September 2018

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After the failure of the CloudFS server yesterday the Academic Computing Team has worked through the night with our supplier to ensure the system is stable.

All access to systems for users were restored in the small hours of this morning. We have monitored the NFS mounts for home directories during the night to ensure they have been restored. If you have any issues logging into NX due to a stuck session, instructions on how to terminate your session can be found here:

https://research.reading.ac.uk/act/knowledgebase/nx-terminate-session/

We will continue to monitor all systems very closely for the rest of the week, but we are confident that we have rectified the initial root cause of the issue which was a known bug in the CentOS operating system.

We apologise again for the inconvenience this outage will have caused yesterday. The Academic Computing Team worked throughout the day and night to bring the service back to ensure full service was restored today.

IT