September 2019

You are currently browsing the monthly archive for September 2019.

Microsoft have recently added the ability to voice call internal people in Microsoft Teams.

What has been added?

You can call internal people through your computer, i.e. people with an “” account who have Teams installed . The icon gives you a dedicated “calls” screen where you can see your contacts, and you get Call settings in the Settings. You can use your mobile for internal calls as well.

Have a question?

If you have a question please contact the IT Service Desk at or by emailing

On Tuesday, September 10, Research Storage and ACT Unix systems, including NX, will be unavailable whilst essential upgrade work is carried out. The work on Research Storage is to upgrade the outdated hardware that occasionally caused the services to be unavailable. We will also be using this opportunity to apply software updates to other systems including silver storage and NX servers.

Research Storage

The services will be temporarily down to allow for this work between 17:00 and 20:00. During work, all research data storage and Unix home directories will be unavailable. Other storage (N: Drive, Collab file shares) will be unaffected.

NX Services

We will be taking this opportunity to perform some updates to the NX service. All NX sessions will be terminated at 17:00. NX will be ‘at risk’ during this period.


All login sessions will be terminated at 17:00. The service will be ‘at risk’ during this period.

Legacy Met-cluster

Met-cluster will be powered off and it will stay offline until Monday, when will be reinstated with very limited compute capacity.

When will services be available again?

Both work to Research Storage and NX services is planned to finish before 20:00. Please refrain from using these services until this time.

Have a question?

If you have any questions or concerns about this work then please contact IT at

Logging in to Blackboard and the IT Self Service Portal is now available again. Apologies for any inconvenience caused.

To access Blackboard in the meantime:

  1. Go to and login.
  2. In the Quick Links section click on the link to Blackboard.
  3. You should now be logged into Blackboard – Your sign on to me@reading should carry over to Blackboard when done via this method.

We are aware of a separate issue preventing logging in to Blackboard and the IT Self Service Portal. We are currently assessing the issue and will work to fix this as soon as possible.

We will update here and on Twitter as soon as we know more.

Apologies for any inconvenience caused

UPDATE: All services are available again; Website, Ndrives, collab drives and blogs are now back up but are still at risk while we monitor them.

UPDATE: Services affected are: Ndrives, collab drives, the website, blogs, and some email delivery may be delayed. We are currently working on this situation as a priority and will update soon.

There is currently an issue affecting some IT services, including the website. We are currently assessing the issue and will have an update soon. Apologies for any inconvenience caused.

This afternoon, we experienced a brief interruption to a number of services. These services have now been restored or are in the process of being recovered.

These service include the following:

  • BlackBoard (Logging in)
  • Blogs
  • Canvas
  • Counselling Services (Titanium)
  • Email Delivery
  • Kinetics
  • MyID (IIQ)
  • Netdrive
  • Premier Cheques
  • Topcat
  • TOPdesk
  • Trent (both ESS and core iTrent)
  • Voice Connect

We apologise for the inconvenience this interruption is causing and are working on this as a priority.