10:45 25/05/17 Network problems – being resolved

UPDATE (11:30):

Following a meeting of the Critical Incident Team at 11:00 the incident has been closed. This is due to the lack of open and ongoing problems. We are continuing to proactively monitor the situation and if the status changes we will reopen the incident.

Thank you for your patience on this incident.


INITIAL (10:00):

Around 9 am this morning (25th May 2017) a critical incident affected a component of the network services provided to University of Reading Staff and Students. This component (DHCP – Dynamic Host Configuration Protocol ) is related to the provision of internet addresses to the computer and without an address network access is lost.

For further information or advice regarding this issue then please contact the IT Service Desk via the Self Service Portal (https://uor.topdesk.net/) or phone 0118 378 (6262).