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After a great deal of painstaking work over the last few days and much checking and testing, I am pleased to inform you that the Phase II update has now completed successfully and that the myID portal is now live again.

From now on student accounts are joining staff and external accounts and are being processed in a new, supportable system. This work is the culmination of many years effort behind the scenes and having moved from a legacy system we are now in a better position to offer new developments and services around identity management.

If you encounter any problems over the next few days then please raise these through the IT Service Desk

IT

Following on from the launch of the new user account management process last year for staff and externals, we will be launching Phase II of the project providing the same process for student accounts this month. This will improve the user account creation processes bringing it in line with those for staff and ensure consistency across the systems.

The key dates are:

  • Wednesday 15th November. Preparation for implementation begins with the final run of existing processes today.  We will not be able to accept request for new student, staff or external accounts after today until the implementation is complete.
  • Thursday 16th November. The MyId system will be taken offline from  5pm on Thursday evening until after the implementation is complete.  The final scheduled run of Staff and External accounts, until after the implementation is complete, will be run. We will not be able to accept requests for new class or group accounts after today until the implementation is complete
  • Friday 17th November. The technical implementation begins and will continue over the weekend. Account processes will be suspended during this time except for password resets on live accounts.   For assistance with password resets contact the IT Service desk through the TopDesk system..
  • Wednesday 22nd November. Services become available again. If we are able to restore services sooner then we will..

While we have done several months of testing, the implementation will take this long because of the complexity of the processes and the checks that need to take place to ensure that the data is correct and that all student accounts are transferred to the new system.

This implementation is the result of a number of years work planning and testing systems and processes. It is a major piece of work and affects a number of different systems across the University, such as SITS, Blackboard and Office365. We do appreciate that this will cause some disruption and we will do what we can to minimise the impact that this change has. Thanks in advance for bearing with us.

IT

We are currently experiencing technical issues which has caused disruption to our Web services.

We are conscious of the inconvenience this may be causing you and are treating this with the upmost priority. A dedicated team is in place to resolve the incident as soon as possible.

As soon as we ascertain more details, we will post further information.

Please accept our apologies for the disruption this has caused

Our status page will be updated with further information;

                https://itsstatus.reading.ac.uk/

If you have any questions or concerns, please contact IT, our staff are always happy to help.

UPDATE:

Today’s web site issue was resolved at approximately 11:40 after a fix to the redirects on the Apache servers.
Apologies for the interruptions to our service.

We experienced some issues with our e-mail service today from 10:30am to 1:15pm which caused delivery failure for some messages (both inbound and outbound)

If you sent any e-mail during this period, either re-send the message, or confirm with the recipient that the message was received.

Message which were not delivered will still appear in your sent-message folder.

Apologies for the inconvenience caused. The service has now been fully restored.

If you have any questions or concerns, please contact IT, our staff are always happy to help

We are aware there were issues with some services this morning, including RISIS, Agresso and Managed Print

We believe services have now stabilised. If you are still experiencing issues, please contact the Service Desk.

Further investigations are being undertaken

If you have any questions or concerns, please contact IT, our staff are always happy to help

In order to improve our cyber security, IT will be automatically turning on the firewalls of all University managed PC’s.

Most PC’s will already have their firewall turned on but in some circumstances they may have been switched off, either by mistake or in an attempt to fix issues with software not working correctly.

If you have to switch off your PC’s firewall to carry out work, please contact IT for advice on how to open the required ‘ports’ on the firewall. This way you get all the protection of the firewall without it interfering with your work.

IT

This morning we have seen a return of the performance issues affecting the OWA CAS servers. The CPU on at least one server has been over loaded.

As a result we are starting to add an additional 2 CPU to all the servers and will be doing this PDQ. This will have affected some IMAP and mobile devices (iOS, Android etc) services.

If you have any more questions or require further advice then please contact IT.

We have been receiving reports of a spam email that poses as an email from our Service Desk. The subject line says, “Warning Warning Warning” and has masked its email address to appear as a UoR address.

This email is not an official email and clicking on the links could potentially harm your computer and compromise the information and documents on it. If you happen to receive this email,  delete it immediately.

The spam email looks like this :

 

(click the image to see a bigger version)

If you believe your computer may be at risk then please contact IT, our staff are always happy to help or answer questions.

IT

The Academic Computing Team have been working over the last year at developing a new, centrally provided computing service for Academics.

The Reading Research Cloud will enable us to automate management processes and make compute, storage and network resources readily available via a Self-Service Portal.

One of the large problems that Academics face is response time for requests. By using the self-service portal academics will be able to consume resources within minutes rather than days. By utilising cloud technologies that remain on site we are able to offer scalability but at reasonable costs.

The service is due to go live in January 2018 and we are currently working with early adopters and beta testers to prepare the service for delivery. If you are interested in becoming an early adopter or beta tester, please contact Ryan Kennedy, Academic Computing Team Manager via r.j.kennedy@reading.ac.uk.

The Academic Computing Team will be releasing more information over the coming months of what to expect when the service goes live.

IT

Today, and for the rest of the week in the Palmer building, IT will be there to advise you on all the awesome stuff IT gives you.

Matthew Gee, our IT Engagement Officer, will be there to tell you about the services we provide – including 1TB of Cloud storage for FREE.

Here he is yesterday at the academic success fair. Make sure to go up and ask him about what we can do for you.

 

We will also have IT Service Desk staff there to help you with any computer related advice or problems. Look out for them in their black shirts.

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