April 6, 2020

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Since the transition to these alternative ways of working, DTS is pleased to confirm that the release of a new VPN solution available for all staff is working reliably and with plenty of available capacity. This new VPN has a larger capacity meaning that more people can make use of it at the same time. It also increases security when making a connection to the University network, keeping your work and important documents safer.

In order to help University of Reading to stay secure, we will be removing access to the old VPN (webvpn.reading.ac.uk) from 8am on Monday 6 April. After this time, any existing connections will be disconnected and you will need to access the new VPN using the instructions below.

The VPN allows you, when working remotely, to access internal systems that require a connection to the University network.

Who can use the VPN?

All staff are able to make use of the VPN. However, only those who need to access systems that require a connection the University network need to use it. Most of the tools you use day to day do not require the VPN, such as your Email and Calendar, OneDrive, Teams and Office 365 apps. A full list of what systems require the VPN is available on the VPN knowledge base guides.

How do I get access?

DTS have provided 2 knowledgebase guides on connecting to the VPN:

Important: you will need to authenticate your connection

When using your University account to login to the VPN you will need to verify yourself using Multi Factor Authentication, either via the Microsoft Authenticator app or a phone line. Full details and guides can be found on the Remote Services Access page.

Need help?

If you have questions or want help connecting to the VPN, please contact the IT Service Desk on dts@reading.ac.uk or using the IT Self Service Portal. If you find you do not have access to any applications that you previously used on our old VPN connection, please contact the IT Service Desk who will be able to raise an access request on your behalf.