MyId site offline, March 26th – 29th for essential upgrade

The MyId site will be offline from 6pm on the 26th March until 5pm on the 29th March for an essential upgrade.  The upgrade will improve the user interface and provide the base for additional functionality going forward.  All MyId services will be affected during this time.

This means:

  • No new employee or student user accounts can be created during the upgrade period. However, new starters added to Trent or RISIS during the down-time will receive their accounts after the upgrade is complete.
  • Outstanding requests submitted through MyID must be approved before 6 o’clock on the 26th March. This includes requests for new external user accounts, as well as account extensions for staff, external contractors and students. Any requests that have not been approved by this time will need to be resubmitted after the upgrade. However, the MyID team will contact you if you are effected.
  • The underlying format of all dates on the MyId forms has changed, which means that if the default date and location format on your computer is not set to English (United Kingdom) the dates will display and be processed in an American mm/dd/yyyy format.  The IT Service Desk will be able to assist with correcting this if required.

The user interface you use when on MyId has been improved, allowing Managers and Approvers easier access to relevant information and making it easier to navigate.

If you are responsible for account creation and believe you may have new staff starting during the last week in March, then please consider this upgrade work when dealing with their user accounts.

New User guides will be available on the IT Knowledge base after the upgrade which explain the changes in more detail. If you have any questions about this update please contact the IT Service Desk on, or call ext. 6262.