November 22, 2016

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We have identified the root cause of the problems that started on Sunday and continued into this week.  We are continuing to migrate services to the new storage infrastructure.

Due to the urgency of this work we expect a degree of instability of our services to continue over the next 24 hours.

Further, planned, migrations will be undertaken and we expect to complete this before Christmas.  We will work with key partners to schedule this.

If you have any further questions, please contact the IT Service Desk, either via the Self Service Portal (https://uor.topdesk.net/), email (it@reading.ac.uk), or phone 0118 378 (6262).

IT

hero-skype

IT are pleased to announce the launch of Skype for Business for all UoR staff members.

Skype for Business is an instant messaging service that lets you collaborate with anyone, anywhere, on any device, with the security and control of Microsoft. It’s features include:

  • Instant messaging
  • Screen Sharing
  • Video Calls
  • File sharing
  • and many more useful collaboration tools

Skype for Business connects automatically to the UoR staff list so you can easily find colleagues. Share files, calendar information and statuses to collaborate with your teams and colleagues more efficiently than before.

Full details on the features of Skype for Business, where to get it and guides on how to use it can be found on our dedicated Skype for Business webpage.

If you have any further questions, please contact the IT Service Desk, either via the Self Service Portal (https://uor.topdesk.net/), email (it@reading.ac.uk), or phone 0118 378 (6262).

IT

Yesterday we experienced disruption to some of our services. This disruption was caused by a temporary fault in some of our hardware. The problems have been resolved and we are working on solutions to stop this happening again.

Thanks to our technical team we were able to restore most our services:

  • ICMA website was back online at 1pm on Monday afternoon
  • Timetables were back online at 7:30pm on Monday evening
  • The Blogs service was brought back online at 10:26pm on Monday evening

We are still waiting on one service to come back up:

  • password.reading.ac.uk

We will update this post when this service is back online.

Apologies again for the inconvenience caused by this interruption. We would also like to take this opportunity to thank the technical teams for their hard work into the evening/night to restore these services.

We will be continuing to work to migrate all services from the legacy hardware, onto the new, resilient systems to reduce such incidents going forward.

IT