March 1, 2016

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Dear Colleagues,

As you will be aware there have been regular interruptions to the Agresso service over the last few months. These have been caused by issues within the overall database infrastructure, which is used by Agresso as well as other systems.

Following substantial investment, IT are addressing the issues by upgrades to this infrastructure. This will take between four to six weeks to complete. We will only move Agresso onto this new infrastructure when we are confident it is stable. We are intending this to take place towards the end of May 2016, but the timing is dependent on the success of the infrastructure work.

While this work is taking place we may continue to experience intermittent problems with the Agresso service, but both IT and Finance will endeavour to keep downtime to a minimum.

If you have any questions, please contact IT (it@reading.ac.uk) or the Financial Systems Team (finance-help@reading.ac.uk).

IT and Finance