March 27, 2020

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We are making a change to the way new staff reset their password. From 15th March, new staff starters will now use secure Microsoft servers to manage changing and resetting their password.

Current staff who started before the 15th of March will still reset their password in the old way of visiting myid.reading.ac.uk .

Whats changing?

If you forget your password, or wanted to change it for security reasons, you will need to reset it.

The old way: going to password.reading.ac.uk

The new way: going to Office.com

How do I reset my password?

Follow the short guide below to be guided through the new process.

1. Go to Office.com.

Go to Office.com 

2. Click’Sign in’ and then ‘Can’t access your account?’

Click Sign in in the top right of the page. You will be presented with the above screen. Click ‘Can’t access your account?’

3. Click ‘Work or school account’

On the next page click on the ‘Work or school account’ menu option

4. Enter ‘username@reading.ac.uk’ and enter the characters on screen

On the next page enter your University email address in the ‘User ID’ text field. Then enter the characters you seen in the picture on screen. Once completed, click ‘Next’.

5. Select ‘I’ve forgotten my password’

Now select the option for ‘I’ve forgotten my password’ and click ‘Next’

6. Verify yourself by phone number

Now you will be asked to verify yourself via a text message or phone call. Enter your phone number and click ‘Next’

7. Enter the verification code given to you by text or call

Now enter the verification code given to via text or over the phone call into the text field and click ‘Next’

8. Enter your new password

On the final screen, enter your password into both text fields and click ‘Finish’. You have now reset your password.

Need help or further assistance?

Contact the IT Service Desk on x6262, reading.ac.uk/it or it@reading.ac.uk where our friendly staff are always happy to help.