February 2015

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We are currently trying to fix an issue with the Whiteknights campus firewalls, which can lead to occasional and very brief losses of connectivity to the Internet for users at Whiteknights and London Road campuses, and when accessing University business systems such as Agresso, RISIS and Trent.  There are some challenging circumstances, so it’s taking us longer than usual to get to the bottom of things.  We are working with our equipment vendor’s advanced technical support and engineering teams with a view to identifying feasible workarounds and a fix for the root cause as quickly as possible.

In order to assist with our diagnostics, and to help us accurately judge the business impact of this issue, it would be helpful if people could contact the IT Service Desk if they are unexpectedly disconnected from any of the University’s business systems during their day to day work. We routinely monitor the University’s Internet connectivity so at the present time do not need to be contacted regarding brief losses of Internet access.

As ever, please feel free to discuss any aspect of this issue with your IT Business Partner if you wish.

We have recently been experiencing problems with slow logins to some PCs on campus. We are working very hard to resolve this issue. Should you find your login is unacceptably slow (over 4 minutes), you should:

Contact the Service Desk immediately on 0118 378 6262, 6262 from an internal phone.
They will be able to provide you with details of a guest login account.
If required, restart the PC (hold the power button if necessary).
Login using the username and password supplied to you.

NOTE: The guest login will not map your N:\ drive automatically. The Service Desk will be able to assist you with this. You will still be able to access Blackboard and the Internet.

AV technicians are also able to assist with this particular problem.