December 2015

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This morning we experienced connection issues with our internet reliant services due to a national network outage by our internet service provider, Janet (the internet service provider for many universities across the UK). This resulted in users not being able to connect to CRM, Blackboard and some external webpages.

We have been in close communication with Janet to get as much information on this issue as possible.  Janet have advised us that they have put in a temporary fix that has seen service return to normal.  However, we have been advised that their systems are ‘still at risk’ and therefore there is the possibility that internet service could be affected in the near future.

We will continue to monitor this issue vigilantly and work with Janet to provide a permanent solution as soon as possible.  Check the IT status page or this blog for further updates regarding the matter as and when we receive them.


We are currently experiencing external connection issues with some websites but more importantly users are unable to connect to externally hosted resources such as CRM and Blackboard.  Users are reporting some external websites will fail to load properly or at all and are unable to connect to CRM and blackboard.

These external connection issues we are experiencing are due to our service provider, Janet, having national issues. These are down to a Distributed Denial of Service (DDoS) attack and their engineers are working to resolve this issue as soon as possible.

We will send an update out as soon as we have more information. Please check the IT Status page or back here for further information.



UPDATE: This issue has been resolved by Microsoft and service should be back to normal.


There is a reported issue with the Microsoft Student email login process. University of Reading students logging into Office 365 Email via the web may receive long wait times and the page may not load at all.

This global Microsoft login fault is effecting all institutions across the UK on Office 365. Microsoft are investigating and we currently have an open case with them.

Initial investigations show Outlook client access and mobile device access is not effected when accessing email. Its purely down to the online access provided by Microsoft. We will update when we have more information.

Check the IT status page or this blog for updates as they emerge.


UPDATE: This issue is now resolved and email is working as expected.


We are still experiencing issues with staff email.  After the workaround was put in place yesterday we found that some users were experiencing slow delivery of email.  This slowdown has effected roughly 20% of accounts.

Therefore, staff email (including Outlook Web Access – OWA Mail) is running slowly for some users. This is different to the email issues on Monday where email was not being delivered at all to some users.  We have had a few reports of emails bouncing today but most users will just experience slow delivery.  This issue should resolve itself as the email ques are cleared

IT are currently looking into this as their top priority. Check the IT status page for more information If you have any further questions then please contact the Service Desk on 0118 378 6262 or extension 6262.