You are currently browsing articles tagged Incidents.
There was a major power outage on campus this morning, affecting two key server rooms. This resulted in the loss of most of the IT services on campus.
The majority of services were restored by 14:00. Notable exceptions being;
- Wi-Fi authentication
- Campus card payment services
- Sports Park web site
- Network link to Cedar Farm
- Some networking in Harry Pitt
- Lyle building power – affects all servers hosted in this server room
Some services are running slowly due to re-synchronisation of the server storage. This should complete over the weekend.
There is a backlog of e-mail (incoming and outgoing) which is being processed.
Please accept our apologies for the disruption this has caused.
We have seen another increase in phishing emails over the last few weeks and this is having an impact on both staff and support services.
Read the rest of this entry »
Tags: Anti Virus, Help, Incidents, Software, Spam, Staff
It has been widely discussed on Mac user forums that there are issues with the Wi-Fi connectivity in the latest version of Mac OS X. Read the rest of this entry »
Tags: Incidents, Mac OSx, Services, Software, Staff, Students
Following the widely publicised discovery of a vulnerability in the UNIX Bash feature, IT has patched all servers where this may have posed a risk. Read the rest of this entry »
Tags: Incidents, Mac OSx, Security, Software, Staff, Students
IT Services have encountered a serious issue with access to Wi-Fi services following a Firewall upgrade yesterday evening. Read the rest of this entry »
Tags: Incidents, Services, Staff, Students, Wi-Fi
On 22 April, IT Services will start using a new Service Management Tool, supplied by TOPdesk. This system is a Software as a Service offering and is accessed via your browser from anywhere, making a real change to how staff and students can access services supplied and supported by IT Services. Read the rest of this entry »
Tags: Developments, Help, Incidents, Services, Software, Staff, Students
There has been widespread media coverage of the Heartbleed OpenSSL IT security vulnerability this week. Read the rest of this entry »
Tags: Incidents, Security, Services, Software, Staff
We have had a mail sent to University staff this morning which is another scam. Read the rest of this entry »
Tags: Email, Help, Incidents, IT Supporters, Spam, Staff, Students
We have had a mail sent to University staff this morning which is another scam.
Do not click on the links in the email. We have taken steps to block the site and to mitigate the risks associated.
Tags: Anti Virus, Email, Incidents, Services, Software, Spam, Staff
Early in October, the multimedia giant Adobe admitted to having suffered a data breach of significant proportions, with initial estimates from Adobe numbering it at 2.9 million compromised accounts. Just how significant is now becoming clearer as the count of those compromised is still increasing. Read the rest of this entry »
Tags: Incidents, Licensing, Security, Software, Staff, Students