Most IT services were disrupted today between 11:30 and 12:00 but are now coming back online.

The services affected are still considered ‘at risk’ and therefore will be running slower than usual while they come back up.

Normal service should resume shortly.


Some of our services were disrupted last night between the hours of 9 pm and 12 am. The disruption was due to faulty equipment and the problem was promptly identified and fixed.

Thank you to the IT staff involved with fixing the problem at such a late hour.



The new version of macOS 10.12 “Sierra”, released today, introduces changes that impact many non-United States regions and locales. These changes are not currently compatible with any version of MATLAB. We recommend that you learn more on and do not upgrade to macOS 10.12 at this time if you are impacted.

Please contact MathWorks Support with any questions.


Dear staff and students,

IT has updated the information on software provided for staff and students and put this into one place. The Software Store – Here you will find details of all of our site licensed software as well as links to other commercial offerings, such as Microsoft Office 365. Most of these packages can be used for free by staff and students for academic purposes. Please see the store for further details.

Coming soon – these applications and more, on App-J, our Application Jukebox.

If you have any further questions, please contact the IT Service Desk, either via the Self Service Portal (, email (, or phone (6262).



We have been getting reports of phishing calls coming into staff extensions from people claiming falsely to be from ‘Microsoft IT Support’. The person may ask to remotely access your computer to fix a problem. These calls are not genuine and should be ended straight away. If you are unsure about a call coming to you; hang-up and call our service desk directly on 0118 378 6262 or extension 6262.


We have been getting reports of a new malicious spam email arriving in UoR inboxes. The email looks to be from the IT service desk and tells you that your account has been signed in from an unknown location and asks you to follow a link to remedy this. This email was not sent from the UoR service desk and is attempting to steal your personal information. Do not click any links or open any attachments within this email.

The email looks like this:


The email address appears to be from a ‘’ email address but this has been spoofed to appear this way. This is not an email from our service desk and should be deleted immediately.

Always check your emails thoroughly before opening media or links contained within them;

  • Do you recognise the sender?
  • Are you expecting to receive this email?
  • Does it look official?

If in doubt, do not open the email and consult the Service Desk on 0118 378 6262 or extension 6262 and they will be happy to advise you.



It has been brought to our attention that there is a new phishing email scam being directed at students. We remind everyone to stay vigilant when screening your emails and to not open any attachments from emails where you do not recognise the sender.

A full story can be found here with more tips on how to stay safe when sending and receiving email.

If you have any concerns and would like to talk to someone about this issue please contact the service desk on 0118 378 6262 or extension 6262.


We are committed to making IT easier to use and our services more accessible to staff and students. Over the weekend we will be releasing improvements to the look and feel of our self service portal.

The IT Self Service Portal (TOPdesk) is the software we use to organise requests from staff and students (that they have regarding IT). It helps people log a request, follow its status and keep a record of results and feedback. It makes it easier for users to follow their interactions with IT and allows us to track analytics and improve our service.

The new look and feel of the IT Self Service Portal is more intuitive and more user friendly. Users logging requests and reporting incidents via TOPdesk will free up service desk time allowing them to resolve incidents faster. It is also more efficient for users to track their own incidents and requests via TOPdesk rather than contacting the Service Desk directly.

We would like to thank Luke Chapman for his hard work he has put into improving the IT Self Service Portal and ensuring the updates to TOPdesk meet our needs.

You can access the IT self service portal through the IT homepage.



Access to Agresso is currently unavailable due to a temporary system outage. IT are aware and the system is being brought back into service as soon as possible

ETA: 1.5 hours

Further information can be found on the incident’s system status page.

Check back here later for further updates.


On Wednesday 4th May, Information Technology in conjunction with the Business Systems Teams in HR and Finance are launching a new service to provide remote access to services that are currently only available when connected to the University wired network. The new service allows us to do this more securely using a Multi-Factor Authentication (MFA) system.

The new service is currently aimed at P2P approvers and some support staff within HR. A second phase in the later stages of development, will also give access to other services. The service has been extensively tested to ensure that it is easy to use.

The new system uses not just your username and password, but also a request sent to a previously configured smartphone or similar device. This system has been chosen because it is simple to use, but also ensures that we do not only rely on a username and password that can be at risk from email Phishing attacks.

P2P users will be contacted by email to let them know when the service is live and receive information about using it. Documentation and instructions can be found here, on the IT website.

If you have any questions about the service then please contact Anton Lawrence or Godswill Arum. For general support queries please call ext 6262 or use the Self-Service Portal.


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