Articles by mattgee

You are currently browsing mattgee’s articles.

This issue was resolved by Microsoft last night. All users worldwide should now have access to Teams.

Please contact us if you are still experiencing issues with Microsoft Teams.


There is a current unplanned outage to Microsoft Teams, potentially affecting all users of the service worldwide.

We are monitoring Microsoft’s support updates – they are aware of the issue and working on a resolution.Issue with Microsoft Teams.

This page will be updated as we hear more.

Support for Apple QuickTime ended in 2016. Due to this, it is now considered a security risk and is scheduled to be removed from University computers.  Apple have released the following information about QuickTime in their Knowledge Base (https://support.apple.com/kb/DL837?locale=en_GB):

“QuickTime 7 for Windows is no longer supported by Apple. New versions of Windows since 2009 have included support for the key media formats, such as H.264 and AAC, that QuickTime 7 enabled. All current Windows web browsers support video without the need for browser plug-ins.”

Unsupported software often has vulnerabilities that can be exploited by hackers and QuickTime is extremely vulnerable to attack.

IT will be remotely removing QuickTime from 228 computers that have it installed from the 10th of February.

If you need to use QuickTime please contact the IT Service Desk to discuss your requirements:

http://www.reading.ac.uk/internal/its/help/

See our web page on unsupported software for more information on the importance of keeping software up to date:

http://www.reading.ac.uk/internal/its/cybersecurity/unsupported-software.aspx

 

The ActivEdition web site will experience a brief interruption around 17:00 GMT 27th November in order to carry out essential maintenance.

Content Editing will be unavailable between 15:00-21:00 GMT on 27th November.

This was previously communicated to be happening on the 28th of November was postponed due to technical issues with ActivEdition.

This issue has now been resolved and logging into and editing content on ActivEdition is available again.


ActivEdition editing has been unavailable since about 8:45 Wednesday morning due to an error when logging in.

This means that users cannot change content on AE pages or login to the system.

We reported it to the supplier (C2)  yesterday at around 12. They had problems accessing our servers – but since late morning today they have been able to access the servers. We have to await confirmation from the supplier that they have fixed the issue.

We will update you here as soon as we know more.

Unfortunately, as we are seeing problems with ActivEdition today, we will have to postpone this maintenance until the 4 December.


The ActivEdition web site will experience a brief interruption around 17:00 GMT 27th November in order to carry out essential maintenance.

Content Editing will be unavailable between 15:00-21:00 GMT on 27th November.

Colleagues are advised that from 10 December, the University is changing how you access Microsoft Office applications (Outlook, Word, Excel etc.) remotely.

If you log on to the University network from your home or a location outside our campuses, you will be asked to complete a Multi-Factor Authentication before you can use these applications. This would generally involve either saying ‘Approve’ to a login notification on your smartphone or entering a unique code available on your phone.

We recommend that you download the Microsoft Authenticator App on your smartphone to help you do this. This app is available for AndroidiOS and Windows smartphones.

Instructions on how to set up the app are available on the Remote Services Access Guide.

If you do not have a smartphone, the authentication works through an SMS sent to your mobile phone or through a call on a landline.

These changes are part of our work to make the University and its IT systems secure. Every week, around 40 University accounts are hacked – requiring urgent work to secure those accounts. We need your support to facilitate a secure infrastructure that colleagues can use to work flexibly.

If you have any questions or concerns about this change, please email IT Service Desk.

Phone lines at the University’s Whiteknights and London Road campuses will be out of service overnight from 6.00 pm on Friday 22 November to 4.00 am on Saturday 23 November.

During this time, you will not be able to make or receive calls from people outside the University on your landline. You will, however, be able to make or receive calls from other colleagues within the University. The phones and alarm systems in lifts around the two campuses will also not work.

Our switchboard number (0118 987 5123) will continue to receive calls and enable the Security services to deal with any emergency situation. Cash tills and refuge call points on the Whiteknights and London Road campuses will continue to work as normal. Calls on your mobile phone can also be made and received as normal.

The maintenance work is part of the ‘Communicating with Teams’ project and will migrate all phone calls onto the new SIP lines to enable us to set up the Teams infrastructure that will eventually replace our existing phone system.

If you have any queries about this work or the outage please email unified-communications@reading.ac.uk.

UPDATE:  We have fixed this issue and the password service is operating as normal.

We worked with Microsoft on this as a priority and were able to get everything running smoothly once we had identified the problem with them.

Any new password submitted while the service was having issues will now work.


We are currently experiences issues with ‘password syncing’. This mainly affects new members of staff who have to change their password at first log-in but also members of staff who attempt to change passwords on Campus. Attempting to reset your password will not work, even if the on screen instructions say otherwise.

It prevents new members of staff access to Outlook and UoRLearn. Colleagues in IT are working together with Microsoft to have this issue resolved as soon as possible. We will provide a further update as soon this is issue is resolved.

Our advice to staff is to refrain from resetting their password until further notice. If you have any questions regarding this please contact the IT Service Desk.

We recently experienced a power outage at 12:15pm that affected our storage which resulted some services being unavailable.

We are working to bring back all affected services and hope to achieve this as soon as possible. If you are still experiencing  problems accessing a particular service please contact the IT Service Desk.

Please accept our apologies for the disruption this has caused.

 

 

 

Phone issues

The fix we implemented at 3:30 was successful and the intermittent call issues are resolved. We will monitor the service to make sure it continues to be available.


We have identified the problem causing the intermittent phone issues and are will be implementing a fix at 3:30pm. Please be aware that this will cause phone-calls to be unavailable for 5 minutes. Any calls in progress will be dropped. However, phone services should return to normal after 5 minutes.


We have identified a possible solution to fix this intermittent phone issue and are working on implementing it with our supplier. We will update you as soon as we have further information.


We are currently working with our supplier to get this fixed as soon as possible. We will have a further update at 2pm.


We are aware of a problem affecting some calls out of the University today.

There are issues with making external calls and calls from campus to campus.

Internal calls (from the same campus) and inbound calls are still working.

We are working to fix this as soon as possible and will provide a further update later today.

« Older entries