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From the 1 September University staff will have to use their University username plus ‘@reading.ac.uk‘ to log in to University systems (Email, OneDrive for Business, Blackboard, Agresso etc.).

This change allows us to improve security around logins, meaning we can better ensure the safety of work and files. Having one username format for staff when logging also makes the process simpler, as there were many variants before.

 

What is changing? 

When logging in to University services people used a variety of usernames to login. They will now only use your ‘username’ + ‘@reading.ac.uk‘.

E.g. ab123456@reading.ac.uk

This will be the format for all University of Reading staff including those with other suffixed email addresses (i.e. @henley.ac.uk) with the exception our colleagues at the University of Reading Malaysia.

If you joined the University after February 2020, your login will not be impacted by this change.

Please note that you will not need to use this new username to log in to your University devices, or to access RISIS or Canvas at this time.

 

When is this changing? 

This change will happen from the evening of 1 September 2020.

 

How will it affect my access? 

When opening your browser to access Office365, for example, you will be prompted to re-enter your login details.

Please ensure you enter <username>@reading.ac.uk in the username field followed by your password where prompted.  Once entered, the browser can save your login information for later use and should not prompt you again.

You may also be prompted to re-enter your log in details on any mobile devices you use, for example where your email account is available on your mobile device.

On logging in for the first time after this change, you may be directed to set up password reset authentication details so that you can reset your own password. This helps ensure the security of your account and should take no more than a few minutes.  We have a handy guide available within our IT Self Service Portal on how to get set up the Self Service Password Reset system.

You may find your browser will “remember” your last login username, and therefore we recommend selecting “Forget this” so that you can enter your new login information.

Our Operations team have put together some helpful advice about what to do if you have issues logging in after the changes are made on Tuesday, you can also find this guide on our IT Self Service Portal.

 

UPN Change FAQs


Outlook

Outlook keeps logging me out/I can’t log in to Outlook desktop client

You may find your outlook is struggling to connect after the UPN changeYour outlook will prompt you for your University password (see below) but it will not authenticate no matter how many times you enter it correctly. 


This is because your UPN “unique username” has changed to fit the infrastructure system. Therefore click more choice and then click use a different account 

This will clear the username and password box. 

In the first box enter your UPN as username@reading.ac.uk (ab123456@reading.ac.uk) followed by your university password. Make sure you click remember my credentials then press ok. 

You will see on the bottom right of outlook that it is connected 

Sometime you have to click under send/receive > send/receive all folders button. 


OneDrive

I can no longer login to OneDrive using my saved bookmark in my web browser?

OneDrive links contain the owner’s username.

Since the username has changed, so has the link. Previously it would have shown similar to this;

 

But now the link needs to look like;

 

Please update your link as above

 

I can now longer open a file that was shared to me via OneDrive?

This is due to path where the file is stored has changed, due to the username changing. The easiest way to resolve is simply ask the file owner to re-share the file.

*However, if you need access urgently you can simply amend the existing link to include their new username. If you do not know their username, simply compose a new email in Outlook and click ‘Address Book’. Search for the user, right click the correct user and choose properties. Their username will be shown in the ‘alias’ field.

An example can be seen below:

 

OneNote

My OneNote notebooks are not syncing or opening?

Notebooks are typically saved in your OneDrive folder.

This means the location path has changed due to the username changing. Simply close and re-open the notebooks. Follow these simple Microsoft guides to do so: Closing a notebook in OneNote and Open a notebook in OneNote

 

 

The MyId site will be offline from 6pm on the 10th July until 5pm on the 15th July for an essential upgrade.  The upgrade will improve the underlying architecture of the system and make it more robust.  All MyId services will be affected during this time.

This means:

  • No new employee or student user accounts can be created during the upgrade period. However, new starters added to Trent or RISIS during the down-time will receive their accounts after the upgrade is complete.
  • Outstanding requests submitted through MyID must be approved before 6 o’clock on the 10th July. This includes requests for new external user accounts, as well as account extensions for staff, external contractors and students. Any requests that have not been approved by this time will need to be resubmitted after the upgrade. However, the MyID team will contact you if you are effected.

The only change to the MyId user interface is the removal of ‘My Dashboard’, because it  has been discontinued by the supplier.  Otherwise the request process remains the same:

  • When submitting an employee or external request the Approver’s name will be shown on the form
  • When the Approver accepts, or rejects, your request you will be sent confirmation by email

Updated User Guides reflecting this change will be available following the upgrade.

Microsoft Teams is now available to both staff and students. This means that staff now have the opportunity to use the tools available to enhance their teaching and learning and to collaborate individually with students.

The helpful guys over at CQSD TEL have put together two new TEL focused pieces of guidance around Microsoft Teams on their blog:

Further Teams guidance

You can find more guidance on getting the most out of Microsoft Teams from the following University resources:

Need help?

Our friendly staff are always here to help if you need guidance with Microsoft Teams. Contact the IT Service Desk using the IT Self Service Portal or emailing dts@reading.ac.uk

Microsoft Teams is now available to both staff and students.  This means that staff now have the opportunity to use the tools available to enhance their teaching and learning and to collaborate individually with students.

The helpful people over at CQSD TEL have put together two new TEL focused pieces of guidance around Microsoft Teams on their blog:

Further Teams guidance

You can find more guidance on getting the most out of Microsoft Teams from the following University resources:

Need help?

Our friendly staff are always here to help if you need guidance with Microsoft Teams. Contact the IT Service Desk using the IT Self Service Portal or emailing dts@reading.ac.uk.

We are making a change to the way new staff reset their password. From 15th March, new staff starters will now use secure Microsoft servers to manage changing and resetting their password.

Current staff who started before the 15th of March will still reset their password in the old way of visiting myid.reading.ac.uk .

Whats changing?

If you forget your password, or wanted to change it for security reasons, you will need to reset it.

The old way: going to password.reading.ac.uk

The new way: going to Office.com

How do I reset my password?

Follow the short guide below to be guided through the new process.

1. Go to Office.com.

Go to Office.com 

2. Click’Sign in’ and then ‘Can’t access your account?’

Click Sign in in the top right of the page. You will be presented with the above screen. Click ‘Can’t access your account?’

3. Click ‘Work or school account’

On the next page click on the ‘Work or school account’ menu option

4. Enter ‘username@reading.ac.uk’ and enter the characters on screen

On the next page enter your University email address in the ‘User ID’ text field. Then enter the characters you seen in the picture on screen. Once completed, click ‘Next’.

5. Select ‘I’ve forgotten my password’

Now select the option for ‘I’ve forgotten my password’ and click ‘Next’

6. Verify yourself by phone number

Now you will be asked to verify yourself via a text message or phone call. Enter your phone number and click ‘Next’

7. Enter the verification code given to you by text or call

Now enter the verification code given to via text or over the phone call into the text field and click ‘Next’

8. Enter your new password

On the final screen, enter your password into both text fields and click ‘Finish’. You have now reset your password.

Need help or further assistance?

Contact the IT Service Desk on x6262, reading.ac.uk/it or it@reading.ac.uk where our friendly staff are always happy to help.

DTS is pleased to announce the release of a new VPN solution available now for all staff.

The VPN allows you, when working remotely, to access internal systems that require a connection to the University network.

This new VPN has a larger capacity meaning that more people can make use of it at the same time. It also increases security when making a connection to the University network, keeping your work and important documents safer.

Who can use the VPN?

All staff are able to make use of the VPN but students must apply through the IT Self Service Portal. However, only those who need to access systems that require a connection the University network need to use it. Most the tools you use day to day do not require the VPN, this includes Email and Calendar, OneDrive, Teams and Office 365 apps.

A full list of what systems require the VPN is available on the VPN knowledge base guides.

How do I get access?

DTS have provided 2 knowledgebase guides on connecting to the VPN:

Important: you will need to authenticate your connection

When using your University account to login to the VPN you will need to verify yourself using Multi Factor Authentication, either via the Microsoft Authenticator app or a phone line. Full details and guides can be found on the Remote Services Access page.

Need help?

If you have questions or want help connecting to the VPN please contact the IT Service Desk on it@reading.ac.uk or using the IT Self Service Portal.

This issue was resolved by Microsoft last night. All users worldwide should now have access to Teams.

Please contact us if you are still experiencing issues with Microsoft Teams.


There is a current unplanned outage to Microsoft Teams, potentially affecting all users of the service worldwide.

We are monitoring Microsoft’s support updates – they are aware of the issue and working on a resolution.Issue with Microsoft Teams.

This page will be updated as we hear more.

Support for Apple QuickTime ended in 2016. Due to this, it is now considered a security risk and is scheduled to be removed from University computers.  Apple have released the following information about QuickTime in their Knowledge Base (https://support.apple.com/kb/DL837?locale=en_GB):

“QuickTime 7 for Windows is no longer supported by Apple. New versions of Windows since 2009 have included support for the key media formats, such as H.264 and AAC, that QuickTime 7 enabled. All current Windows web browsers support video without the need for browser plug-ins.”

Unsupported software often has vulnerabilities that can be exploited by hackers and QuickTime is extremely vulnerable to attack.

IT will be remotely removing QuickTime from 228 computers that have it installed from the 10th of February.

If you need to use QuickTime please contact the IT Service Desk to discuss your requirements:

http://www.reading.ac.uk/internal/its/help/

See our web page on unsupported software for more information on the importance of keeping software up to date:

http://www.reading.ac.uk/internal/its/cybersecurity/unsupported-software.aspx

 

The ActivEdition web site will experience a brief interruption around 17:00 GMT 27th November in order to carry out essential maintenance.

Content Editing will be unavailable between 15:00-21:00 GMT on 27th November.

This was previously communicated to be happening on the 28th of November was postponed due to technical issues with ActivEdition.

This issue has now been resolved and logging into and editing content on ActivEdition is available again.


ActivEdition editing has been unavailable since about 8:45 Wednesday morning due to an error when logging in.

This means that users cannot change content on AE pages or login to the system.

We reported it to the supplier (C2)  yesterday at around 12. They had problems accessing our servers – but since late morning today they have been able to access the servers. We have to await confirmation from the supplier that they have fixed the issue.

We will update you here as soon as we know more.

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