We have received reports of a new spam email being delivered to staff and student University email accounts. This is not an official email and could damage your computer and put your files at risk.

It looks like this:


This is not sent from our Service Desk nor was it approved by them. Do not click the link in this email.

Always check your emails thoroughly before opening media or links contained within them;

  • Do you recognise the sender?
  • Are you expecting to receive this email?
  • Does it look official?

If in doubt, do not open the email and consult the Service Desk on 0118 378 6262 or extension 6262 and they will be happy to advise you.


UPDATE (09:20 04/03/16) The peak in traffic has now subsided and service should be back to normal.

We are receiving some reports that the RISIS portal is running slowly due to increased traffic.  This is resulting in people not being able to login to the site.

The increase in traffic is possibly related to exam timetables being released to students today.

This is affecting these services:

  • RISIS portal
  • Access to the Student Helpdesk
  • Access to the UPP accommodation system

If you are having problems logging onto the site, please try again later when the traffic will likely be lower.


We are currently experiencing a number of technical issues with the Meteorology web server which is causing disruption to many sites hosted on that server.

We are conscious of the inconvenience this is causing and we are treating it as a priority. A dedicated team is in place to resolve the incident as soon as possible.

IT are working closely with senior management in the department to prioritise affected services to minimise impact.

We apologise for the disruption this is causing.


Dear Colleagues,

As you will be aware there have been regular interruptions to the Agresso service over the last few months. These have been caused by issues within the overall database infrastructure, which is used by Agresso as well as other systems.

Following substantial investment, IT are addressing the issues by upgrades to this infrastructure. This will take between four to six weeks to complete. We will only move Agresso onto this new infrastructure when we are confident it is stable. We are intending this to take place towards the end of May 2016, but the timing is dependent on the success of the infrastructure work.

While this work is taking place we may continue to experience intermittent problems with the Agresso service, but both IT and Finance will endeavour to keep downtime to a minimum.

If you have any questions, please contact IT (it@reading.ac.uk) or the Financial Systems Team (finance-help@reading.ac.uk).

IT and Finance

Dear Colleagues,

We have recently seen an increase in malicious spam emails with attachments containing ‘ransomware’. This is very serious and if you open the attachment it can cause a lot of damage. We have taken measures to stop the download of this malicious software but would encourage you to be extra vigilant.

These emails are typically send from a ‘supplier’ and have an ‘invoice’ attachment but could be anything familiar to your working environment, e.g. HR related etc.  Please check the sender, and if in doubt, either confirm with the sender that the email is genuine or copy & paste the sender’s email address into Google to see if it is listed as spam email.

We would very much appreciate your cooperation in this matter. For more details please contact the IT Service Desk on 0118 378 6262.



This morning a small number of UoR websites were slow to connect to.  Users reported that they could get through to the sites but after a longer wait than usual.  This longer wait would occasionally result in the request timing out and users not getting through to the site.

We have identified and fixed the problem and service is back to normal. We are continuing to monitor the situation and will provide further updates here if there are any.

The effected sites were:

  • Blogs
  • CMS Editor
  • MySQL Database Server
  • Search Facilities
  • Personal Web Pages
  • CMS managed pages at www.reading.ac.uk

Thank you for your patience.  If you want further advice or information please contact the service desk on: 0118 378 6262.




All services are back up, however, they are running slowly due to resynchronisation of the server storage.

If you have any further issues please contact the service desk on 0118 378 6262.



An update on the major IT problems:

Printing, staff and student email services were restored at approximately 11:30.

The following services are also now available:


  • Sports Park systems
  • Wren
  • Agresso
  • Student WebPay

We are still experiencing intermittent problems with the University websites. Some services may run slowly for the remainder of the day.

For more information please contact out service desk on: 0118 378 6262.


IT are currently experiencing a major issue with the virtual infrastructure that has caused widespread disruption to our services.  This started last night and is currently ongoing.  This has been affecting email, websites, printing and other services. Services affected are:

  • Student Email (Authentication)
  • Timetabling
  • Sitecore
  • Sportspark Systems (Booking and turnstiles)
  • Staff Email (intermittent connection)
  • Printing
  • Wren (E&F Ticketing System)
  • Agresso (Finance)
  • Student WebPay (Adelante)

Work on a fix began as soon as the problem was identified and is currently being implemented.

We apologise for the inconvenience this may have caused and will provide further details when we know them.

For more information please contact out service desk on: 0118 378 6262.


We are currently experiencing issues with Microsoft Outlook 2010 due to a security update from Microsoft which was pushed out to a number of PC desktops on campus.  The symptoms of this is Outlook 2010 will either not load or load in Safe Mode.

We have put in place a fix for this issue to prevent it affecting further users.

If you are experiencing this issue, please contact the IT Service Desk on x6262 and they can arrange for Outlook 2013 to be installed on your computer.

As a work around you can still use OWA mail to gain access to your emails via https://www.owamail.reading.ac.uk/owa/



This morning we experienced connection issues with our internet reliant services due to a national network outage by our internet service provider, Janet (the internet service provider for many universities across the UK). This resulted in users not being able to connect to CRM, Blackboard and some external webpages.

We have been in close communication with Janet to get as much information on this issue as possible.  Janet have advised us that they have put in a temporary fix that has seen service return to normal.  However, we have been advised that their systems are ‘still at risk’ and therefore there is the possibility that internet service could be affected in the near future.

We will continue to monitor this issue vigilantly and work with Janet to provide a permanent solution as soon as possible.  Check the IT status page or this blog for further updates regarding the matter as and when we receive them.


We are currently experiencing external connection issues with some websites but more importantly users are unable to connect to externally hosted resources such as CRM and Blackboard.  Users are reporting some external websites will fail to load properly or at all and are unable to connect to CRM and blackboard.

These external connection issues we are experiencing are due to our service provider, Janet, having national issues. These are down to a Distributed Denial of Service (DDoS) attack and their engineers are working to resolve this issue as soon as possible.

We will send an update out as soon as we have more information. Please check the IT Status page or back here for further information.



UPDATE: This issue has been resolved by Microsoft and service should be back to normal.


There is a reported issue with the Microsoft Student email login process. University of Reading students logging into Office 365 Email via the web may receive long wait times and the page may not load at all.

This global Microsoft login fault is effecting all institutions across the UK on Office 365. Microsoft are investigating and we currently have an open case with them.

Initial investigations show Outlook client access and mobile device access is not effected when accessing email. Its purely down to the online access provided by Microsoft. We will update when we have more information.

Check the IT status page or this blog for updates as they emerge.


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