We have seen another increase in phishing emails over the last few weeks and this is having an impact on both staff and support services.
It has been widely discussed on Mac user forums that there are issues with the Wi-Fi connectivity in the latest version of Mac OS X. Read the rest of this entry »
Following the widely publicised discovery of a vulnerability in the UNIX Bash feature, IT has patched all servers where this may have posed a risk. Read the rest of this entry »
From the 1st October the University of Reading will be providing access to Microsoft Office 365 through Microsoft Student Advantage.
IT Services have encountered a serious issue with access to Wi-Fi services following a Firewall upgrade yesterday evening. Read the rest of this entry »
By now you should be aware that some major changes are being introduced to IT support arrangements within the University. These changes form part of the Efficiency and Effectiveness Programme which is introducing new ways of working for us all.
This briefing information is intended for all staff and their managers. It summarises how these changes will affect you, and includes a quick guide on how to contact IT staff if you need help or assistance.
Please bring this to the attention of all who are likely to need IT support within your School or Department. Read the rest of this entry »
As part of the Enabling Technology work, the provision of IT support across the University is being merged to create a new central IT function providing support across a range of systems and services to all parts of the University. Read the rest of this entry »
On 22 April, IT Services will start using a new Service Management Tool, supplied by TOPdesk. This system is a Software as a Service offering and is accessed via your browser from anywhere, making a real change to how staff and students can access services supplied and supported by IT Services. Read the rest of this entry »
There has been widespread media coverage of the Heartbleed OpenSSL IT security vulnerability this week. Read the rest of this entry »
A centrally-funded project has been approved which will improve and update the data network infrastructure at the Greenlands site, and within a number of buildings on the main Whiteknights campus. Read the rest of this entry »