16:00 01/03/18 UPDATE: VPN issues this morning


This morning, we increased the capacity of the VPN service in response to the number of staff working from home.  Unfortunately, due to the exceptional high demand, we have now hit a further limit on the number of simultaneous connections.

Resolving this will require significant work and so cannot be completed quickly.

In the meantime, note that the following services do not require a VPN connection:

  • Skype for Business
  • Office 365
  • OneDrive for Business
  • P2P (connect using Duo authentication)
  • Staff email (both OWA and access via Outlook)
  • Employee Self-Service
  • Blackboard
  • All web services

If you need to access another service that does require a VPN connection then we ask that you only connect to the VPN when you need to use that service and that you disconnect from the VPN when you have completed that session.  This will enable other staff to connect to the VPN service.

 In the longer term, we will work with Business Continuity to review and update the services we offer.