March 2019

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Please be advised that we have now fully restored all affected services. Network drive storage is now fully resilient and no longer considered to be at risk.

Thank you for your patience as we worked to resolve this incident.


We have now identified and resolved the issue. All services are now back up and running. However, Network Drives, roaming profiles and logging into computer labs is still considered ‘at risk’.

The issue was caused by an unexpected issue when performing an essential upgrade. We apologise for any inconvenience caused.

We are currently experiencing a technical issue affecting some of our core services.

Services currently affected are:

  • Apps Anywhere
  • Network Drives (N drives, Collabs shares)
  • Roaming profiles
  • Students logging into computer labs

We are aware of the inconvenience this may be causing you and are treating this with the upmost urgency.

As soon as we ascertain more details, will post further information on the extent of the incident, services affected and estimated resolution time.

Please accept our apologies for the disruption this has caused.

The MyId site will be offline from 6pm on the 26th March until 5pm on the 29th March for an essential upgrade.  The upgrade will improve the user interface and provide the base for additional functionality going forward.  All MyId services will be affected during this time.

This means:

  • No new employee or student user accounts can be created during the upgrade period. However, new starters added to Trent or RISIS during the down-time will receive their accounts after the upgrade is complete.
  • Outstanding requests submitted through MyID must be approved before 6 o’clock on the 26th March. This includes requests for new external user accounts, as well as account extensions for staff, external contractors and students. Any requests that have not been approved by this time will need to be resubmitted after the upgrade. However, the MyID team will contact you if you are effected.
  • The underlying format of all dates on the MyId forms has changed, which means that if the default date and location format on your computer is not set to English (United Kingdom) the dates will display and be processed in an American mm/dd/yyyy format.  The IT Service Desk will be able to assist with correcting this if required.

The user interface you use when on MyId has been improved, allowing Managers and Approvers easier access to relevant information and making it easier to navigate.

If you are responsible for account creation and believe you may have new staff starting during the last week in March, then please consider this upgrade work when dealing with their user accounts.

New User guides will be available on the IT Knowledge base after the upgrade which explain the changes in more detail. If you have any questions about this update please contact the IT Service Desk on, or call ext. 6262.

If you are the owner of a Microsoft Team at the University of Reading you will receive an email once a year, informing you the Team will expire and be deleted on a certain date.

To continue using the Team and avoid the files, calendar, communications and tasks being deleted click the ‘Renew Group’ button and follow the instructions.

If you no longer use the Team there is a separate option at the bottom of the email to delete it.

If you do not follow the instructions in the email your Team will automatically be deleted, including all the previously mentioned content, on the date stated.

A screenshot of the email is provided below so you can recognise what this genuine email looks like:


The Skype for Business service was restored yesterday afternoon at 17:30, the incident was due to an error with the certificate which has now been resolved.

Once again I would like to apologise for the inconvenience this has caused.

We are currently experiencing a technical issue affecting the Skype for Business service. This is being investigated as a matter of urgency.

Please accept our apologies for the disruption this has caused.