12:30 22/02/19 IT Critical Incident: interruption to service

We wanted to offer an update to the IT Critical Incident we experienced on Friday 22nd February.

The storage supplier has offered a temporary fix as a workaround to the root cause of the problem.

The fix was applied last night (Monday 25th Feb), although not a full patch to repair the problem it should prevent a reoccurrence of the issue while we wait for the main update.

The storage is now running at full resilience and is no longer at risk.

As an update to the earlier message, all previously listed services are now available.

The incident appears to be an issue with our storage. We are still investigating the root cause and as such the storage is operating at reduced resilience.

Please accept our apologies for the inconvenience this incident has caused.

Services currently affected are:

  • Collab file shares
  • N Drives
  • Reading.ac.uk website
  • Mailman
  • e-mail delivery

We are aware of the inconvenience this may be causing you and are treating this with the upmost urgency.

As soon as we ascertain more details, will post further information on the extent of the incident, services affected and estimated resolution time.

Please accept our apologies for the disruption this has caused.