November 2017

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After a great deal of painstaking work over the last few days and much checking and testing, I am pleased to inform you that the Phase II update has now completed successfully and that the myID portal is now live again.

From now on student accounts are joining staff and external accounts and are being processed in a new, supportable system. This work is the culmination of many years effort behind the scenes and having moved from a legacy system we are now in a better position to offer new developments and services around identity management.

If you encounter any problems over the next few days then please raise these through the IT Service Desk

IT

Following on from the launch of the new user account management process last year for staff and externals, we will be launching Phase II of the project providing the same process for student accounts this month. This will improve the user account creation processes bringing it in line with those for staff and ensure consistency across the systems.

The key dates are:

  • Wednesday 15th November. Preparation for implementation begins with the final run of existing processes today.  We will not be able to accept request for new student, staff or external accounts after today until the implementation is complete.
  • Thursday 16th November. The MyId system will be taken offline from  5pm on Thursday evening until after the implementation is complete.  The final scheduled run of Staff and External accounts, until after the implementation is complete, will be run. We will not be able to accept requests for new class or group accounts after today until the implementation is complete
  • Friday 17th November. The technical implementation begins and will continue over the weekend. Account processes will be suspended during this time except for password resets on live accounts.   For assistance with password resets contact the IT Service desk through the TopDesk system..
  • Wednesday 22nd November. Services become available again. If we are able to restore services sooner then we will..

While we have done several months of testing, the implementation will take this long because of the complexity of the processes and the checks that need to take place to ensure that the data is correct and that all student accounts are transferred to the new system.

This implementation is the result of a number of years work planning and testing systems and processes. It is a major piece of work and affects a number of different systems across the University, such as SITS, Blackboard and Office365. We do appreciate that this will cause some disruption and we will do what we can to minimise the impact that this change has. Thanks in advance for bearing with us.

IT

We are currently experiencing technical issues which has caused disruption to our Web services.

We are conscious of the inconvenience this may be causing you and are treating this with the upmost priority. A dedicated team is in place to resolve the incident as soon as possible.

As soon as we ascertain more details, we will post further information.

Please accept our apologies for the disruption this has caused

Our status page will be updated with further information;

                https://itsstatus.reading.ac.uk/

If you have any questions or concerns, please contact IT, our staff are always happy to help.