Articles by mattgee

You are currently browsing mattgee’s articles.

This morning there was a high level of demand on the University VPN, owing to the large number of staff working from home.

Some staff were unable to connect this morning when the existing service reached capacity. We have upgraded the service, and now staff should be able to connect.

IT

Staff emails and calendars are set to migrate to Office 365 this March, with the move scheduled from 8:00 pm on Friday 9 March. The migration will continue over Saturday 10 and Sunday 11 March.

The migration will be monitored over the weekend. Additional IT Service Desk support will be available from 8:00 am Monday 12 March.

IT had originally planned to carry out the move in phases, but now will move all email over the weekend to ensure a smoother transition.

What is changing?

Emails and calendars will now be stored in Office 365, on Microsoft servers instead of University managed servers. All mailboxes will automatically be increased to 50GB. Office 365 allows for integration between your email and other Office 365 products and services like OneDrive for Business.

You can continue to use Outlook on Windows and macOS and this will prompt you to restart the application when your email is moved. For mobile phones and tablets, IT recommend the Outlook app though the web version of Outlook is much improved over the current Outlook Web Access and works well on mobile devices. Other mail clients, e.g. those using IMAP, will also work with Office 365.

IT have migrated over 3,000 test mailboxes successfully and are confident the mailboxes of current users can be successfully migrated over the weekend timescale. As a failsafe measure, IT will be running local mail servers in parallel with the Office 365 service for a period. If any mailbox fails to migrate, it will still be available from the local servers.

What’s next?

Colleagues will shortly receive an email from IT providing more information on the migration. Another email will follow a few days before the first day of the migration (Friday 9 March), which will include helpful links and advice.

If you have any queries in the meantime, please contact IT for more information.

We had another network outage yesterday evening (14th Feb) between approximately 1730 and 1830 when services were restored.

This was caused by a failure in our firewall server, which was still running in a less resilient state following the issues from the 8th February. We have been working with our suppliers to diagnose the root cause so we can fully resolve this issue, and return all network services back to a fully resilient position as soon as possible.

This work will continue until there is a clear idea of what caused these problems and further analysis of the logs will take place overnight by the suppliers.

Apologies for any inconvenience caused.

Note, the failure of the firewall did not expose the University to any security threats.

IT

We are aware of many users currently experiencing issues with Agresso. These include

  • Intermittent disconnections
  • Timeouts after login, and while approving expenses via the web
  • Slow performance

We are working with the supplier of Agresso to carry out detailed investigations into these issues, and to identify a long term solution.

Apologies for any inconvenience caused by this problem.

IT

Research Data storage is back online.

Apologies for any inconvenience caused. We are continuing to upgrade the servers, and network infrastructure which provide this service to help improve the reliability and performance.

Note: this is in reference to yesterdays Research Data storage incident. The original article has been updated with the same information as above.

UPDATE: Research Data storage is back online.

Apologies for any inconvenience caused. We are continuing to upgrade the servers, and network infrastructure which provide this service to help improve the reliability and performance.


Research Data storage is currently down.

We are working to bring this up ASAP and will update you when this has been brought back online.

We will also keep the IT status page and IT blog updated with progress.

Following the network interruptions on Thurs 8 Feb we are continuing to work with our network vendor and supplier on returning the service to a fully resilient position.

Unfortunately, the work resulted in another outage this morning at 11:42.

Service was restored within a few minutes.

We apologise for any inconvenience caused.

IT

Yesterday evening we had a major network incident affecting the whole campus.

At approximately 16:45 we had a failure on one of our firewalls, a key part of our network infrastructure which controls traffic to and from the internet.

This failure prevented all network access outside of campus

We put in place a temporary workaround which enabled us to get the vast majority of network services operational again by 17:35. There are still some isolated issues in some areas, which we are working to resolve. We will be contacting the affected areas directly.

We are working with our vendor to diagnose root cause to enable us to fully resolve this issue, and return all network services back to a fully resilient position.

A big thanks go to the Infrastructure Services team for reacting so quickly and restoring services – many of the team continued working late into the evening.

Apologies for any inconvenience caused.

Note, the failure of the firewall did not expose the University to any security threats.

It is being reported that there are some issues today with the Office365 service from Microsoft impacting some staff and students.

Impacted services;

  • OneDrive – opening files in web access
  • Calendars – If your mailbox is on Exchange online you may not be able to see others calendars and others yours
  • E-mail – Some outlook visibility differences may be present such as black scroll bars.
  • Office Online – opening of web versions of word or excel for example may fail.
  • Teams – some functionality such as OneNote access of offline

Microsoft are working to resolve this as quickly as possible.

Apologies for any inconvenience cause by this.

UPDATE:  The issue with the University web site was resolved at  09:24.
Please accept our apologies for any disruption caused.

We are currently experiencing a technical issue with the University web site.
A dedicated team is in place to resolve the incident as soon as possible.
As soon as we ascertain more details, will post further information on the extent of the incident.  This will be published on Twitter (@UniRdg_ITS) and the IT Blog available from www.reading.ac.uk/it
Please accept our apologies for the disruption this is causing.

« Older entries § Newer entries »