October 26, 2020

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With the very different start to this academic year and the normal high volumes of the beginning of term, we are receiving a exceptional number of telephone calls and tickets to the IT Service Desk. With our University community working, researching, studying and teaching online, or on-campus with colleagues online, there has been a huge increase in requests for help and new solutions from all DTS teams.

This means that whilst we’re working hard to respond, and resolve these, we are not able to respond as quickly as we’d like and you may experience a delay with your call reaching the team, or your ticket being picked up.

We’re extremely grateful for your patience during this very busy period.