January 9, 2019

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All services are back up.


We have stabilised the infrastructure that caused the interruption to our services yesterday. Most services are now available but should still be considered to be at risk while we continue to undertake remedial activities.

We are aware that the Voice Connect service is currently unavailable.

Please accept our apologies for the disruption this has caused.


As an update to the previous message all IT Services should now be considered as “At Risk”. We continue to experience disruption to our services. We are investigating this as a priority and we are also working with the suppliers to discover the root cause of the issue.

The full list of Services now affected is:

  • Website
  • Mailman lists
  • Services that are affected:
  • DFS shares (home drives and collabs)
  • ESS (Employee self-service portal)
  • IIQ (MyID)
  • Timetabling
  • Voice Connect
  • Bomgar

Once again we apologise for the inconvenience this is causing you.


We are aware that there has been an interruption to some of our services (late morning/early afternoon). We believe that these services are now available.

  • Services that are affected:
  • DFS shares (home drives and collabs)
  • ESS (Employee self-service portal)
  • IIQ (MyID)
  • Timetabling
  • Voice Connect
  • Bomgar

We are conscious of the inconvenience this would have caused and are treating this as a priority. The technical teams are investigating the root cause of the issue.

If you continue to experience problems is accessing these services, please contact the IT Service Desk (IT@reading.ac.uk).

Please accept our apologies for the disruption this has caused.