October 16, 2019

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Services largely restored. Still some users unable to access N:drives. IT staff will be working this evening to resolve these issues, and aim to get everything back online for tomorrow morning.

Further updates will be provided tomorrow morning.

All services are now back up and running as normal but are considered ‘at risk’ while we monitor them.

We are having ongoing issues with our storage services which is affecting multiple services, including;

  • N:Drives and Collaborative fileshares
  • Web sites, including blogs
  • Inbound email from off site (internal e-mail, and outgoing e-mail is unaffected)
  • Mailman lists

Issues first occurred from 14:10 this afternoon.

We’re currently working with our storage supplier to get services back online as quickly as possible, and to identify and resolve the root cause of these problems.

Apologies for any inconvenience caused.

Further updates will be provided later this afternoon.

N:Drives are back online. We’ve identified an issue which we need to resolve in order to improve reliability & stability. This work will take place this evening around 8pm, and will cause a brief interruption to the service.

Apologies again for this interruption.

N:Drives are currently unavailable. We are working to resolve this as quickly as possible, and aim to have the service back online later this morning.

A further update will be provided in the next hour.

Students and staff will still be able to login to PC’s, and access applications.

Collaborative file shares, OneDrive and all research data storage services are unaffected.

Apologies for the inconvenience caused.

Please be aware that we experienced a problem with our e-mail delivery system yesterday, this has caused external e-mail and messages sent to mailman lists being delayed – no e-mail has been lost. The backlog is currently being cleared. Mailman has been checked and is operating as normal but there may still be external email messages in the queue being processed

We will update here as soon as we have more information.