Incidents

What’s going on?

There was a major power outage on campus this morning, affecting two key server rooms. This resulted in the loss of most of the IT services on campus.

The majority of services were restored by 14:00. Notable exceptions being;

  • Wi-Fi authentication
  • Campus card payment services
  • Trent
  • Sports Park web site
  • Network link to Cedar Farm
  • Some networking in Harry Pitt
  • Lyle building power – affects all servers hosted in this server room

 

Some services are running slowly due to re-synchronisation of the server storage. This should complete over the weekend.

There is a backlog of e-mail (incoming and outgoing) which is being processed.

Please accept our apologies for the disruption this has caused.

 

IT

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We are currently trying to fix an issue with the Whiteknights campus firewalls, which can lead to occasional and very brief losses of connectivity to the Internet for users at Whiteknights and London Road campuses, and when accessing University business systems such as Agresso, RISIS and Trent.  There are some challenging circumstances, so it’s taking us longer than usual to get to the bottom of things.  We are working with our equipment vendor’s advanced technical support and engineering teams with a view to identifying feasible workarounds and a fix for the root cause as quickly as possible.

In order to assist with our diagnostics, and to help us accurately judge the business impact of this issue, it would be helpful if people could contact the IT Service Desk if they are unexpectedly disconnected from any of the University’s business systems during their day to day work. We routinely monitor the University’s Internet connectivity so at the present time do not need to be contacted regarding brief losses of Internet access.

As ever, please feel free to discuss any aspect of this issue with your IT Business Partner if you wish.

We have recently been experiencing problems with slow logins to some PCs on campus. We are working very hard to resolve this issue. Should you find your login is unacceptably slow (over 4 minutes), you should:

Contact the Service Desk immediately on 0118 378 6262, 6262 from an internal phone.
They will be able to provide you with details of a guest login account.
If required, restart the PC (hold the power button if necessary).
Login using the username and password supplied to you.

NOTE: The guest login will not map your N:\ drive automatically. The Service Desk will be able to assist you with this. You will still be able to access Blackboard and the Internet.

AV technicians are also able to assist with this particular problem.

We have seen another increase in phishing emails over the last few weeks and this is having an impact on both staff and support services.

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It has been widely discussed on Mac user forums that there are issues with the Wi-Fi connectivity in the latest version of Mac OS X.  Read the rest of this entry »

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IT Services have encountered a serious issue with access to Wi-Fi services following a Firewall upgrade yesterday evening.  Read the rest of this entry »

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There has been widespread media coverage of the Heartbleed OpenSSL IT security vulnerability this week. Read the rest of this entry »

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We have had a mail sent to University staff this morning which is another scam. Read the rest of this entry »

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We have had a mail sent to University staff this morning which is another scam.

Do not click on the links in the email. We have taken steps to block the site and to mitigate the risks associated.

Bleasdale

 

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We are advising that you beware fake e-mails such as ones pretending to be either from Voicemail, HMRC, image scanners, courier deliveries, company complaints etc, containing small “Zip” attachments.
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