May 1, 2019

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Overnight, the supplier has put in a fix and we are not currently seeing the underlining problems with Silver Storage and Unix home directories. However due recent stability issue we will be monitoring the system very closely.

We know of 10 users who are still having log in problems and will be contacting them individually.

This issue is only affecting logins to the Unix Research systems.

Please let us know if are having log in problems contact the IT Service Desk.

We are receiving reports of Unix home directories and Silver Research Data Storage having issues, causing people being unable to login to Academic Computing services.

The supplier of the service has identified that their problem is being caused by authentication issues. They are currently working on a fix and we will pass on any information as we get it.

We have already organised a meeting with the supplier based upon the previous issues, and this current issue will also be raised.

IT and the supplier will be working on this as a priority tonight and will provide an update tomorrow morning.

Apologies for any inconvenience caused.