Staff email now on Office 365

IT have successfully completed the migration of the vast majority of staff email onto Office 365.

Over 8,000 staff mailboxes were moved to Microsoft Office 365 servers over the weekend (24-25 March 2018).

Key benefits of the move include automatically providing each user with a larger mailbox (50GB), improvements to spam email filtering, a 24×7 Microsoft managed service with 99.9% uptime and integration with other Office 365 products and services like OneDrive for Business.

Troubleshooting

IT report that most migrations were completed smoothly and that staff were able to connect to their Office 365 mailbox.  Any issues that have been raised are being responded to promptly.

Following the migration, colleagues using Outlook on Windows and macOS will be prompted to restart Outlook to finalise the move. If requested to re-login, use your University email address (e.g. a.n.other@reading.ac.uk) and password.

If you use a mobile phone or tablet to access your email, we recommend downloading the Outlook app. Other mail clients, e.g. those that can only use IMAP, will also work with Office 365. Alternatively, mobile and tablet users can access Outlook via the browser-based Outlook on the Web  – simply visit the Outlook Web App page and log in with your University email address (e.g. a.n.other@reading.ac.uk) and password.

If you find you are still having problems accessing email on your computer, laptop, mobile or tablet, please look at IT’s Staff Email and Calendaring web page or contact the IT Service Desk.

Beware of scam emails

We recently reported that scam emails pretending to be associated with the migration had been received by some colleagues.

Common themes in these emails include verifying a user account, providing username and password details, or clicking on a link. These requests are not legitimate – IT will never make these kinds of requests, so please do not click on any links or supply any information to these requests.

If you have any queries or concerns, please contact the IT Service Desk.