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We are making a change to the way new staff reset their password. From 15th March, new staff starters will now use secure Microsoft servers to manage changing and resetting their password.

Current staff who started before the 15th of March will still reset their password in the old way of visiting myid.reading.ac.uk .

Whats changing?

If you forget your password, or wanted to change it for security reasons, you will need to reset it.

The old way: going to password.reading.ac.uk

The new way: going to Office.com

How do I reset my password?

Follow the short guide below to be guided through the new process.

1. Go to Office.com.

Go to Office.com 

2. Click’Sign in’ and then ‘Can’t access your account?’

Click Sign in in the top right of the page. You will be presented with the above screen. Click ‘Can’t access your account?’

3. Click ‘Work or school account’

On the next page click on the ‘Work or school account’ menu option

4. Enter ‘username@reading.ac.uk’ and enter the characters on screen

On the next page enter your University email address in the ‘User ID’ text field. Then enter the characters you seen in the picture on screen. Once completed, click ‘Next’.

5. Select ‘I’ve forgotten my password’

Now select the option for ‘I’ve forgotten my password’ and click ‘Next’

6. Verify yourself by phone number

Now you will be asked to verify yourself via a text message or phone call. Enter your phone number and click ‘Next’

7. Enter the verification code given to you by text or call

Now enter the verification code given to via text or over the phone call into the text field and click ‘Next’

8. Enter your new password

On the final screen, enter your password into both text fields and click ‘Finish’. You have now reset your password.

Need help or further assistance?

Contact the IT Service Desk on x6262, reading.ac.uk/it or it@reading.ac.uk where our friendly staff are always happy to help.

DTS is pleased to announce the release of a new VPN solution available now for all staff.

The VPN allows you, when working remotely, to access internal systems that require a connection to the University network.

This new VPN has a larger capacity meaning that more people can make use of it at the same time. It also increases security when making a connection to the University network, keeping your work and important documents safer.

Who can use the VPN?

All staff are able to make use of the VPN but students must apply through the IT Self Service Portal. However, only those who need to access systems that require a connection the University network need to use it. Most the tools you use day to day do not require the VPN, this includes Email and Calendar, OneDrive, Teams and Office 365 apps.

A full list of what systems require the VPN is available on the VPN knowledge base guides.

How do I get access?

DTS have provided 2 knowledgebase guides on connecting to the VPN:

Important: you will need to authenticate your connection

When using your University account to login to the VPN you will need to verify yourself using Multi Factor Authentication, either via the Microsoft Authenticator app or a phone line. Full details and guides can be found on the Remote Services Access page.

Need help?

If you have questions or want help connecting to the VPN please contact the IT Service Desk on it@reading.ac.uk or using the IT Self Service Portal.

This issue was resolved by Microsoft last night. All users worldwide should now have access to Teams.

Please contact us if you are still experiencing issues with Microsoft Teams.


There is a current unplanned outage to Microsoft Teams, potentially affecting all users of the service worldwide.

We are monitoring Microsoft’s support updates – they are aware of the issue and working on a resolution.Issue with Microsoft Teams.

This page will be updated as we hear more.

Support for Apple QuickTime ended in 2016. Due to this, it is now considered a security risk and is scheduled to be removed from University computers.  Apple have released the following information about QuickTime in their Knowledge Base (https://support.apple.com/kb/DL837?locale=en_GB):

“QuickTime 7 for Windows is no longer supported by Apple. New versions of Windows since 2009 have included support for the key media formats, such as H.264 and AAC, that QuickTime 7 enabled. All current Windows web browsers support video without the need for browser plug-ins.”

Unsupported software often has vulnerabilities that can be exploited by hackers and QuickTime is extremely vulnerable to attack.

IT will be remotely removing QuickTime from 228 computers that have it installed from the 10th of February.

If you need to use QuickTime please contact the IT Service Desk to discuss your requirements:

http://www.reading.ac.uk/internal/its/help/

See our web page on unsupported software for more information on the importance of keeping software up to date:

http://www.reading.ac.uk/internal/its/cybersecurity/unsupported-software.aspx

 

The ActivEdition web site will experience a brief interruption around 17:00 GMT 27th November in order to carry out essential maintenance.

Content Editing will be unavailable between 15:00-21:00 GMT on 27th November.

This was previously communicated to be happening on the 28th of November was postponed due to technical issues with ActivEdition.

This issue has now been resolved and logging into and editing content on ActivEdition is available again.


ActivEdition editing has been unavailable since about 8:45 Wednesday morning due to an error when logging in.

This means that users cannot change content on AE pages or login to the system.

We reported it to the supplier (C2)  yesterday at around 12. They had problems accessing our servers – but since late morning today they have been able to access the servers. We have to await confirmation from the supplier that they have fixed the issue.

We will update you here as soon as we know more.

Unfortunately, as we are seeing problems with ActivEdition today, we will have to postpone this maintenance until the 4 December.


The ActivEdition web site will experience a brief interruption around 17:00 GMT 27th November in order to carry out essential maintenance.

Content Editing will be unavailable between 15:00-21:00 GMT on 27th November.

Colleagues are advised that from 10 December, the University is changing how you access Microsoft Office applications (Outlook, Word, Excel etc.) remotely.

If you log on to the University network from your home or a location outside our campuses, you will be asked to complete a Multi-Factor Authentication before you can use these applications. This would generally involve either saying ‘Approve’ to a login notification on your smartphone or entering a unique code available on your phone.

We recommend that you download the Microsoft Authenticator App on your smartphone to help you do this. This app is available for AndroidiOS and Windows smartphones.

Instructions on how to set up the app are available on the Remote Services Access Guide.

If you do not have a smartphone, the authentication works through an SMS sent to your mobile phone or through a call on a landline.

These changes are part of our work to make the University and its IT systems secure. Every week, around 40 University accounts are hacked – requiring urgent work to secure those accounts. We need your support to facilitate a secure infrastructure that colleagues can use to work flexibly.

If you have any questions or concerns about this change, please email IT Service Desk.

Phone lines at the University’s Whiteknights and London Road campuses will be out of service overnight from 6.00 pm on Friday 22 November to 4.00 am on Saturday 23 November.

During this time, you will not be able to make or receive calls from people outside the University on your landline. You will, however, be able to make or receive calls from other colleagues within the University. The phones and alarm systems in lifts around the two campuses will also not work.

Our switchboard number (0118 987 5123) will continue to receive calls and enable the Security services to deal with any emergency situation. Cash tills and refuge call points on the Whiteknights and London Road campuses will continue to work as normal. Calls on your mobile phone can also be made and received as normal.

The maintenance work is part of the ‘Communicating with Teams’ project and will migrate all phone calls onto the new SIP lines to enable us to set up the Teams infrastructure that will eventually replace our existing phone system.

If you have any queries about this work or the outage please email unified-communications@reading.ac.uk.

UPDATE:  We have fixed this issue and the password service is operating as normal.

We worked with Microsoft on this as a priority and were able to get everything running smoothly once we had identified the problem with them.

Any new password submitted while the service was having issues will now work.


We are currently experiences issues with ‘password syncing’. This mainly affects new members of staff who have to change their password at first log-in but also members of staff who attempt to change passwords on Campus. Attempting to reset your password will not work, even if the on screen instructions say otherwise.

It prevents new members of staff access to Outlook and UoRLearn. Colleagues in IT are working together with Microsoft to have this issue resolved as soon as possible. We will provide a further update as soon this is issue is resolved.

Our advice to staff is to refrain from resetting their password until further notice. If you have any questions regarding this please contact the IT Service Desk.

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