UPDATE: This issue is now resolved and email is working as expected.


 

We are still experiencing issues with staff email.  After the workaround was put in place yesterday we found that some users were experiencing slow delivery of email.  This slowdown has effected roughly 20% of accounts.

Therefore, staff email (including Outlook Web Access – OWA Mail) is running slowly for some users. This is different to the email issues on Monday where email was not being delivered at all to some users.  We have had a few reports of emails bouncing today but most users will just experience slow delivery.  This issue should resolve itself as the email ques are cleared

IT are currently looking into this as their top priority. Check the IT status page for more information If you have any further questions then please contact the Service Desk on 0118 378 6262 or extension 6262.

IT

UPDATE:

The e-mail service was restored to the affected mailboxes at 10.15am this morning

We have been working with suppliers to put in place a work around while we continue to investigate the root cause.

We are continuing to monitor this closely.


Staff email (including Outlook Web Access – OWA Mail) is unavailable for some users.

IT are currently looking into this as their top priority. Check the IT status page for more information If you have any further questions then please contact the Service Desk on 0118 378 6262 or extension 6262.

IT

UPDATE: The Managed Print Service is now back up and running as usual.  

Managed Print Service – slowness and timeouts

IT is aware that some users of the new managed print service have been experiencing inconsistent and slow performance when logging on to the multifunction devices and retrieving print jobs and that the performance was particularly bad this morning.

IT has just increased the system resources allocated to this service and has brought forward a plan to bring additional servers online to improve the operation.

Users should notice significant improvement and consistency in the responsiveness  of the printer/copiers in forthcoming days. Your patience and feedback during these early days of the system rollout across the three campuses has been appreciated.

IT

We have been getting reports of people unknowingly using infected iOS apps on the university network.  We are taking action to the block the malicious traffic within our network, but the apps remain compromised and users are at risk when using any other network.

An effective way to resolve this issue is for people to look at the list of compromised apps and follow the instructions on how to fix them.

If you have any further concerns or queries then please contact the Service Desk on 0118 378 6262.

IT

On the 20th of November we experienced some problems with our telephone system which have now been resolved.

Calls to numbers starting 0118 378 were not getting through.  The switch board was still able to take calls and were able to transfer calls as necessary.

These issues have now been resolved, but for future reference; please contact the switchboard on +44 (0) 118 987 5123 for help and further information.  If you want to check if there is a problem with the phone system online then please refer to the IT status page.

IT

 

Over the past week there has been an increase in malicious emails being sent to UoR in-boxes.  The malicious emails are disguised as payment notification emails, and have titles such as “Invoice”. The emails are designed to appear similar to emails one may receive at work.  They contain an attachment, normally an Excel Spreadsheet, which infects your computer with a very severe virus that would require your machine to be totally wiped and rebuilt.

To reduce the likelihood of being infected:

  • Remain vigilant when looking at an email.  Do you recognise the sender? Should you be receiving an email around this subject? If no, then you should not open the attachment.
  • If you receive one of these emails then you should delete it. If you have any concerns then you should contact IT on ex 6262 or at it@reading.ac.uk
  • Make sure macros are disabled in Excel. If you need to use macros for a spreadsheet then enable it manually after you know for sure the document you are opening is legitimate.

If you are working with sensitive and confidential documents then you must take extra care when screening emails.  The university has a comprehensive spam filter that blocks hundreds of thousands of spam emails a week but we are still seeing a few cases of these emails coming in.

If you want further information regarding this issue then please contact it@reading.ac.uk

 

 

UPDATE:

All issues with the phone lines and website have now been resolved.  All functionality is back to normal.  

IT staff are meeting to discuss lessons learned and ways to improve for future incidents.

(Information below is now out of date but will be kept for future reference)

Website

Last night we encountered some infrastructure issues that affected the UoR websites which have now been resolved.  This was isolated to mainly the staff and student portals.  We have now resolved the issue and the websites are back up and running.

A side effect of this infrastructure issue was that email was running slowly.  Now that the issue is resolved email should be back to working normally, however some users may find their in-boxes running slowly as the backlog of email is cleared

Phones

A separate external issue has meant that the phone lines in the UoR are not working. External to internal AND internal to external calls are currently not working.  Internal to internal phone calls are still working correctly (using extensions).  The issues is being worked on currently.

Check here and the UoR twitter feed (@UniRdg_ITS) for current updates.

 

 

We are aware there may have been some email delivery issues and queued mail on Sunday for which we apologise. This had an impact on a low number of staff mailboxes.

We had some issues with one of the mailbox databases running out of space over the weekend. Our alerting system picked this up and we were able to remedy it on Sunday evening.

IT

 

We are currently having issues with tickets on TOPDesk, where some users are unable to see the tickets they’ve raised. We are working with our supplier to resolve this issue as soon as possible.

IT Team

Dear Colleague,

You many have received an email titled “Workstation safety training & assessment”. This has been sent out in error to all staff, and I apologise for any confusion caused.

The email is associated with a legitimate on-line system that has been purchased by the University and will be rolled out in due course to all staff. However the system is still at the development stage and the email you received is an early draft. I can assure you that it is not spam. However please ignore it for the time being and when the system is officially launched for your department/School, you will receive enrolment instructions from Health & Safety Services.

For those of you who have followed the instructions and completed the on-line training and assessment already, thank you for taking the time, and do please follow the self-help instructions for any issues associated with your workstation.

Again, I am sorry for any inconvenience.

Moira Simpson

Health and Safety Services, Director

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