We have been getting reports of a new malicious spam email arriving in UoR inboxes. The email looks to be from the IT service desk and tells you that your account has been signed in from an unknown location and asks you to follow a link to remedy this. This email was not sent from the UoR service desk and is attempting to steal your personal information. Do not click any links or open any attachments within this email.

The email looks like this:


The email address appears to be from a ‘reading.ac.uk’ email address but this has been spoofed to appear this way. This is not an email from our service desk and should be deleted immediately.

Always check your emails thoroughly before opening media or links contained within them;

  • Do you recognise the sender?
  • Are you expecting to receive this email?
  • Does it look official?

If in doubt, do not open the email and consult the Service Desk on 0118 378 6262 or extension 6262 and they will be happy to advise you.



It has been brought to our attention that there is a new phishing email scam being directed at students. We remind everyone to stay vigilant when screening your emails and to not open any attachments from emails where you do not recognise the sender.

A full story can be found here with more tips on how to stay safe when sending and receiving email.

If you have any concerns and would like to talk to someone about this issue please contact the service desk on 0118 378 6262 or extension 6262.


We are committed to making IT easier to use and our services more accessible to staff and students. Over the weekend we will be releasing improvements to the look and feel of our self service portal.

The IT Self Service Portal (TOPdesk) is the software we use to organise requests from staff and students (that they have regarding IT). It helps people log a request, follow its status and keep a record of results and feedback. It makes it easier for users to follow their interactions with IT and allows us to track analytics and improve our service.

The new look and feel of the IT Self Service Portal is more intuitive and more user friendly. Users logging requests and reporting incidents via TOPdesk will free up service desk time allowing them to resolve incidents faster. It is also more efficient for users to track their own incidents and requests via TOPdesk rather than contacting the Service Desk directly.

We would like to thank Luke Chapman for his hard work he has put into improving the IT Self Service Portal and ensuring the updates to TOPdesk meet our needs.

You can access the IT self service portal through the IT homepage.



Access to Agresso is currently unavailable due to a temporary system outage. IT are aware and the system is being brought back into service as soon as possible

ETA: 1.5 hours

Further information can be found on the incident’s system status page.

Check back here later for further updates.


On Wednesday 4th May, Information Technology in conjunction with the Business Systems Teams in HR and Finance are launching a new service to provide remote access to services that are currently only available when connected to the University wired network. The new service allows us to do this more securely using a Multi-Factor Authentication (MFA) system.

The new service is currently aimed at P2P approvers and some support staff within HR. A second phase in the later stages of development, will also give access to other services. The service has been extensively tested to ensure that it is easy to use.

The new system uses not just your username and password, but also a request sent to a previously configured smartphone or similar device. This system has been chosen because it is simple to use, but also ensures that we do not only rely on a username and password that can be at risk from email Phishing attacks.

P2P users will be contacted by email to let them know when the service is live and receive information about using it. Documentation and instructions can be found here, on the IT website.

If you have any questions about the service then please contact Anton Lawrence or Godswill Arum. For general support queries please call ext 6262 or use the Self-Service Portal.


We have had to make some changes to the Eduroam security certificate this afternoon in order to maintain service availability. Unfortunately, this can potentially cause some problems with devices running Windows operating systems.

The easiest way to correct any issues is to remove your eduroam profile, visit our Wi-Fi connection page and install a new eduroam profile using the wizard. Access to this page is also available through the UoR-Setup network if you can’t access it through a mobile data network.

The issues can also be corrected manually by following the instructions below.

MacOS and Android devices do not appear to have been affected. iOS devices might be prompted to accept a new certificate.

If you have any difficulties, please contact the IT Service Desk on 0118 378 6262 (6262 internally) or log an incident in the IT Self Service Portal.

Manual Instructions:

For older installations of the eduroam profile, eduroam will not connect automatically the first time after the change. When asked to connect, a message stating the certificate trust has changed will appear. If you see this message on your device, please ensure it reads ‘Comodo RSA Certification Authority’ for the new trust point, then press connect.  This should only need to be done once.

For newer installations of the eduroam profile, eduroam will not connect at all until a configuration change is made.  If you are having this problem, please open your wireless networks settings, edit the settings for eduroam, press settings for the network authentication method, then make sure ‘Comodo RSA Certification Authority’ is selected in the list. It is also worthwhile unchecking the box for ‘do not prompt user to authorize new servers’.

Eduroam Wireless Netwrok Properties Protected EAP Properties


After the installation and go live of a new Identity and Access Management (IdAM) system, known as Sailpoint IIQ, we were made aware of a number of issues around Outlook. Calendars were not displaying and the main Global Address List (GAL) was not displaying information about most users. Outlook Web Access (OWA) was unaffected.

This has come about after a change to a particular field in the main University authentication system that was not highlighted during the extensive testing that was carried out. It has taken considerable effort and time, working with support from Microsoft, to identify the cause and this was compounded by the inconsistent nature of the problem. We have now identified a fix that will be implemented today, 21st April 2016. Unfortunately this may take some time to flow through to Outlook due to the way that it stores and caches information.

We understand that this has been disruptive to many people and apologise for the problem and the length of time that it has taken to identify and implement a resolution. If you have any follow-up concerns or questions then please contact me by email. For general queries please contact the Service Desk on ext 6262 or via the Self-Service Portal

Anton Lawrence

Assistant Director, Applications Development & Support,

Information Technology, University of Reading


From 11 April, IT will implement a new system for the creation, management and control of staff user accounts.  The process will be significantly improved:

  • Accounts will be created quicker than before (under one day).
  • Accounts will be automatically created and any changes, such as Line Manager changes, will be applied automatically.
  • Password resets (where passwords have been forgotten or locked out) can now be managed by the user.

The user accounts that will be included in this phase are:

  • Network Access
  • Email
  • Blackboard
  • TOPDesk
  • Trent

IT have prepared an information hub for the project- please click here for further information, or contact Anton Lawrence.



Services are being brought back up. All services should be available shortly, however some may be operating at reduced efficiency.


There has been a further power interruption on campus affecting IT services. We have identified the problem and are restoring services.

The following services have been affected:

  • Staff and Student email
  • Campus Card Services
  • Printing
  • Research services hosted at Earley gate
  • Sports Park systems
  • Timetabling
  • Finance System
  • Library Systems

Check back here for further details.





Due to the planned changes in User Account Management services from the 11th April there will be a freeze on the creation of new Class Accounts and Group Accounts after Wednesday 6th April until the following Tuesday the 12th April.  Please forward any known requirements for either Class or Group Accounts to the IT Service Desk by mid-afternoon on Wednesday 6th April.

Any requests submitted before 12:00 will be honoured and processed.


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