This afternoon, we experienced a brief interruption to a number of services. These services have now been restored or are in the process of being recovered.

These service include the following:

  • BlackBoard (Logging in)
  • Blogs
  • Canvas
  • Counselling Services (Titanium)
  • Email Delivery
  • Kinetics
  • MyID (IIQ)
  • Netdrive
  • Password.reading.ac.uk
  • Premier Cheques
  • Topcat
  • TOPdesk
  • Trent (both ESS and core iTrent)
  • Voice Connect

We apologise for the inconvenience this interruption is causing and are working on this as a priority.

There were a few IT related issues

Network Drives: Stopped working. This has been resolved this morning, and everything should be working fine. Please contact Service Desk if you are still having any problems.

Blackboard: An overnight update caused some issues. The problem has been identified and the solution is in progress. Users and enrolments should be re-enabled within the next hour.

The IT status page (https://itsstatus.reading.ac.uk/) will be kept up to date with any news.

Apologies for any inconvenience caused.

As part of improving digital security IT are making a minor change to the login process to Office 365.  You will now enter your username and password on a Microsoft branded login page, instead of a University of Reading branded one.

What is changing?

Old method for logging in to Office 365:

  1. Enter username on Microsoft branded login page
  2. Enter password on University of Reading branded login page

New method for logging in to Office 365:

  1. Enter username on Microsoft branded login page
  2. Enter password on Microsoft branded page.

The only thing changing is where you enter your password. Before, you entered your username into a Microsoft branded login page which then redirected you to a University of Reading branded login page where you would enter your password. Now, you will enter your username the same way as before but will be redirected to a similarly branded Microsoft (including a UoR logo) login page where you will enter your password.

Have a question or need help?

If you need help regarding passwords, usernames or logging into Office 365, then please do not hesitate in contacting the IT Service Desk at reading.ac.uk/it or by calling ext 6262.

All services are now back up and running but are still at risk. Apologies for any inconvenience caused.

IT worked on this incident as priority as soon as it was discovered and returned all services by 13:40.

We will continue to monitor the services for the next 24 hours to confirm they are back to normal.


Due to a hardware issue some of our services are currently unavailable:

  • Collab shares
  • e-mail delivery
  • blogs
  • website
  • mailman
  • Fin share

We are working with our suppliers to bring back the services as soon as possible.

Please accept our apologies for the inconvenience this is causing.

We will update the IT status page with any further developments.

This has now been resolved for all students.


We are happy to confirm that on Friday (02/08/19) evening we were able to fix the issue affecting the student e-mail service. There appears to be an issue with UoR Malaysia students experiencing a similar difficulty which we are currently investigating.

Please be aware that any messages that were bounced back will need to be resent.

We will be having a meeting on Wednesday 7th review the incident.


We are currently experiencing an interruption to our student email service.

E-mails sent to affected student accounts will bounce back to the sender, and will need to be re-sent once service has been restored.

Apologies for any inconvenience caused – we are working to resolve this as quickly as possible. Our status page has been updated, and will be kept up to date with progress.

Microsoft has released a new viewing option for Teams which turns the Teams section from a list of your teams to a tiled view.

Some more information can be found here.

From within the tile you can then manage the team as you would have in the list view.

When you next log in to Teams, you should see this screen:

If you want to move back to the list view that you are used to, the option to do so is in the top right, next to the ‘Join or create team’ button.

 

 

IT have been improving the Universities protection against phishing and spam, most recently with an enhanced e-mail protection feature to the University e-mail service. (called Zero-hour Auto Purge – ZAP!)

‘ZAP’ significantly reduces harmful emails making it into your inbox.

In order for this product to work, all users must have the default junk mail settings.

IT have made an automatic change to your Outlook. We ask that you do not change this setting from where it is. Doing so will make you more vulnerable to malicious emails.

We have changed the option Off to On.

This improvement comes directly from Staff requests in the IT Feedback Survey we conducted in 2018. Staff asked for a reduction into the amount of spam and phishing emails they received.

Protecting our staff from phishing and spam is one of the IT departments biggest priorities. Malicious emails you receive have the potential to make you lose work or financial details.

This new change will help us further reduce the impact of these malicious emails on the University of Reading community.

 

We have been receiving reports of a recent phishing email making it into University inboxes. The email claims to be from the Vice Chancellor and has the subject line “Vital Awareness”.

It contains a PDF attachment that should not be opened.

We have provided a screenshot below (click the image for a larger version):

 

Do not open this email or any attachments as it could damage your work and computer and may make your private details vulnerable.


If you are concerned about this email or other similar emails then please call ex.6262 or go to reading.ac.uk/it

If you are a member of staff whose students are reporting this to you we strongly recommend that they change their password via the https://password.reading.ac.uk website.

If you go to https://password.reading.ac.uk/reset/ you can reset your password; provided that you know your University Username, Student Number and PIN. These can be obtained by filling out the form at https://password.reading.ac.uk/reminder.

For tips on keeping yourself and your information safe online, visit the IT web page on Cyber Security.

Due to graduation week some Staff may be working from home. Some University systems require the use of the VPN but many do not. In the interest of keeping the VPN below its maximum and capacity and to ensure that those that need access to the VPN have it when needed, please consider if the use of the VPN is essential for the work your are doing.

OneDrive for Business and Microsoft Teams do not require the use of the VPN to access them and are a great place to store your work.

Please consider the below guidelines when working from home and using the VPN:

  • If you don’t need to use the VPN to access N Drive/Collaborative Fileshare etc then please don’t. Use OneDrive and Team sites wherever possible.
  • You can access Office 365 apps (Word, Excel etc) by logging into https://www.office.com using your University email. Once you enter your details you will be directed to a University of Reading login page which requires your username and password. Once logged in you can access all your apps in a browser or download them on up to 5 devices.
  • If you need to access files then you should copy them to your OneDrive and then log off the VPN. This will free up connections for those who really need it.
  • You don’t need a VPN connection to access your email. You can do this via Outlook on a laptop or via the O365 portal.
  • Log out of the VPN as soon as it is not needed.

We have been receiving reports of a recent phishing email making it into University inboxes, with many reports being from the Henley Business School. The email claims to be from John Board, Dean of the Business School, and has the subject line “Required Annual Notices”.

It contains a PDF attachment that should not be opened.

We have provided a screenshot below:

Do not open this email or any attachments as it could damage your work and computer and may make your private details vulnerable.


If you are concerned about this email or other similar emails then please call ex.6262 or go to reading.ac.uk/it

If you are a member of staff whose students are reporting this to you we strongly recommend that they change their password via the https://password.reading.ac.uk website.

If you go to https://password.reading.ac.uk/reset/ you can reset your password; provided that you know your University Username, Student Number and PIN. These can be obtained by filling out the form at https://password.reading.ac.uk/reminder.

For tips on keeping yourself and your information safe online, visit the IT web page on Cyber Security.

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