January 2016

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UPDATED (2)

All services are back up, however, they are running slowly due to resynchronisation of the server storage.

If you have any further issues please contact the service desk on 0118 378 6262.

IT


UPDATED:

An update on the major IT problems:

Printing, staff and student email services were restored at approximately 11:30.

The following services are also now available:

Timetabling

  • Sports Park systems
  • Wren
  • Agresso
  • Student WebPay

We are still experiencing intermittent problems with the University websites. Some services may run slowly for the remainder of the day.

For more information please contact out service desk on: 0118 378 6262.

IT


IT are currently experiencing a major issue with the virtual infrastructure that has caused widespread disruption to our services.  This started last night and is currently ongoing.  This has been affecting email, websites, printing and other services. Services affected are:

  • Student Email (Authentication)
  • Timetabling
  • Sitecore
  • Sportspark Systems (Booking and turnstiles)
  • Staff Email (intermittent connection)
  • Printing
  • Wren (E&F Ticketing System)
  • Agresso (Finance)
  • Student WebPay (Adelante)

Work on a fix began as soon as the problem was identified and is currently being implemented.

We apologise for the inconvenience this may have caused and will provide further details when we know them.

For more information please contact out service desk on: 0118 378 6262.

IT

We are currently experiencing issues with Microsoft Outlook 2010 due to a security update from Microsoft which was pushed out to a number of PC desktops on campus.  The symptoms of this is Outlook 2010 will either not load or load in Safe Mode.

We have put in place a fix for this issue to prevent it affecting further users.

If you are experiencing this issue, please contact the IT Service Desk on x6262 and they can arrange for Outlook 2013 to be installed on your computer.

As a work around you can still use OWA mail to gain access to your emails via https://www.owamail.reading.ac.uk/owa/

IT