As part of updating our services to better support remote working, all staff home drives (also known as N: drives) will move to OneDrive for Business.  Our aim is for all staff to have stopped using their home drive and have moved files to OneDrive for Business by 30 April 2021.

 

Note that we are not moving collaborative shares or students home drives at this stage. These will be migrated following successful completion of the staff home drives migration.

 

What do I need to do?

We know that many of you are using OneDrive for Business instead of your home drive. If this is you, you do not need to do anything further as you are already up and running with OneDrive for Business. Please ensure you have everything you need on OneDrive and empty your home drive by deleting any remaining files.

 

If you are still using your home drive, we would ask that you move your data to your OneDrive for Business using the following steps

 

  1. Check you have got OneDrive for Business (Windows 10 users already have it installed, otherwise log in to office.com to access)
  2. From today, start using OneDrive for Business instead of your home drive
  3. Move your existing data from your home drive to OneDrive for Business. The advantage of moving your files yourself is you can choose what to move and when the move happens. Instructions (requires UoR login): Self Service Portal – Home drives (N: drives) move to OneDrive for Business

 

You may find it useful to review your data on your home drive and delete any unwanted, outdated or obsolete data before you move it across.

 

Here to help

We understand this is a disruptive change, and DTS are here to help you with it.

 

If you think you need to keep using your home drive, we need to speak with you to find a workable solution. Examples of this could be:

  • where OneDrive is incompatible or problematic with applications required for university work (such as applications launched through Apps Anywhere, EndNote or Diet Plan).
  • where a local sync is necessary for your applications to work (such as Case Complete)

To start this conversation, please complete the form (requires UoR login) Self Service Portal – Home Drive requirements form

 

If you are uncomfortable moving files to OneDrive for Business and would like help, please raise a ticket with the IT Service Desk (email dts@reading.ac.uk or visit uor.topdesk.net).

 

Important

If you don’t move your data yourself and we haven’t heard from you, DTS will move your data to your OneDrive for Business and delete it from the home drive server. This means your data will no longer be available on your home drive. Where it has been confirmed that someone is on extended leave, on maternity/paternity leave, or long-term sick leave, we will do the same.

 

Any questions, comments or concerns?

If you have any questions about the migration, please email the project team at UoR-HomeDrives-OneDrive@reading.ac.uk

 

To raise a ticket to ask for IT assistance from the IT Service Desk, please either email dts@reading.ac.uk or visit uor.topdesk.net

 

We are also developing a web hub page which will contain further information, FAQs, project progress etc. here: https://www.reading.ac.uk/digital-technology-services/service-catalogue/onedrive

MyID Login changes from 7th January

 

The way you login to MyID (myid.reading.ac.uk) is changing to bring it in line with the way you access other systems, such as Office365.

 

From midday on Thursday 7th January you will be prompted to login to MyID via a Microsoft screen. You should enter your login details in the format:

<username>@reading.ac.uk

(where <username> is your University username) followed by your password where prompted.

 

When accessing MyID from off campus you will also now be prompted for Multi Factor Authentication and for now will also still need to be connected to the VPN.

 

If you have any questions or concerns about this change, please email IT Service Desk.

Please note that we will be carrying out some essential maintenance and security updates on the University’s VPN service on Tuesday 12 January, between 1800-1900.

This essential work will mean that our VPN will be unavailable during this time. Please accept our apologies for any inconvenience this may cause and remember to save any work and log out prior to this change.

After the work has been completed, you will receive notification of an update from Pulse Secure on the next occasion you connect to the VPN.

Many thanks for your patience.

It has been an exceptional year at the University of Reading and whilst there have been many challenges, we are immensely proud of the work our teams have undertaken to ensure teaching, research and work can continue remotely and digitally.

 

 

We will be closing our IT Service Desk in the Library at 17:00 on Monday 21st December, and the IT Service Desk (via email, phone and Portal) will be closed from 18:00 on Monday 21st December. We will reopen our IT Service Desk (via email, phone and Portal) at 08:00 on Monday 4th January, and our IT Service Desk in the Library at 09:00. Please note that only booked appointments can be made for our IT Service Desk in the Library, to book please click here.

  • During the closure period, our queues will not be monitored but you can continue to log any issues or queries via our IT Self Service Portal or by emailing dts@reading.ac.uk. We recommend checking the DTS website and the IT Self Service Portal for any advice during this time.
  • For students, there is lots of information at our DTS Hub and the University’s Student Services blog and Essentials webpages.

 

We would like to take this opportunity to thank you for your ongoing patience this year, we have had an unprecedented number of requests for help and our telephone lines have been incredibly busy. As we relax over the break, we’re excited about the work we hope to undertake in 2021 to improve the experience for our colleagues and community.

AppsAnywhere is now being extended to allow access to applications for non-Windows users.  Applications are being made available to Mac users, and the service will then be widened to support other devices such as Chromebooks.

Around 15 applications are currently open to Mac users, with work continuing to expand this list.

Mac users can see the available applications on the main page within AppsAnywhere.  (If a Windows user would like to see the applications available to Mac users, they should visit appsanywhere.reading.ac.uk, go to the “OS” tab and select OS X.)  Instructions for setting up and using AppsAnywhere on a Mac can be found in the DTS Knowledge Base here.

If you have questions please contact the IT Service Desk on dts@reading.ac.uk or using the IT Self Service Portal.

Each year, Digital Technology Services (DTS) carries out a short survey to make sure they are supporting colleagues with their digital requirements.

Hundreds of colleagues from all areas of the University completed the survey last year, and DTS used the feedback to help shape their work going forward.

In last year’s survey, many asked for a status page that was easy to view with detailed information, which led to the new IT Status Hub. The majority of respondents also asked for a more helpful website that was easier to navigate – this prompted pages like the new Microsoft bookings page. Many academic staff required urgent attention to teaching issues, which prompted DTS to put in place a priority phone line for teaching issues (pressing 1 when you call the Service Desk).

In this year’s short survey, DTS hope to get an idea the other things you would like to see from them, whilst gaining an idea of how they are performing in day-to-day support tasks.

With the move to working from home, this year’s survey is especially important. Many of us have adapted to new ways or working, which in a lot of cases requires a greater amount of digital technology and services. This is a great opportunity to have your voice heard when it comes to the new style of working and the ways DTS can support you in it.

The DTS IT Survey: 2020 is open to all colleagues and will run until the end of November. We look forward to your responses and sharing the findings in the future.

 

With the very different start to this academic year and the normal high volumes of the beginning of term, we are receiving a exceptional number of telephone calls and tickets to the IT Service Desk. With our University community working, researching, studying and teaching online, or on-campus with colleagues online, there has been a huge increase in requests for help and new solutions from all DTS teams.

This means that whilst we’re working hard to respond, and resolve these, we are not able to respond as quickly as we’d like and you may experience a delay with your call reaching the team, or your ticket being picked up.

We’re extremely grateful for your patience during this very busy period.

Recording rooms have been set up to provide teaching staff with the opportunity to book a room to record personal capture videos onsite, using specialist AV equipment, and without any of the interruptions you may have at home.

 

 

Each recording room has a PC to record the display on your desktop such as web pages, PowerPoint, MS Whiteboard, other software applications, along with audio recording. All recording rooms have a document camera installed, which can provide a live full HD feed for the capture of handwritten/drawn content, printed media and 3D objects. We are also rolling out whiteboard capture cameras to suitable rooms throughout the Autumn Term.

Available rooms are:

  • Recording room: Edith Morley 189 and 288; Archaeology 113 (book room 13 on CMISGo); and London Road L19 room G25
  • Recording room with interactive monitor and webcam: Edith Morley 188, 287and 257; Blandford Lodge Repton G1
  • Recording room as above with whiteboard capture camera: Edith Morley 176

 

How do I book a recording room?

Bookings should be made as normal through CMISGo or by emailing rooms@reading.ac.uk. Note that the maximum number of attendees has been set at 1. We are using rooms that are not suitable for teaching under COVID-19 restrictions.

You can book an AV expert to show you how to use the equipment, and you will have access to onsite support during your session (through the IT Service Desk).

For full information please visit the Recording Rooms page on the DTS website.

We have recently worked hard with other members of the University community to deliver the UoR REDCap (Research Electronic Data Capture) solution.

 

 

From the University’s Staff Portal:

“The University has launched a new service for the collection and management of data in participant-based research. UoR REDCap (Research Electronic Data Capture) is a secure web-based application for building and managing databases and surveys. It is freely available to colleagues, students, and external users involved in collaborative projects.

REDCap features include support for longitudinal data collection, an e-consent framework, a mobile app for offline data capture, and an API to connect to other applications. There are data validation, reporting and quality control functions, and data can be exported to common analysis formats. While REDCap is designed for participant-based research, it can support a variety of uses, such as managing operational workflows, maintaining participant recruitment databases, conducting animal studies and sample banking.

The software was developed by Vanderbilt University in the United States and is used by over 4,500 institutions worldwide. An initial request from academics in the School of Psychology and Clinical Language Sciences led to RETF funding for a 2019 pilot project, sponsored by Professor Adrian Williams (Research Dean for Agriculture, Food and Health). The live service was launched this summer.

Professor Williams commented: ‘REDCap meets a longstanding need for a secure platform in which the University can manage its participant-related research activities and information. I am confident that it will be very well-used by our researchers and students. The project to pilot and then implement REDCap has been a successful collaboration between academics, DTS and other professional services, and I am grateful to everyone involved for their hard work in delivering the new service.’

Visit the UoR REDCap web page to find out more and request a user account.

Register for REDCap demo event

If you’d like to find out more, you can take part in an introductory demo at 14.00-15.00 on Wednesday 11 November. The session will take place online and will be led by Robert Darby, Research Data Manager and REDCap service manager. Please use this online form to book your place.”

The new academic term started this week and we would like to remind colleagues of the high volumes of queries and issues being received by the IT Service Desk, and our other DTS colleagues, due to a large number of the University community continuing to work remotely or online.

Welcome Week was a huge success, it was great to see staff back on campus and lots of new students engaging with DTS services. Due to these increases in interest in our services we are now seeing even higher volume of calls and emails.

In order to help with the volume of calls and emails, we would like to remind you that the quickest and easiest way to log a ticket is via our IT Self Service Portal. You can use the Portal to log tickets, check on the progress of your outstanding ones and to refer to our FAQs and helpful knowledgebase articles. Please do have a check here for a solution before contacting the team.

We recommend only using our telephone lines for urgent issues, there are a number of staff and students currently trying to reach DTS for support. Our telephone lines have a maximum wait time of 45 minutes, and so if your issue is not urgent, please consider leaving these free for those whose issue is. To assist students and staff in teaching and learning environments, we have a new option to Press 1 for urgent T&L issues. You will be connected with a member of DTS who will log your query and escalate this as urgent for you. We hope that this will reduce the disruption to students and staff in classroom environments, whether on campus or remotely. If you press 1 and your call is not related to teaching and learning, or urgent, you will be asked to re-join the queue or to log a ticket via the Portal.

With the return of students and some of our colleagues to campus, our IT Service Desk Counter in the Library has reopened. The Library is operating a bookable system for Study Spaces, and you will need to book a slot for your IT Support too. To do so, there is a ‘Book Now’ link on the DTS website (at the bottom of the webpage) and you will be asked to submit a few details. Please note that you will not be able to visit the IT Service Desk Counter without a booking confirmation. You can access the form directly through this link.

Recording rooms are also now available to book for staff, providing an on campus place to record teaching content, without the distractions of the home. For further information please visit the DTS page on Recording Rooms.

« Older entries § Newer entries »