Services

You are currently browsing the archive for the Services category.

Logging in to Blackboard and the IT Self Service Portal is now available again. Apologies for any inconvenience caused.


To access Blackboard in the meantime:

  1. Go to http://student.reading.ac.uk and login.
  2. In the Quick Links section click on the link to Blackboard.
  3. You should now be logged into Blackboard – Your sign on to me@reading should carry over to Blackboard when done via this method.

We are aware of a separate issue preventing logging in to Blackboard and the IT Self Service Portal. We are currently assessing the issue and will work to fix this as soon as possible.

We will update here and on Twitter as soon as we know more.

Apologies for any inconvenience caused

UPDATE: All services are available again; Website, Ndrives, collab drives and blogs are now back up but are still at risk while we monitor them.


UPDATE: Services affected are: Ndrives, collab drives, the website, blogs, and some email delivery may be delayed. We are currently working on this situation as a priority and will update soon.


There is currently an issue affecting some IT services, including the website. We are currently assessing the issue and will have an update soon. Apologies for any inconvenience caused.

This has now been resolved for all students.


We are happy to confirm that on Friday (02/08/19) evening we were able to fix the issue affecting the student e-mail service. There appears to be an issue with UoR Malaysia students experiencing a similar difficulty which we are currently investigating.

Please be aware that any messages that were bounced back will need to be resent.

We will be having a meeting on Wednesday 7th review the incident.


We are currently experiencing an interruption to our student email service.

E-mails sent to affected student accounts will bounce back to the sender, and will need to be re-sent once service has been restored.

Apologies for any inconvenience caused – we are working to resolve this as quickly as possible. Our status page has been updated, and will be kept up to date with progress.

In the last few days Intel, AMD and ARM have publicly announced major security flaws within their CPU chips.  We are working with suppliers to patch our systems as quickly as possible to ensure they remain secure.

Security patches will be applied to your computer over the coming days. Never switch off your computer at the wall or the security patches will not be applied.

The University of Reading IT department will continue to monitor risk and will make updates when needed, however, please do remember to update your home machine. This flaw affects millions of institutions and businesses but will also affect households too. Full details of what the security flaw is and how to deal with it can be found on the BBC website, including how the flaw is exploited and how to keep your personal machine protected.

There has been no evidence that the flaw has been exploited yet but still poses a security threat.

Non managed Mac and Linux users should ensure that they have the latest versions of their OS and software in order to have the security patches applied.

A reminder of some good online security tips:

  1. Use strong passwords and do not share them
  2. Use central file shares or One Drive for Business in preference to local drives
  3. Never switch off your computer at the wall or the security patches will not be applied
  4. Lock/secure your hardware
  5. Encrypt sensitive and personal information
  6. Think carefully before clicking on links in emails, even from friends and colleagues
  7. Ensure that your anti-virus is up to date
  8. Ensure that Windows updates are applied promptly
  9. Keep software applications up to date
  10. Dispose of IT equipment and data securely
  11. Protect your mobile device

If you have any further questions or concerns then please contact IT.

 

We have had to make some changes to the Eduroam security certificate this afternoon in order to maintain service availability. Unfortunately, this can potentially cause some problems with devices running Windows operating systems.

The easiest way to correct any issues is to remove your eduroam profile, visit our Wi-Fi connection page and install a new eduroam profile using the wizard. Access to this page is also available through the UoR-Setup network if you can’t access it through a mobile data network.

The issues can also be corrected manually by following the instructions below.

MacOS and Android devices do not appear to have been affected. iOS devices might be prompted to accept a new certificate.

If you have any difficulties, please contact the IT Service Desk on 0118 378 6262 (6262 internally) or log an incident in the IT Self Service Portal.

Manual Instructions:

For older installations of the eduroam profile, eduroam will not connect automatically the first time after the change. When asked to connect, a message stating the certificate trust has changed will appear. If you see this message on your device, please ensure it reads ‘Comodo RSA Certification Authority’ for the new trust point, then press connect.  This should only need to be done once.

For newer installations of the eduroam profile, eduroam will not connect at all until a configuration change is made.  If you are having this problem, please open your wireless networks settings, edit the settings for eduroam, press settings for the network authentication method, then make sure ‘Comodo RSA Certification Authority’ is selected in the list. It is also worthwhile unchecking the box for ‘do not prompt user to authorize new servers’.

Eduroam Wireless Netwrok Properties Protected EAP Properties

 

It has been widely discussed on Mac user forums that there are issues with the Wi-Fi connectivity in the latest version of Mac OS X.  Read the rest of this entry »

Tags: , , , , ,

Following the widely publicised discovery of a vulnerability in the UNIX Bash feature, IT has patched all servers where this may have posed a risk. Read the rest of this entry »

Tags: , , , , ,

From the 1st October the University of Reading will be providing access to Microsoft Office 365 through Microsoft Student Advantage.

Read the rest of this entry »

Tags: , , ,

IT Services have encountered a serious issue with access to Wi-Fi services following a Firewall upgrade yesterday evening.  Read the rest of this entry »

Tags: , , , ,

As part of the Enabling Technology work, the provision of IT support across the University is being merged to create a new central IT function providing support across a range of systems and services to all parts of the University. Read the rest of this entry »

Tags: , , , ,

« Older entries