Staff

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On 22 April, IT Services will start using a new Service Management Tool, supplied by TOPdesk. This system is a Software as a Service offering and is accessed via your browser from anywhere, making a real change to how staff and students can access services supplied and supported by IT Services.

To access the system, please go to the IT Services Home page  and then click on the button as shown below:

How_to_Access_the_SSD

When once logged in, you can report an incident (fault) or request services by clicking on the links as shown below:

How_to_use_SSD

The service is intuitive and easy to use to submit either requests or incidents to the Service Desk or appropriate teams.

There is more in-depth guidance available in the Self Service Portal on how to use the system.

We are initially using TOPdesk to provide Incident, Request and Change Management, but intend to expand the usage to cover such details as IT asset management and so on.

 

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There has been widespread media coverage of the Heartbleed OpenSSL IT security vulnerability this week. Read the rest of this entry »

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A centrally-funded project has been approved which will improve and update the data network infrastructure at the Greenlands site, and within a number of buildings on the main Whiteknights campus.  Read the rest of this entry »

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We have had a mail sent to University staff this morning which is another scam. Read the rest of this entry »

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We have had a mail sent to University staff this morning which is another scam.

Do not click on the links in the email. We have taken steps to block the site and to mitigate the risks associated.

Bleasdale

 

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In early 2013, the Technology Enhanced Learning Strategy Group (TELSG) proposed the expansion of centrally managed Wi-Fi services across the University. Read the rest of this entry »

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We are advising that you beware fake e-mails such as ones pretending to be either from Voicemail, HMRC, image scanners, courier deliveries, company complaints etc, containing small “Zip” attachments.
Read the rest of this entry »

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Early in October, the multimedia giant Adobe admitted to having suffered a data breach of significant proportions, with initial estimates from Adobe numbering it at 2.9 million compromised accounts. Just how significant is now becoming clearer as the count of those compromised is still increasing. Read the rest of this entry »

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Personal home pages, i.e. those hosted at www.personal.reading.ac.uk/~[username], have been moved to a new server. Read the rest of this entry »

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On 2 December 2013, there will be changes to how you connect to the Wi-Fi at the University of Reading. In order to keep in line with the recommendations of the Eduroam Federation, we will be changing the eduroam network to no longer support WPA-Enterprise encryption. Read the rest of this entry »

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