This morning we experienced connection issues with our internet reliant services due to a national network outage by our internet service provider, Janet (the internet service provider for many universities across the UK). This resulted in users not being able to connect to CRM, Blackboard and some external webpages.
We have been in close communication with Janet to get as much information on this issue as possible. Janet have advised us that they have put in a temporary fix that has seen service return to normal. However, we have been advised that their systems are ‘still at risk’ and therefore there is the possibility that internet service could be affected in the near future.
We will continue to monitor this issue vigilantly and work with Janet to provide a permanent solution as soon as possible. Check the IT status page or this blog for further updates regarding the matter as and when we receive them.
We are currently experiencing external connection issues with some websites but more importantly users are unable to connect to externally hosted resources such as CRM and Blackboard. Users are reporting some external websites will fail to load properly or at all and are unable to connect to CRM and blackboard.
These external connection issues we are experiencing are due to our service provider, Janet, having national issues. These are down to a Distributed Denial of Service (DDoS) attack and their engineers are working to resolve this issue as soon as possible.
We will send an update out as soon as we have more information. Please check the IT Status page or back here for further information.