As some of you will be departing for the Christmas break before the end of the week I wanted to take this opportunity to say a big “thank you” to all IT Services staff for all your hard work and achievements in 2012. I can hardly believe that a whole year (nearly!) has gone by since I began working here and time has flown by incredibly quickly. Read the rest of this entry »
This week has seen the launch of our brand new collaborative e-newsletter, Digital Digest. Every month, we’ll be bringing you the latest news and comment about all things digital happening around the University. Read the rest of this entry »
IT Services has identified a potential security threat to our captive portal WiFi Network, UoR-Guest. Read the rest of this entry »
Another busy month has gone by and, despite the grey skies and wet weather during November; it’s good to see some light on the horizon as people have begun returning to work in IT Services following recent illnesses. A very warm welcome back to those who have been away. Read the rest of this entry »
As part of the Anti-Spam system at the University of Reading, IT Services subscribe to a two blocklists, that are used to reduce the amount of Spam received. They do this by rejecting email that has come from an email server that has been reported as sending Spam and this significantly reduces the amount of Spam email that we are required to process. Read the rest of this entry »
Since my last blog it feels as though ITS has been caught up in a whirlwind of activity as the new academic year has begun. Read the rest of this entry »
IT Services would like to apologise for the problems with several of our services yesterday which will have caused disruption for staff and students.
Some services were noticeably slow early in the morning but by about 9.30 many key services (staff email, Blackboard, Agresso and collaborative shares) were unusable for many users. Part of the central file server infrastructure used by these services was rebooted and the Exchange mailboxes were moved to another file server which restored most of the services by about 11.30.
Unfortunately, Agresso took longer to restore and was not back until 14.20.
FMD P: drives were also partly affected and this service was rebooted yesterday evening.
ITS is continuing to treat this as a major incident and we are working with the supplier of our central file server on identifying the cause of the problem.
If you are still experiencing problems this morning, please inform ITS Help via x6262 or firstname.lastname@example.org
I was about to write my September blog when someone in ITS reminded me of a promise I had made to act as a guinea pig for a series entitled “A Day in the Life of….” to illustrate the varied nature of our IT Service. Read the rest of this entry »
You may have spotted that I missed my last blog in July. The reason was that I spent the first two weeks of the month in Cornwall enjoying a very relaxing holiday and missing much of the rain which, I was told, had fallen on Reading! Read the rest of this entry »
IT Services have been keenly aware of the feedback we have had from students about the level of wireless coverage in the library and have taken steps to improve this. This feedback has been in the form of Help tickets, national and local survey results and wifi feedback forms and it was clear that there was a serious issue to be resolved. Read the rest of this entry »