March 22, 2016

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Dear Colleagues,

As part of IT’s programme of operational improvements, I am pleased to inform you that from 11 April a new system for the creation, management and control of staff user accounts will be implemented.  This new initiative means that your experience of user account creation will be significantly improved:

  • Accounts will be created quicker than before (under one day).
  • Accounts will be automatically created and any changes, such as Line Manager changes, will be applied automatically.
  • Password resets (where passwords have been forgotten or locked out) can now be managed by the user.

The user accounts that will be included in this phase are:

  • Network Access
  • Email
  • Blackboard
  • TOPDesk
  • Trent

Approvals for new accounts will be carried out by the budget holder (either Head of School or Head of Department). When approved, they will then be sent to the Line Manager, who will make the account details available to the new starter on their start day.

This is the first phase of a significant operational improvement which will see similar improvements for student account creation and also for Malaysia staff and students in later stages of development. In addition, as other systems are upgraded, their account management will be included, with the ultimate goal being that all accounts will be created and changed automatically and immediately.

Please click here to access our information hub on UAM for further information, or contact Anton Lawrence, Assistant IT Director (Applications Development & Support).

Once the new service is operational, routine enquiries or issues should be reported via the IT Service Desk as normal. (ext 6262).

Kind Regards,

IT