November 20, 2019

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Phone lines at the University’s Whiteknights and London Road campuses will be out of service overnight from 6.00 pm on Friday 22 November to 4.00 am on Saturday 23 November.

During this time, you will not be able to make or receive calls from people outside the University on your landline. You will, however, be able to make or receive calls from other colleagues within the University. The phones and alarm systems in lifts around the two campuses will also not work.

Our switchboard number (0118 987 5123) will continue to receive calls and enable the Security services to deal with any emergency situation. Cash tills and refuge call points on the Whiteknights and London Road campuses will continue to work as normal. Calls on your mobile phone can also be made and received as normal.

The maintenance work is part of the ‘Communicating with Teams’ project and will migrate all phone calls onto the new SIP lines to enable us to set up the Teams infrastructure that will eventually replace our existing phone system.

If you have any queries about this work or the outage please email unified-communications@reading.ac.uk.

UPDATE:  We have fixed this issue and the password service is operating as normal.

We worked with Microsoft on this as a priority and were able to get everything running smoothly once we had identified the problem with them.

Any new password submitted while the service was having issues will now work.


We are currently experiences issues with ‘password syncing’. This mainly affects new members of staff who have to change their password at first log-in but also members of staff who attempt to change passwords on Campus. Attempting to reset your password will not work, even if the on screen instructions say otherwise.

It prevents new members of staff access to Outlook and UoRLearn. Colleagues in IT are working together with Microsoft to have this issue resolved as soon as possible. We will provide a further update as soon this is issue is resolved.

Our advice to staff is to refrain from resetting their password until further notice. If you have any questions regarding this please contact the IT Service Desk.