Day to day activities

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A project is currently being defined which aims to improve the UoR software delivery process and prepare for the end of life of Windows 7 by making Windows 10 (with Office 2016) our standard desktop platform.

A key objective will be to upgrade labs, library and teaching spaces to Windows 10 during the summer of 2017.

Mainstream Microsoft support for Windows 7 ended 2 years ago and ends for Windows 8.1 within a year. Extended support for Windows 7 ends at the beginning of 2020 but it will be increasingly difficult to install Windows 7 on new computers as manufacturers will not develop software drivers for new hardware.

Our software delivery process needs to be improved in response to previous issues deploying teaching software to the range of labs where it is needed and also from student requests to make curriculum applications more available generally both on and off-campus, especially on student-owned PCs.

Another objective is for Apps Anywhere to become the default delivery system for curriculum applications with effect from academic year 2017-18. With this system, applications will no longer need to be installed but can be streamed and run on any PC with the ‘Cloudpaging Player’ installed. Already, students can select from 30+ apps and use them in any lab, PC in the library or on their own PCs (when on campus).

We will be contacting school representatives to discuss requirements for this. If you have any specific requirements, please contact your IT Business Partner.

IT

The University telephone exchange was installed 20 years ago,  we have now been given notice that manufacturer support is ceasing and  we need to plan for its replacement.

With the huge changes in communications technology that have been taking place we need to consider what the right solution is for the University to support us in the way we work, communicate and collaborate over the next 5-10 years.

To help inform the project team decision making we have designed a simple 5-minute requirements gathering form to enable you to express your views.  Please help us by completing this at http://it.rdg.ac/TelUCSurvey.

IT

 

Over the past week there have been reports of  malicious emails being sent to UoR inboxes. The emails are designed to appear similar to emails one may receive at work; they may ask for financial payments to be arranged and sometimes impersonate senior members of staff.

To reduce the likelihood of being caught out:

  • Remain vigilant when looking at an email.  Do you recognise the sender? Should you be receiving an email around this subject? If no, then you should not open any attachments or links in this email.
  • If you receive one of these emails then you should delete it. If you have any concerns then you should contact IT on ex 6262 or at it@reading.ac.uk

If you are working with sensitive and confidential documents then you must take extra care when screening emails.  The university has a comprehensive spam filter that blocks hundreds of thousands of spam emails a week but we are still seeing a few cases of these emails coming in.

If you are ever in any doubt about whether an email is genuine, even if it appears from come from a known individual,  then please contact the IT Service Desk to double check.

For further information or advice regarding this issue then please contact the IT Service Desk via the Self Service Portal (https://uor.topdesk.net/), email (it@reading.ac.uk), or phone 0118 378 (6262).

IT

A malicious spam email posing as a message from the IT Service Desk has been found in some user’s inboxes. Look at the image below to make sure you recognise this fake email. Do not click any links in this email or any email where you do not recognise the sender.

For more information or advice on this subject contact the IT Service Desk, either via the Self Service Portal (https://uor.topdesk.net/), email (it@reading.ac.uk), or phone 0118 378 (6262).

We have been advised by Blackboard Support that students may receive a suspicious email (Phishing email) with a link to install OneClass Chrome Extension that is not directly available via search in the Chrome Extensions store.  The extension adds a button inside the Learn pages to “Invite your Classmates to OneClass”.  This plugin will then email all students to promote the OneClass plugin/product.

This plugin is malicious and should be removed immediately from your Chrome browser if it has already been installed.  We also recommend that users change their passwords if affected.

IT

From 1st December, SPSS and AMOS installations on University machines will report their license has expired. The same will be true of personal installations licensed using codes obtained from IT (see http://softwarestore.reading.ac.uk/spss).  Please rest assured that a new license has been issued and the current codes will work for a further 30 days. We will be working in re-license University machines centrally but personal users of SPSS/AMOS should now contact the IT Service Desk for a new code.

Contact the IT Service Desk, either via the Self Service Portal (https://uor.topdesk.net/), email (it@reading.ac.uk), or phone 0118 378 (6262).

Work has now officially been completed regarding the service disruption and services have been stabilised since moving to the new hardware.

If you have any further questions, please contact the IT Service Desk, either via the Self Service Portal (https://uor.topdesk.net/), email (it@reading.ac.uk), or phone 0118 378 (6262).

IT

We have moved affected services to the new hardware as outlined in yesterdays blog post. We should see normal service resume shortly.  There may be a few minor interruptions while we complete this process.

Apologies for the disruptions this has caused. The migration to the new hardware will reduce the risk of similar incidents in the future.

If you have any further questions, please contact the IT Service Desk, either via the Self Service Portal (https://uor.topdesk.net/), email (it@reading.ac.uk), or phone 0118 378 (6262).

IT

We have identified the root cause of the problems that started on Sunday and continued into this week.  We are continuing to migrate services to the new storage infrastructure.

Due to the urgency of this work we expect a degree of instability of our services to continue over the next 24 hours.

Further, planned, migrations will be undertaken and we expect to complete this before Christmas.  We will work with key partners to schedule this.

If you have any further questions, please contact the IT Service Desk, either via the Self Service Portal (https://uor.topdesk.net/), email (it@reading.ac.uk), or phone 0118 378 (6262).

IT

hero-skype

IT are pleased to announce the launch of Skype for Business for all UoR staff members.

Skype for Business is an instant messaging service that lets you collaborate with anyone, anywhere, on any device, with the security and control of Microsoft. It’s features include:

  • Instant messaging
  • Screen Sharing
  • Video Calls
  • File sharing
  • and many more useful collaboration tools

Skype for Business connects automatically to the UoR staff list so you can easily find colleagues. Share files, calendar information and statuses to collaborate with your teams and colleagues more efficiently than before.

Full details on the features of Skype for Business, where to get it and guides on how to use it can be found on our dedicated Skype for Business webpage.

If you have any further questions, please contact the IT Service Desk, either via the Self Service Portal (https://uor.topdesk.net/), email (it@reading.ac.uk), or phone 0118 378 (6262).

IT

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