News

General news about what IT Services are up to.

There was a major power outage on campus this morning, affecting two key server rooms. This resulted in the loss of most of the IT services on campus.

The majority of services were restored by 14:00. Notable exceptions being;

  • Wi-Fi authentication
  • Campus card payment services
  • Trent
  • Sports Park web site
  • Network link to Cedar Farm
  • Some networking in Harry Pitt
  • Lyle building power – affects all servers hosted in this server room

 

Some services are running slowly due to re-synchronisation of the server storage. This should complete over the weekend.

There is a backlog of e-mail (incoming and outgoing) which is being processed.

Please accept our apologies for the disruption this has caused.

 

IT

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We are currently trying to fix an issue with the Whiteknights campus firewalls, which can lead to occasional and very brief losses of connectivity to the Internet for users at Whiteknights and London Road campuses, and when accessing University business systems such as Agresso, RISIS and Trent.  There are some challenging circumstances, so it’s taking us longer than usual to get to the bottom of things.  We are working with our equipment vendor’s advanced technical support and engineering teams with a view to identifying feasible workarounds and a fix for the root cause as quickly as possible.

In order to assist with our diagnostics, and to help us accurately judge the business impact of this issue, it would be helpful if people could contact the IT Service Desk if they are unexpectedly disconnected from any of the University’s business systems during their day to day work. We routinely monitor the University’s Internet connectivity so at the present time do not need to be contacted regarding brief losses of Internet access.

As ever, please feel free to discuss any aspect of this issue with your IT Business Partner if you wish.

We have recently been experiencing problems with slow logins to some PCs on campus. We are working very hard to resolve this issue. Should you find your login is unacceptably slow (over 4 minutes), you should:

Contact the Service Desk immediately on 0118 378 6262, 6262 from an internal phone.
They will be able to provide you with details of a guest login account.
If required, restart the PC (hold the power button if necessary).
Login using the username and password supplied to you.

NOTE: The guest login will not map your N:\ drive automatically. The Service Desk will be able to assist you with this. You will still be able to access Blackboard and the Internet.

AV technicians are also able to assist with this particular problem.

We have seen another increase in phishing emails over the last few weeks and this is having an impact on both staff and support services.

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As part of the Enabling Technology work, the provision of IT support across the University is being merged to create a new central IT function providing support across a range of systems and services to all parts of the University. Read the rest of this entry »

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A centrally-funded project has been approved which will improve and update the data network infrastructure at the Greenlands site, and within a number of buildings on the main Whiteknights campus.  Read the rest of this entry »

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We have had a mail sent to University staff this morning which is another scam. Read the rest of this entry »

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In early 2013, the Technology Enhanced Learning Strategy Group (TELSG) proposed the expansion of centrally managed Wi-Fi services across the University. Read the rest of this entry »

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On 2 December 2013, there will be changes to how you connect to the Wi-Fi at the University of Reading. In order to keep in line with the recommendations of the Eduroam Federation, we will be changing the eduroam network to no longer support WPA-Enterprise encryption. Read the rest of this entry »

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Please note that the email that you may have received this morning is spam. Please do not click on any links in the mail. An image of the email is attached below.  Read the rest of this entry »

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