Developments

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IT Services have started a trial of a new system to enhance our support services.  We are using of a remote assistance appliance supplied by Bomgar and would encourage all staff and students to take up this option when offered. Read the rest of this entry »

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Today, our Data Networks team updated the connection to the University’s Cedar Farm. Read the rest of this entry »

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This month’s blog concentrates on a particular topic which formed the main focus of our last IT Community of Practice meeting. I’d like to thank all those who contributed their ideas and suggestions on this, many of which are reflected in the summary which follows.  Read the rest of this entry »

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You may be aware that IT Services has been involved in an identity management project, known as ‘ID Manage’, ‘ILM’ or ‘IDM’, to increase automation and make efficiency, accuracy consistency and speed improvements in the following: Read the rest of this entry »

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Another busy month for IT Services as several major strands of work began and others were successfully completed.

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We are delighted to bring you the second issue of Digital Digest, our collaborative newsletter on all things digital happening around the University. Read the rest of this entry »

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In response to customer comments, IT Services have amended the firewall ruleset for Eduroam at all University of Reading campuses. Read the rest of this entry »

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ITS have received a number of queries regarding Microsoft Office 2013 and Office 365.

Neither of these versions of Office are compatible with operating systems as old as Windows XP or Windows Vista.

As a staff member or student, you can obtain a Windows 8 upgrade via www.theultimatesteal.co.uk but we recommend that you check the system requirements and specifications carefully.

IT Services do not recommend installing either of these versions of Office software on University owned devices at this time as we are still investigating core systems compatibility.

As soon as we have more information regarding this, we will update this article

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As some of you will be departing for the Christmas break before the end of the week I wanted to take this opportunity to say a big “thank you” to all IT Services staff for all your hard work and achievements in 2012. I can hardly believe that a whole year (nearly!) has gone by since I began working here and time has flown by incredibly quickly. Read the rest of this entry »

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This week has seen the launch of our brand new collaborative e-newsletter, Digital Digest. Every month, we’ll be bringing you the latest news and comment about all things digital happening around the University. Read the rest of this entry »

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