Despite the unseasonably cold weather there has been plenty of good news to warm hearts and minds within IT Services this month! Read the rest of this entry »
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IT Services have started a trial of a new system to enhance our support services. We are using of a remote assistance appliance supplied by Bomgar and would encourage all staff and students to take up this option when offered. Read the rest of this entry »
Tags: Developments, Help, Incidents, Services, Staff
We have had a series of issues over the last 24 hours and this is to explain some of the problems. Read the rest of this entry »
Tags: Incidents, IT Supporters, News, Services, Software
IT Services will not support Windows XP beyond Microsoft’s withdrawal of security update support after 8 April 2014. This also applies to Office 2003. Read the rest of this entry »
Tags: IT Supporters, Microsoft, Security, Services, Software, Staff, Windows
Today, our Data Networks team updated the connection to the University’s Cedar Farm. Read the rest of this entry »
Tags: Developments, Services, Staff
This month’s blog concentrates on a particular topic which formed the main focus of our last IT Community of Practice meeting. I’d like to thank all those who contributed their ideas and suggestions on this, many of which are reflected in the summary which follows. Read the rest of this entry »
Tags: Developments, Director, IT Supporters, Services, Staff
You may be aware that IT Services has been involved in an identity management project, known as ‘ID Manage’, ‘ILM’ or ‘IDM’, to increase automation and make efficiency, accuracy consistency and speed improvements in the following: Read the rest of this entry »
Tags: Developments, IT Supporters, Services, Software, Staff
We have had another phishing attack, which purports to come from IT Services. The email contains text as follows: Read the rest of this entry »
Another busy month for IT Services as several major strands of work began and others were successfully completed.
Tags: Developments, Director, News, Services, Staff
We believe the recent iOS 6.1 update has been causing problems with our Microsoft Exchange email service. This appears to be caused by an issue with the way that Apple devices such as iPhones and iPads handle meeting requests.
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