A new public Wi-Fi service has been launched in many places across the UoR intended for general use by guests around the campus. “The Cloud” service is now available in the following locations:

  • Palmer Building
  • Sports Park
  • Whiteknights Library
  • Cedars Hotel
  • Eat at the Square
  • Meadow Suite
  • Henley Business School (Whiteknights)
  • Henley Business School (Greenlands)
  • ICMA Centre
  • Agriculture
  • Great Hall
  • Eat at London Road
  • Students’ Union
  • URE Museum
  • Cole Museum
  • Museum of English Rural Life
  • The Oracle
  • Campus pubs and shops

Temporary public events such as open days and welcome week will also carry “The Cloud”.


The service is available for free to all people using the campus facilities for up to 180 minutes per 24 hour period, after which users can decide to pay for more internet time.

Please be aware that this service is not intended for use by students or staff; who should continue to use the Eduroam service.  Eduroam is already free for staff and students and provides a more secure way to access the Internet.  If students or staff are using the internet for university work then they should always be using Eduroam.

Some users are reporting that their internet enabled devices are automatically connecting to the cloud rather than Eduroam.  If you experience this issue then please go to your connectivity settings on your device and “forget” the new cloud Wi-Fi service.  This will make sure your device is still using the Eduroam service. You may have to do this each time your device comes into contact with TheCloud. If you have any doubts or want further advice then please contact the IT Service Desk on 0118 378 6262.

We have been working over the break to improve the Wi-Fi service in the Library.  We discovered that there were multiple issues affecting performance, specifically to do with radio interference, and we have resolved the major problems in time for the start of term.  We will be continuing to work hard to get the other minor issues worked out.  As a result of our work, the Wi-Fi experience in the library appears to be much better and more stable, even at peak times (tested with 1k users around).

This means that the internet speed in the Library is almost back up to where it should be.  However, we ask that people using the Library refrain from using their mobile devices as a Wi-Fi hotspot as this was found to be another cause of reduced performance.  We understand that when the Library Wi-Fi was underperforming you may have been inclined to use your mobile device as a hotspot but now that the Library internet speed has increased, we ask that you use the Wi-Fi rather than your own hotspots.  It makes the Wi-Fi experience much better for everyone else in the Library and saves you data and battery life on your devices.

We will be providing regular updates on this issue in the future.  Check back here Monday or on our twitter for a further update on how we are improving the Wi-Fi experience at the University of Reading.

We would like to update you about the issues regarding slow logins. Over the last few months there have been a number of incidents relating to long login times particularly affecting centrally managed classroom and in lecture theatre PCs. These incidents have had a number of different causes, but as a result, IT are implementing a temporary fix to the way that the initial logon happens on lecture room PCs.

The outcome of this is:

  • “My Documents” will no longer redirect to the N drive automatically
  • The Desktop will no longer be personalised and will not contain what was last displayed
  • “My Documents” and the Desktop should not be used as locations to save material to on lecture room PCs
  • The N drive will still be accessible from the PC

In case of problems logging on then you should contact the IT Service Desk on ext 6262. IT would recommend that you store your presentation material in more than one location, such as storing and accessing your documents on a USB stick or as part of the relevant course or module on the Blackboard system.

This work does not affect computer lab machines, PCs in the Library or office machines.

This change is anticipated to be a short term workaround while additional work and developments are worked on to ensure that the problem does not recur and that full functionality can be restored.

We are currently trying to fix an issue with the Whiteknights campus firewalls, which can lead to occasional and very brief losses of connectivity to the Internet for users at Whiteknights and London Road campuses, and when accessing University business systems such as Agresso, RISIS and Trent.  There are some challenging circumstances, so it’s taking us longer than usual to get to the bottom of things.  We are working with our equipment vendor’s advanced technical support and engineering teams with a view to identifying feasible workarounds and a fix for the root cause as quickly as possible.

In order to assist with our diagnostics, and to help us accurately judge the business impact of this issue, it would be helpful if people could contact the IT Service Desk if they are unexpectedly disconnected from any of the University’s business systems during their day to day work. We routinely monitor the University’s Internet connectivity so at the present time do not need to be contacted regarding brief losses of Internet access.

As ever, please feel free to discuss any aspect of this issue with your IT Business Partner if you wish.

We have recently been experiencing problems with slow logins to some PCs on campus. We are working very hard to resolve this issue. Should you find your login is unacceptably slow (over 4 minutes), you should:

Contact the Service Desk immediately on 0118 378 6262, 6262 from an internal phone.
They will be able to provide you with details of a guest login account.
If required, restart the PC (hold the power button if necessary).
Login using the username and password supplied to you.

NOTE: The guest login will not map your N:\ drive automatically. The Service Desk will be able to assist you with this. You will still be able to access Blackboard and the Internet.

AV technicians are also able to assist with this particular problem.

We have seen another increase in phishing emails over the last few weeks and this is having an impact on both staff and support services.

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It has been widely discussed on Mac user forums that there are issues with the Wi-Fi connectivity in the latest version of Mac OS X.  Read the rest of this entry »

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Following the widely publicised discovery of a vulnerability in the UNIX Bash feature, IT has patched all servers where this may have posed a risk. Read the rest of this entry »

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From the 1st October the University of Reading will be providing access to Microsoft Office 365 through Microsoft Student Advantage.

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IT Services have encountered a serious issue with access to Wi-Fi services following a Firewall upgrade yesterday evening.  Read the rest of this entry »

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