12:00 03/10/18 ACT systems issue – UPDATED

UPDATE:

The following services have now been restored and should be accessible from 2pm this afternoon. Please consider the services to be at risk as we continue to monitor them.

  • NX Linux Desktops
  • Met-Cluster
  • Free Cluster
  • Select VMs on the Research Cloud
  • Met webserver
  • Select Research Data Storage Silver Shares
  • Computer Science Linux Desktops
  • SMPCS X-Drive
  • Unix home directories

We will send a further more detailed update message tomorrow morning at 10am.

Once again we would like to apologise for the inconvenience this has caused.


UPDATE:

Engineers  in America are continuing to work on the issue and have diagnosed a likely cause which they are working to resolve. We expect this remedial work to be complete by 2:30pm but will monitor the situation and if we can restore the service sooner we will. Once the service has been restored it should be considered to be at risk until we have a full diagnosis of the cause.

We will provide a further update by 2:30pm or sooner.


There is a system issue affecting the storage systems. Supplier support is currently diagnosing the cause and as a precautionary measure we are preventing further access to these systems.

Affected Services include:

  • NX Linux Desktops
  • Met-Cluster
  • Free Cluster
  • Select VMs on the Research Cloud
  • Met webserver
  • Select Research Data Storage Silver Shares
  • Computer Science Linux Desktops
  • SMPCS X-Drive
  • Unix home directories

We are continuing to work with the suppler and will provide a further update at 12:30

We would like to apologise for the inconvenience this incident has caused, we are working to resolve this as quickly as possible.