May 8, 2019

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We have identified the root cause of the network issue to a bug that was only recently identified by our supplier. We have put in place mitigating measures following advice from our supplier until a patch is produced.

We would like to reassure everyone that the network is now operating normally.

We will review the incident internally and we have a meeting with the supplier later today to discuss the recent issues we have experience with their hardware.

Once again please accept our apologies for the inconvenience this incident has caused.

Services remain up and running but we are still investigating the root cause of the issue with the hardware that caused the problem.

We are currently working with the supplier and manufacturer of the hardware to investigate the cause.

Following on from our earlier message we will attempt to stabilise the network at 11:15 today. This should have no impact but there is a very slim chance that we may lose connectivity to the network.

We advise if possible to have a local copy of any work you need for this afternoon e.g. presentation material.

We have experienced a hardware failure to a part of our network. Although we have recovered some services we are still running at risk and cannot guarantee these services will remain available.

We are working with our suppliers to resolve the issue.

Please bear with us as we work to stabilise the network service. Once again we apologies for the inconvenience this has caused.