DTS Survey 2020

Each year, Digital Technology Services (DTS) carries out a short survey to make sure they are supporting colleagues with their digital requirements.

Hundreds of colleagues from all areas of the University completed the survey last year, and DTS used the feedback to help shape their work going forward.

In last year’s survey, many asked for a status page that was easy to view with detailed information, which led to the new IT Status Hub. The majority of respondents also asked for a more helpful website that was easier to navigate – this prompted pages like the new Microsoft bookings page. Many academic staff required urgent attention to teaching issues, which prompted DTS to put in place a priority phone line for teaching issues (pressing 1 when you call the Service Desk).

In this year’s short survey, DTS hope to get an idea the other things you would like to see from them, whilst gaining an idea of how they are performing in day-to-day support tasks.

With the move to working from home, this year’s survey is especially important. Many of us have adapted to new ways or working, which in a lot of cases requires a greater amount of digital technology and services. This is a great opportunity to have your voice heard when it comes to the new style of working and the ways DTS can support you in it.

The DTS IT Survey: 2020 is open to all colleagues and will run until the end of November. We look forward to your responses and sharing the findings in the future.