Incidents

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On 22 April, IT Services will start using a new Service Management Tool, supplied by TOPdesk. This system is a Software as a Service offering and is accessed via your browser from anywhere, making a real change to how staff and students can access services supplied and supported by IT Services.

To access the system, please go to the IT Services Home page  and then click on the button as shown below:

How_to_Access_the_SSD

When once logged in, you can report an incident (fault) or request services by clicking on the links as shown below:

How_to_use_SSD

The service is intuitive and easy to use to submit either requests or incidents to the Service Desk or appropriate teams.

There is more in-depth guidance available in the Self Service Portal on how to use the system.

We are initially using TOPdesk to provide Incident, Request and Change Management, but intend to expand the usage to cover such details as IT asset management and so on.

 

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There has been widespread media coverage of the Heartbleed OpenSSL IT security vulnerability this week. Read the rest of this entry »

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We have had a mail sent to University staff this morning which is another scam. Read the rest of this entry »

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We have had a mail sent to University staff this morning which is another scam.

Do not click on the links in the email. We have taken steps to block the site and to mitigate the risks associated.

Bleasdale

 

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Early in October, the multimedia giant Adobe admitted to having suffered a data breach of significant proportions, with initial estimates from Adobe numbering it at 2.9 million compromised accounts. Just how significant is now becoming clearer as the count of those compromised is still increasing. Read the rest of this entry »

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Please note that the email that you may have received this morning is spam. Please do not click on any links in the mail. An image of the email is attached below.  Read the rest of this entry »

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AppGrad is not approved for use with University of Reading IT Systems and should not be used. It is not associated with the University of Reading. Read the rest of this entry »

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A few days ago somebody “responsibly” published proof-of-concept code for vulnerabilities in Java and as a result there are now exploits starting to appear in drive-by-download exploit kits. Read the rest of this entry »

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We have had a recent upsurge in University of Reading specific phishing scams. This time, they are tailored particularly to mimic our mail systems. Read the rest of this entry »

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Just to give you all a quick update with regards to Clearing today. We are aware that there are reports of a number of internal telephone calls dropping out as well as issues with making external calls. Read the rest of this entry »

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