tool, supplied by TOPdesk. This system is a Software as a Service offering and is accessed via your browser from anywhere, making a real change to how staff and students can access services supplied and supported by IT Services.

To access the system, please go to the IT Services Home page  and then click on the button as shown below:

How_to_Access_the_SSD

When once logged in, you can report an incident (fault) or request services by clicking on the links as shown below:

How_to_use_SSD

The service is intuitive and easy to use to submit either requests or incidents to the Service Desk or appropriate teams.

There is more in-depth guidance available in the Self Service Portal on how to use the system.

We are initially using TOPdesk to provide Incident, Request and Change Management, but intend to expand the usage to cover such details as IT asset management and so on.

 

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