October 2017

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Today’s web site issue was resolved at approximately 11:40 after a fix to the redirects on the Apache servers.
Apologies for the interruptions to our service.

We experienced some issues with our e-mail service today from 10:30am to 1:15pm which caused delivery failure for some messages (both inbound and outbound)

If you sent any e-mail during this period, either re-send the message, or confirm with the recipient that the message was received.

Message which were not delivered will still appear in your sent-message folder.

Apologies for the inconvenience caused. The service has now been fully restored.

If you have any questions or concerns, please contact IT, our staff are always happy to help

We are aware there were issues with some services this morning, including RISIS, Agresso and Managed Print

We believe services have now stabilised. If you are still experiencing issues, please contact the Service Desk.

Further investigations are being undertaken

If you have any questions or concerns, please contact IT, our staff are always happy to help

We have been receiving reports of another spam email that poses as an email from our Service Desk. The subject line says, “Warning, Warning Warning” and has masked its email address to appear as a UoR address.

This email is not an official email and opening the attachment could potentially harm your computer and give the sender access to your account. If you happen to receive this email, delete it immediately.

(click the image to see a bigger version)

If you have opened the attachment and completed the form, your account may be at risk and you should change your password as soon as possible. To do this, please see the details below.

If you have any questions or concerns, please contact IT, our staff are always happy to help.



Changing your Password

Important:  Please be aware that if you do change your password, any device (computer, tablet, phone etc.) that has saved passwords will need to be updated with the new password as they can cause your account to be locked out if they continue to submit the old password.

  • If you are a staff member on campus:

Please log in to the User Access Management System (SailPoint IIQ). If this is the first time you have logged in, you will be asked to answer three security questions. These can be used to reset your password if you ever forget it.

Once you have logged in, follow these steps:

1. The default view is the Dashboard. From here, look in the Manage Access section and click Change Password
2. Under the Account ID heading, tick the box next to your Username (for most people this will be the only option available)
3. Enter your New Password and type it again exactly the same in the Confirm Password box

Your new password must meet the following conditions:
• Minimum length of 8 characters
• Maximum length of 12 characters
• Must contain at least one digit (number)
• Must contain a mixture of upper and lower case letters
• Must not be the same as the previous password
• Must not contain your username
• Must not be based on a dictionary word in any European Language
• Must not contain the following characters: # £ \ or space

4. Click Submit
5. You will now be returned to the Dashboard with a notification that your password has successfully been changed

  • If you are off campus or a student:

Please visit the Password Services Webpage and fill in the four boxes: University usernameCurrent passwordNew password and Confirm password.
Your password must meet the same conditions as above.
Once complete, click the Continue button.
Your password will now be changed.

In order to improve our cyber security, IT will be automatically turning on the firewalls of all University managed PC’s.

Most PC’s will already have their firewall turned on but in some circumstances they may have been switched off, either by mistake or in an attempt to fix issues with software not working correctly.

If you have to switch off your PC’s firewall to carry out work, please contact IT for advice on how to open the required ‘ports’ on the firewall. This way you get all the protection of the firewall without it interfering with your work.


This morning we have seen a return of the performance issues affecting the OWA CAS servers. The CPU on at least one server has been over loaded.

As a result we are starting to add an additional 2 CPU to all the servers and will be doing this PDQ. This will have affected some IMAP and mobile devices (iOS, Android etc) services.

If you have any more questions or require further advice then please contact IT.