Problems with accessing E-resources- Resolved

We’ve have just received word from IT that the situation has now been resolved and access to e-resources has been restored. You may need to clear your cache before you attempt to access resources again. The link to instructions are hereOpen laptop

Thank you so much for your patience while we worked on a solution.

Apologies for the inconvenience this may have caused you.

Lindsay Warwick, E-resources Team

 

Problems accessing resources

We are currently experiencing problems with resources that we link to via DOI. A DOI (Digital Object Identifier) is a unique alphanumeric string that is used to identify content and provide a persistent link to its location on the internet. An example of a resource that links via DOI is this, http://idpproxy.reading.ac.uk/login?url=https://doi.org/10.1017/9781316338773.

Open laptop

Unfortunately one of our authentication methods is currently interfering with such linking and preventing users from accessing content. If you find a link with this problem it will take you to a webpage with a ‘Bad Gateway’ error message. This is affecting resources that are using our Proxy that link via DOI, and as such may appear in Talis, Enterprise or Summon. We are aware of the urgency of this problem and are working with the company that manages this authentication system to resolve the situation. In the meantime we have changed links in Talis and Summon so that they no longer authenticate with the proxy, these changes may take up to 48 hours to complete. Once on a platform you may need to login to a resource via the institutional sign in.

If you come across such an error message you can still access the resource by using our A-Z databases list to search for the platform the eBook or article is on, and then search the database using the title or author to find the resource.

I apologise for the inconvenience caused.

Lindsay Warwick, E-resources Team

Resolved – problems with Lexis

The problems we were experiencing accessing international content and news content on Lexis Library have now been resolved.  Open laptop

You can now access these two platforms by using the links below.

For International content these are the new on campus and off campus links.

For News content these are the new on campus and off campus links.

We will be updating the Library website with the new links shortly. In the meantime please use the above links for access to Lexis’ international and news platforms. To access all other areas of the Lexis platform please use the links found on the A-Z database.

If you are still having any problems with access, please contact us at eresourceshelp@reading.ac.uk or submit an e-resources problem report form.

Thank you for your patience during this time.

Lindsay Warwick- E-resources Team