Developments

The stuff that we get excited about…

On 22 April, IT Services will start using a new Service Management Tool, supplied by TOPdesk. This system is a Software as a Service offering and is accessed via your browser from anywhere, making a real change to how staff and students can access services supplied and supported by IT Services.

To access the system, please go to the IT Services Home page  and then click on the button as shown below:

How_to_Access_the_SSD

When once logged in, you can report an incident (fault) or request services by clicking on the links as shown below:

How_to_use_SSD

The service is intuitive and easy to use to submit either requests or incidents to the Service Desk or appropriate teams.

There is more in-depth guidance available in the Self Service Portal on how to use the system.

We are initially using TOPdesk to provide Incident, Request and Change Management, but intend to expand the usage to cover such details as IT asset management and so on.

 

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There has been widespread media coverage of the Heartbleed OpenSSL IT security vulnerability this week. Read the rest of this entry »

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A centrally-funded project has been approved which will improve and update the data network infrastructure at the Greenlands site, and within a number of buildings on the main Whiteknights campus.  Read the rest of this entry »

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In early 2013, the Technology Enhanced Learning Strategy Group (TELSG) proposed the expansion of centrally managed Wi-Fi services across the University. Read the rest of this entry »

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Personal home pages, i.e. those hosted at www.personal.reading.ac.uk/~[username], have been moved to a new server. Read the rest of this entry »

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On 2 December 2013, there will be changes to how you connect to the Wi-Fi at the University of Reading. In order to keep in line with the recommendations of the Eduroam Federation, we will be changing the eduroam network to no longer support WPA-Enterprise encryption. Read the rest of this entry »

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The end of Windows XP and Office 2003 support from Microsoft is now only 6 months away. As in our previous news item, from April 2014, there will no longer be any operating system or security updates made available from Microsoft. Read the rest of this entry »

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Version 10.3 of Sophos Endpoint Security client for Windows is coming early in October. This version adds support for the Sophos Client Firewall on Windows 8 workstations as well as an updated threat engine. Read the rest of this entry »

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Following Microsoft’s currently aggressive pricing on the Surface Tablet, particularly the Windows 8RT version, here are some pros and cons for this Operating system Read the rest of this entry »

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We have started to force the Office 2010 Service Pack 2 installation to all our managed PCs since 29 August.

Once the install has finished, the next time that Outlook is opened, you may experience sluggish opening of your InBox, if a re-index for Search occurs.

Also, PCs may run more slowly whilst the install is running.

Office 2010 SP2 has been available since end of July and contains significant bug and performance fixes.  We normally push current Office SP to desktops around this time every year.

The only known issues with SP2 are not relevant, as they apply only to Server 2003.

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