June 19, 2019

You are currently browsing the daily archive for June 19, 2019.

All services affected by the outage earlier this week are back to normal but we will be monitoring them as an extra precaution.

We apologise for the inconvenience this outage caused.

IT will review the critical incident and provide a detailed breakdown of what happened and how on the IT Blog.


We have now implemented the fix and staff printing is back to normal. We are going to monitor the success of the fix this evening and tomorrow morning and will provide and update confirming all services are completely back to normal tomorrow.


We have progressed with identifying an issue and are now working on getting services back to normal. In order to carry out this work we will have to make printing for staff unavailable between 3pm and 5pm.

This is due to taking the hardware that controls the staff printing offline temporarily. No other services will be affected and we will notify you on this page and the IT News twitter when the service is back up.

We recommend you print anything off you need for this afternoon before 3pm. We apologise for any inconvenience this may cause.


IT have been working on this hardware issue last evening and this morning. We have identified the cause of the problem and are now working to resolve it.

The services listed below are still considered ‘at risk’ which means they are running at a lower resilience and have a slightly higher chance of going down. However, nearly all services are now available to use.

We will update this page when we have more information or the services are back to normal.


IT have been working on this issue and many of the services are now working as usual. However some services are still affected.

We will update this list as services become available again:

(As of 16:30 these services are still unavailable. All other services are now back up and running as usual)

  • IT status page
  • Agresso (working, but we will be monitoring it still until it is fully reliable)

We are continuing to work on this issue as a priority and will update this page as the remaining services begin working again.


Due to hardware failure some University services are currently unavailable.

Services affected are:

  • Kinetics
  • RISIS
  • Agresso
  • Trent
  • Wren
  • Room bookings
  • Some web services
  • Apps Anywhere
  • Sateon
  • Unity
  • Counselling Titanium
  • EDMS
  • IT Status Page
  • Adlib

We apologise for the inconvenience this outage is causing and are working on this as a priority. We will provide an update as soon as we have more details.

IT