Day to day activities

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We had another network outage yesterday evening (14th Feb) between approximately 1730 and 1830 when services were restored.

This was caused by a failure in our firewall server, which was still running in a less resilient state following the issues from the 8th February. We have been working with our suppliers to diagnose the root cause so we can fully resolve this issue, and return all network services back to a fully resilient position as soon as possible.

This work will continue until there is a clear idea of what caused these problems and further analysis of the logs will take place overnight by the suppliers.

Apologies for any inconvenience caused.

Note, the failure of the firewall did not expose the University to any security threats.

IT

We are aware of many users currently experiencing issues with Agresso. These include

  • Intermittent disconnections
  • Timeouts after login, and while approving expenses via the web
  • Slow performance

We are working with the supplier of Agresso to carry out detailed investigations into these issues, and to identify a long term solution.

Apologies for any inconvenience caused by this problem.

IT

Research Data storage is back online.

Apologies for any inconvenience caused. We are continuing to upgrade the servers, and network infrastructure which provide this service to help improve the reliability and performance.

Note: this is in reference to yesterdays Research Data storage incident. The original article has been updated with the same information as above.

UPDATE: Research Data storage is back online.

Apologies for any inconvenience caused. We are continuing to upgrade the servers, and network infrastructure which provide this service to help improve the reliability and performance.


Research Data storage is currently down.

We are working to bring this up ASAP and will update you when this has been brought back online.

We will also keep the IT status page and IT blog updated with progress.

Following the network interruptions on Thurs 8 Feb we are continuing to work with our network vendor and supplier on returning the service to a fully resilient position.

Unfortunately, the work resulted in another outage this morning at 11:42.

Service was restored within a few minutes.

We apologise for any inconvenience caused.

IT

Yesterday evening we had a major network incident affecting the whole campus.

At approximately 16:45 we had a failure on one of our firewalls, a key part of our network infrastructure which controls traffic to and from the internet.

This failure prevented all network access outside of campus

We put in place a temporary workaround which enabled us to get the vast majority of network services operational again by 17:35. There are still some isolated issues in some areas, which we are working to resolve. We will be contacting the affected areas directly.

We are working with our vendor to diagnose root cause to enable us to fully resolve this issue, and return all network services back to a fully resilient position.

A big thanks go to the Infrastructure Services team for reacting so quickly and restoring services – many of the team continued working late into the evening.

Apologies for any inconvenience caused.

Note, the failure of the firewall did not expose the University to any security threats.

It is being reported that there are some issues today with the Office365 service from Microsoft impacting some staff and students.

Impacted services;

  • OneDrive – opening files in web access
  • Calendars – If your mailbox is on Exchange online you may not be able to see others calendars and others yours
  • E-mail – Some outlook visibility differences may be present such as black scroll bars.
  • Office Online – opening of web versions of word or excel for example may fail.
  • Teams – some functionality such as OneNote access of offline

Microsoft are working to resolve this as quickly as possible.

Apologies for any inconvenience cause by this.

UPDATE:  The issue with the University web site was resolved at  09:24.
Please accept our apologies for any disruption caused.

We are currently experiencing a technical issue with the University web site.
A dedicated team is in place to resolve the incident as soon as possible.
As soon as we ascertain more details, will post further information on the extent of the incident.  This will be published on Twitter (@UniRdg_ITS) and the IT Blog available from www.reading.ac.uk/it
Please accept our apologies for the disruption this is causing.

The delay in data changes between CMIS and CMISGo (timetabling + roombooking) has now been resolved.

This was caused by a problem in the script which is used to update CMISGo.

We are working with the supplier to identify the root cause in order to prevent this from happening again. The service is being monitored closely and we have a manual work around we can invoke if required.

If you have any questions or concerns, please contact IT, our staff are always happy to help.

The CMISGo timetabling system is experiencing delays in data changes refreshing.

If there have been changes to your timetables in the last week we advise that you check them here:

Staff: Temporary Staff ePortal

Students: Temporary Student Timetabling Portal.

Our apologies and we will notify you as soon as the issue has been resolved.

IT

 

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