This morning we experienced connection issues with our internet reliant services due to a national network outage by our internet service provider, Janet (the internet service provider for many universities across the UK). This resulted in users not being able to connect to CRM, Blackboard and some external webpages.

We have been in close communication with Janet to get as much information on this issue as possible.  Janet have advised us that they have put in a temporary fix that has seen service return to normal.  However, we have been advised that their systems are ‘still at risk’ and therefore there is the possibility that internet service could be affected in the near future.

We will continue to monitor this issue vigilantly and work with Janet to provide a permanent solution as soon as possible.  Check the IT status page or this blog for further updates regarding the matter as and when we receive them.


We are currently experiencing external connection issues with some websites but more importantly users are unable to connect to externally hosted resources such as CRM and Blackboard.  Users are reporting some external websites will fail to load properly or at all and are unable to connect to CRM and blackboard.

These external connection issues we are experiencing are due to our service provider, Janet, having national issues. These are down to a Distributed Denial of Service (DDoS) attack and their engineers are working to resolve this issue as soon as possible.

We will send an update out as soon as we have more information. Please check the IT Status page or back here for further information.



UPDATE: This issue has been resolved by Microsoft and service should be back to normal.


There is a reported issue with the Microsoft Student email login process. University of Reading students logging into Office 365 Email via the web may receive long wait times and the page may not load at all.

This global Microsoft login fault is effecting all institutions across the UK on Office 365. Microsoft are investigating and we currently have an open case with them.

Initial investigations show Outlook client access and mobile device access is not effected when accessing email. Its purely down to the online access provided by Microsoft. We will update when we have more information.

Check the IT status page or this blog for updates as they emerge.


UPDATE: This issue is now resolved and email is working as expected.


We are still experiencing issues with staff email.  After the workaround was put in place yesterday we found that some users were experiencing slow delivery of email.  This slowdown has effected roughly 20% of accounts.

Therefore, staff email (including Outlook Web Access – OWA Mail) is running slowly for some users. This is different to the email issues on Monday where email was not being delivered at all to some users.  We have had a few reports of emails bouncing today but most users will just experience slow delivery.  This issue should resolve itself as the email ques are cleared

IT are currently looking into this as their top priority. Check the IT status page for more information If you have any further questions then please contact the Service Desk on 0118 378 6262 or extension 6262.



The e-mail service was restored to the affected mailboxes at 10.15am this morning

We have been working with suppliers to put in place a work around while we continue to investigate the root cause.

We are continuing to monitor this closely.

Staff email (including Outlook Web Access – OWA Mail) is unavailable for some users.

IT are currently looking into this as their top priority. Check the IT status page for more information If you have any further questions then please contact the Service Desk on 0118 378 6262 or extension 6262.


UPDATE: The Managed Print Service is now back up and running as usual.  

Managed Print Service – slowness and timeouts

IT is aware that some users of the new managed print service have been experiencing inconsistent and slow performance when logging on to the multifunction devices and retrieving print jobs and that the performance was particularly bad this morning.

IT has just increased the system resources allocated to this service and has brought forward a plan to bring additional servers online to improve the operation.

Users should notice significant improvement and consistency in the responsiveness  of the printer/copiers in forthcoming days. Your patience and feedback during these early days of the system rollout across the three campuses has been appreciated.


We have been getting reports of people unknowingly using infected iOS apps on the university network.  We are taking action to the block the malicious traffic within our network, but the apps remain compromised and users are at risk when using any other network.

An effective way to resolve this issue is for people to look at the list of compromised apps and follow the instructions on how to fix them.

If you have any further concerns or queries then please contact the Service Desk on 0118 378 6262.


On the 20th of November we experienced some problems with our telephone system which have now been resolved.

Calls to numbers starting 0118 378 were not getting through.  The switch board was still able to take calls and were able to transfer calls as necessary.

These issues have now been resolved, but for future reference; please contact the switchboard on +44 (0) 118 987 5123 for help and further information.  If you want to check if there is a problem with the phone system online then please refer to the IT status page.



Over the past week there has been an increase in malicious emails being sent to UoR in-boxes.  The malicious emails are disguised as payment notification emails, and have titles such as “Invoice”. The emails are designed to appear similar to emails one may receive at work.  They contain an attachment, normally an Excel Spreadsheet, which infects your computer with a very severe virus that would require your machine to be totally wiped and rebuilt.

To reduce the likelihood of being infected:

  • Remain vigilant when looking at an email.  Do you recognise the sender? Should you be receiving an email around this subject? If no, then you should not open the attachment.
  • If you receive one of these emails then you should delete it. If you have any concerns then you should contact IT on ex 6262 or at it@reading.ac.uk
  • Make sure macros are disabled in Excel. If you need to use macros for a spreadsheet then enable it manually after you know for sure the document you are opening is legitimate.

If you are working with sensitive and confidential documents then you must take extra care when screening emails.  The university has a comprehensive spam filter that blocks hundreds of thousands of spam emails a week but we are still seeing a few cases of these emails coming in.

If you want further information regarding this issue then please contact it@reading.ac.uk




All issues with the phone lines and website have now been resolved.  All functionality is back to normal.  

IT staff are meeting to discuss lessons learned and ways to improve for future incidents.

(Information below is now out of date but will be kept for future reference)


Last night we encountered some infrastructure issues that affected the UoR websites which have now been resolved.  This was isolated to mainly the staff and student portals.  We have now resolved the issue and the websites are back up and running.

A side effect of this infrastructure issue was that email was running slowly.  Now that the issue is resolved email should be back to working normally, however some users may find their in-boxes running slowly as the backlog of email is cleared


A separate external issue has meant that the phone lines in the UoR are not working. External to internal AND internal to external calls are currently not working.  Internal to internal phone calls are still working correctly (using extensions).  The issues is being worked on currently.

Check here and the UoR twitter feed (@UniRdg_ITS) for current updates.



We are aware there may have been some email delivery issues and queued mail on Sunday for which we apologise. This had an impact on a low number of staff mailboxes.

We had some issues with one of the mailbox databases running out of space over the weekend. Our alerting system picked this up and we were able to remedy it on Sunday evening.



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