IT Services have started a trial of a new system to enhance our support services. We are using of a remote assistance appliance supplied by Bomgar and would encourage all staff and students to take up this option when offered. Read the rest of this entry »
The stuff that we get excited about…
Tags: Developments, Help, Incidents, Services, Staff
Today, our Data Networks team updated the connection to the University’s Cedar Farm. Read the rest of this entry »
Tags: Developments, Services, Staff
This month’s blog concentrates on a particular topic which formed the main focus of our last IT Community of Practice meeting. I’d like to thank all those who contributed their ideas and suggestions on this, many of which are reflected in the summary which follows. Read the rest of this entry »
Tags: Developments, Director, IT Supporters, Services, Staff
You may be aware that IT Services has been involved in an identity management project, known as ‘ID Manage’, ‘ILM’ or ‘IDM’, to increase automation and make efficiency, accuracy consistency and speed improvements in the following: Read the rest of this entry »
Tags: Developments, IT Supporters, Services, Software, Staff
Another busy month for IT Services as several major strands of work began and others were successfully completed.
Tags: Developments, Director, News, Services, Staff
In response to customer comments, IT Services have amended the firewall ruleset for Eduroam at all University of Reading campuses. Read the rest of this entry »
Tags: Developments, Security, Services, Staff
It’s been a busy start to the New Year in IT Services with a lot of developments to look forward to in 2013. Read the rest of this entry »
As part of a general review of the IT Services Help provision, we have decided to run an extended opening hours trial at the Library Service counter.
This week has seen the launch of our brand new collaborative e-newsletter, Digital Digest. Every month, we’ll be bringing you the latest news and comment about all things digital happening around the University. Read the rest of this entry »
Tags: Developments, News, Services, Software, Staff
IT Services has identified a potential security threat to our captive portal WiFi Network, UoR-Guest. Read the rest of this entry »
Tags: Developments, Help, IT Supporters, Services
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