January 2019

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Apologies for the disruption to Services yesterday. We are currently working with the service supplier to identify the root cause of the issue and work on a solution that avoids loss of service in the future.

We will also be carrying out a review of the monitoring of the Service to determine how we can identify a loss in service, and inform our staff, quicker.


This afternoon we experienced some issues with Websites, N-Drives and Collaborative Shares meaning that these Services were temporarily unavailable.

IT Staff have responded to the problem and ‘Websites’ and ‘Collaborative Shares’ services are now back up and running.  We are continuing to work on a fix for loss of service on N Drives.

Matt

Please note that from today, we will be pausing our loans service with no further equipment to be lent out from today until further notice.

We will be using this time to review our loan equipment and the service.

Please let us know if you have any questions by contacting IT by calling ex.6262 or visiting reading.ac.uk/it

We have had a report of a TV Licensing Scam email coming into a University inbox.

The email claims to be from the “TVL Digital Broadcast Team” and that your TV license could not be automatically renewed. It then directs you to a link that appears to be to update your TV Licensing details.

Do not click any links within this email. Doing so could result in the loss of personal data and work and your computer may need to be wiped.

The email appears like this:

For tips on keeping yourself and your information safe online, visit the IT web page on Cyber Security.

If you are concerned about this email or other similar emails then please call ex.6262 or go to reading.ac.uk/it

All services are back up.


We have stabilised the infrastructure that caused the interruption to our services yesterday. Most services are now available but should still be considered to be at risk while we continue to undertake remedial activities.

We are aware that the Voice Connect service is currently unavailable.

Please accept our apologies for the disruption this has caused.


As an update to the previous message all IT Services should now be considered as “At Risk”. We continue to experience disruption to our services. We are investigating this as a priority and we are also working with the suppliers to discover the root cause of the issue.

The full list of Services now affected is:

  • Website
  • Mailman lists
  • Services that are affected:
  • DFS shares (home drives and collabs)
  • ESS (Employee self-service portal)
  • IIQ (MyID)
  • Timetabling
  • Voice Connect
  • Bomgar

Once again we apologise for the inconvenience this is causing you.


We are aware that there has been an interruption to some of our services (late morning/early afternoon). We believe that these services are now available.

  • Services that are affected:
  • DFS shares (home drives and collabs)
  • ESS (Employee self-service portal)
  • IIQ (MyID)
  • Timetabling
  • Voice Connect
  • Bomgar

We are conscious of the inconvenience this would have caused and are treating this as a priority. The technical teams are investigating the root cause of the issue.

If you continue to experience problems is accessing these services, please contact the IT Service Desk (IT@reading.ac.uk).

Please accept our apologies for the disruption this has caused.