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Microsoft have recently added the ability to voice call internal people in Microsoft Teams.

What has been added?

You can call internal people through your computer, i.e. people with an “” account who have Teams installed . The icon gives you a dedicated “calls” screen where you can see your contacts, and you get Call settings in the Settings. You can use your mobile for internal calls as well.

Have a question?

If you have a question please contact the IT Service Desk at or by emailing

On Tuesday, September 10, Research Storage and ACT Unix systems, including NX, will be unavailable whilst essential upgrade work is carried out. The work on Research Storage is to upgrade the outdated hardware that occasionally caused the services to be unavailable. We will also be using this opportunity to apply software updates to other systems including silver storage and NX servers.

Research Storage

The services will be temporarily down to allow for this work between 17:00 and 20:00. During work, all research data storage and Unix home directories will be unavailable. Other storage (N: Drive, Collab file shares) will be unaffected.

NX Services

We will be taking this opportunity to perform some updates to the NX service. All NX sessions will be terminated at 17:00. NX will be ‘at risk’ during this period.


All login sessions will be terminated at 17:00. The service will be ‘at risk’ during this period.

Legacy Met-cluster

Met-cluster will be powered off and it will stay offline until Monday, when will be reinstated with very limited compute capacity.

When will services be available again?

Both work to Research Storage and NX services is planned to finish before 20:00. Please refrain from using these services until this time.

Have a question?

If you have any questions or concerns about this work then please contact IT at

Logging in to Blackboard and the IT Self Service Portal is now available again. Apologies for any inconvenience caused.

To access Blackboard in the meantime:

  1. Go to and login.
  2. In the Quick Links section click on the link to Blackboard.
  3. You should now be logged into Blackboard – Your sign on to me@reading should carry over to Blackboard when done via this method.

We are aware of a separate issue preventing logging in to Blackboard and the IT Self Service Portal. We are currently assessing the issue and will work to fix this as soon as possible.

We will update here and on Twitter as soon as we know more.

Apologies for any inconvenience caused

UPDATE: All services are available again; Website, Ndrives, collab drives and blogs are now back up but are still at risk while we monitor them.

UPDATE: Services affected are: Ndrives, collab drives, the website, blogs, and some email delivery may be delayed. We are currently working on this situation as a priority and will update soon.

There is currently an issue affecting some IT services, including the website. We are currently assessing the issue and will have an update soon. Apologies for any inconvenience caused.

This afternoon, we experienced a brief interruption to a number of services. These services have now been restored or are in the process of being recovered.

These service include the following:

  • BlackBoard (Logging in)
  • Blogs
  • Canvas
  • Counselling Services (Titanium)
  • Email Delivery
  • Kinetics
  • MyID (IIQ)
  • Netdrive
  • Premier Cheques
  • Topcat
  • TOPdesk
  • Trent (both ESS and core iTrent)
  • Voice Connect

We apologise for the inconvenience this interruption is causing and are working on this as a priority.

There were a few IT related issues

Network Drives: Stopped working. This has been resolved this morning, and everything should be working fine. Please contact Service Desk if you are still having any problems.

Blackboard: An overnight update caused some issues. The problem has been identified and the solution is in progress. Users and enrolments should be re-enabled within the next hour.

The IT status page ( will be kept up to date with any news.

Apologies for any inconvenience caused.

As part of improving digital security IT are making a minor change to the login process to Office 365.  You will now enter your username and password on a Microsoft branded login page, instead of a University of Reading branded one.

What is changing?

Old method for logging in to Office 365:

  1. Enter username on Microsoft branded login page
  2. Enter password on University of Reading branded login page

New method for logging in to Office 365:

  1. Enter username on Microsoft branded login page
  2. Enter password on Microsoft branded page.

The only thing changing is where you enter your password. Before, you entered your username into a Microsoft branded login page which then redirected you to a University of Reading branded login page where you would enter your password. Now, you will enter your username the same way as before but will be redirected to a similarly branded Microsoft (including a UoR logo) login page where you will enter your password.

Have a question or need help?

If you need help regarding passwords, usernames or logging into Office 365, then please do not hesitate in contacting the IT Service Desk at or by calling ext 6262.

All services are now back up and running but are still at risk. Apologies for any inconvenience caused.

IT worked on this incident as priority as soon as it was discovered and returned all services by 13:40.

We will continue to monitor the services for the next 24 hours to confirm they are back to normal.

Due to a hardware issue some of our services are currently unavailable:

  • Collab shares
  • e-mail delivery
  • blogs
  • website
  • mailman
  • Fin share

We are working with our suppliers to bring back the services as soon as possible.

Please accept our apologies for the inconvenience this is causing.

We will update the IT status page with any further developments.

IT have been improving the Universities protection against phishing and spam, most recently with an enhanced e-mail protection feature to the University e-mail service. (called Zero-hour Auto Purge – ZAP!)

‘ZAP’ significantly reduces harmful emails making it into your inbox.

In order for this product to work, all users must have the default junk mail settings.

IT have made an automatic change to your Outlook. We ask that you do not change this setting from where it is. Doing so will make you more vulnerable to malicious emails.

We have changed the option Off to On.

This improvement comes directly from Staff requests in the IT Feedback Survey we conducted in 2018. Staff asked for a reduction into the amount of spam and phishing emails they received.

Protecting our staff from phishing and spam is one of the IT departments biggest priorities. Malicious emails you receive have the potential to make you lose work or financial details.

This new change will help us further reduce the impact of these malicious emails on the University of Reading community.


We have been receiving reports of a recent phishing email making it into University inboxes. The email claims to be from the Vice Chancellor and has the subject line “Vital Awareness”.

It contains a PDF attachment that should not be opened.

We have provided a screenshot below (click the image for a larger version):


Do not open this email or any attachments as it could damage your work and computer and may make your private details vulnerable.

If you are concerned about this email or other similar emails then please call ex.6262 or go to

If you are a member of staff whose students are reporting this to you we strongly recommend that they change their password via the website.

If you go to you can reset your password; provided that you know your University Username, Student Number and PIN. These can be obtained by filling out the form at

For tips on keeping yourself and your information safe online, visit the IT web page on Cyber Security.

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