We have had to make some changes to the Eduroam security certificate this afternoon in order to maintain service availability. Unfortunately, this can potentially cause some problems with devices running Windows operating systems.

The easiest way to correct any issues is to remove your eduroam profile, visit our Wi-Fi connection page and install a new eduroam profile using the wizard. Access to this page is also available through the UoR-Setup network if you can’t access it through a mobile data network.

The issues can also be corrected manually by following the instructions below.

MacOS and Android devices do not appear to have been affected. iOS devices might be prompted to accept a new certificate.

If you have any difficulties, please contact the IT Service Desk on 0118 378 6262 (6262 internally) or log an incident in the IT Self Service Portal.

Manual Instructions:

For older installations of the eduroam profile, eduroam will not connect automatically the first time after the change. When asked to connect, a message stating the certificate trust has changed will appear. If you see this message on your device, please ensure it reads ‘Comodo RSA Certification Authority’ for the new trust point, then press connect.  This should only need to be done once.

For newer installations of the eduroam profile, eduroam will not connect at all until a configuration change is made.  If you are having this problem, please open your wireless networks settings, edit the settings for eduroam, press settings for the network authentication method, then make sure ‘Comodo RSA Certification Authority’ is selected in the list. It is also worthwhile unchecking the box for ‘do not prompt user to authorize new servers’.

Eduroam Wireless Netwrok Properties Protected EAP Properties

 

After the installation and go live of a new Identity and Access Management (IdAM) system, known as Sailpoint IIQ, we were made aware of a number of issues around Outlook. Calendars were not displaying and the main Global Address List (GAL) was not displaying information about most users. Outlook Web Access (OWA) was unaffected.

This has come about after a change to a particular field in the main University authentication system that was not highlighted during the extensive testing that was carried out. It has taken considerable effort and time, working with support from Microsoft, to identify the cause and this was compounded by the inconsistent nature of the problem. We have now identified a fix that will be implemented today, 21st April 2016. Unfortunately this may take some time to flow through to Outlook due to the way that it stores and caches information.

We understand that this has been disruptive to many people and apologise for the problem and the length of time that it has taken to identify and implement a resolution. If you have any follow-up concerns or questions then please contact me by email. For general queries please contact the Service Desk on ext 6262 or via the Self-Service Portal

Anton Lawrence

Assistant Director, Applications Development & Support,

Information Technology, University of Reading

 

From 11 April, IT will implement a new system for the creation, management and control of staff user accounts.  The process will be significantly improved:

  • Accounts will be created quicker than before (under one day).
  • Accounts will be automatically created and any changes, such as Line Manager changes, will be applied automatically.
  • Password resets (where passwords have been forgotten or locked out) can now be managed by the user.

The user accounts that will be included in this phase are:

  • Network Access
  • Email
  • Blackboard
  • TOPDesk
  • Trent

IT have prepared an information hub for the project- please click here for further information, or contact Anton Lawrence.

IT

UPDATED:

Services are being brought back up. All services should be available shortly, however some may be operating at reduced efficiency.


 

There has been a further power interruption on campus affecting IT services. We have identified the problem and are restoring services.

The following services have been affected:

  • Staff and Student email
  • Campus Card Services
  • Printing
  • Research services hosted at Earley gate
  • Sports Park systems
  • Timetabling
  • Finance System
  • Library Systems

Check back here for further details.

IT

 

 

 

Due to the planned changes in User Account Management services from the 11th April there will be a freeze on the creation of new Class Accounts and Group Accounts after Wednesday 6th April until the following Tuesday the 12th April.  Please forward any known requirements for either Class or Group Accounts to the IT Service Desk by mid-afternoon on Wednesday 6th April.

Any requests submitted before 12:00 will be honoured and processed.

IT

There was a major power outage on campus this morning, affecting two key server rooms. This resulted in the loss of most of the IT services on campus.

The majority of services were restored by 14:00. Notable exceptions being;

  • Wi-Fi authentication
  • Campus card payment services
  • Trent
  • Sports Park web site
  • Network link to Cedar Farm
  • Some networking in Harry Pitt
  • Lyle building power – affects all servers hosted in this server room

 

Some services are running slowly due to re-synchronisation of the server storage. This should complete over the weekend.

There is a backlog of e-mail (incoming and outgoing) which is being processed.

Please accept our apologies for the disruption this has caused.

 

IT

Tags:

We have received reports of a new spam email being delivered to staff and student University email accounts. This is not an official email and could damage your computer and put your files at risk.

It looks like this:

phishy

This is not sent from our Service Desk nor was it approved by them. Do not click the link in this email.

Always check your emails thoroughly before opening media or links contained within them;

  • Do you recognise the sender?
  • Are you expecting to receive this email?
  • Does it look official?

If in doubt, do not open the email and consult the Service Desk on 0118 378 6262 or extension 6262 and they will be happy to advise you.

IT

There are currently major interruptions to all IT services due to power outages across campus – updates to follow.

Dear Colleagues,

As part of IT’s programme of operational improvements, I am pleased to inform you that from 11 April a new system for the creation, management and control of staff user accounts will be implemented.  This new initiative means that your experience of user account creation will be significantly improved:

  • Accounts will be created quicker than before (under one day).
  • Accounts will be automatically created and any changes, such as Line Manager changes, will be applied automatically.
  • Password resets (where passwords have been forgotten or locked out) can now be managed by the user.

The user accounts that will be included in this phase are:

  • Network Access
  • Email
  • Blackboard
  • TOPDesk
  • Trent

Approvals for new accounts will be carried out by the budget holder (either Head of School or Head of Department). When approved, they will then be sent to the Line Manager, who will make the account details available to the new starter on their start day.

This is the first phase of a significant operational improvement which will see similar improvements for student account creation and also for Malaysia staff and students in later stages of development. In addition, as other systems are upgraded, their account management will be included, with the ultimate goal being that all accounts will be created and changed automatically and immediately.

Please click here to access our information hub on UAM for further information, or contact Anton Lawrence, Assistant IT Director (Applications Development & Support).

Once the new service is operational, routine enquiries or issues should be reported via the IT Service Desk as normal. (ext 6262).

Kind Regards,

IT

We have received reports of a new spam email being delivered to staff and student University email accounts. This is not an official email and could damage your computer and put your files at risk.

It looks like this:

spamemail3

This is not sent from our Service Desk nor was it approved by them. Do not click the link in this email.

Always check your emails thoroughly before opening media or links contained within them;

  • Do you recognise the sender?
  • Are you expecting to receive this email?
  • Does it look official?

If in doubt, do not open the email and consult the Service Desk on 0118 378 6262 or extension 6262 and they will be happy to advise you.

IT

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