Library Click & Collect service

Refurbished Library building with extensive glass front and silvered cladding, behind young, llight green trees

You will soon be able to borrow print books from the Library building with our new ‘Click & Collect’ service.

Your Library team is excited to announce that from Monday 13 July Library members will be able to borrow some print books via a new ‘Click & Collect’ style service.

We’ve rearranged things so you’ll be able to place holds via Enterprise (the Library catalogue) on items that are ‘on the shelf’, just like you do with items on loan. We’ll fetch requested books from the shelves each day and you’ll get an email from us when your items are ready for you to collect.

You’ll be able to place holds from Thursday 9 July and the Library will be open for collections only 11:00 – 14:00 Monday to Friday from 13 July. We’ll keep your items available for up to five days as usual.

We’ve worked hard to put procedures in place that will keep you and our staff safe whilst participating with this service. When you arrive at the Library you’ll find a queuing system in place providing a one-way contactless route in and out of the building, and signs showing you where to stand to maintain your social distance from others. You’ll be able to engage with staff at a collection point in the foyer, one at a time. We’ll ask you to put your Campus Card down and then step back so we can step forward to read your name and card number. Once we’ve issued your books to you we’ll put them down and step back so you can come forward to collect your books and card. We’ll wipe the collection point in between each person. We’ll also be wearing gloves when we handle your books.

This service is take-away only and the Library building remains closed for general use. For full details of all aspects of this service visit our Click & Collect FAQs webpage.

Sue Egleton, Associate Director (Systems & User Services)

COVID-19 update: Your Library this summer

Silvery-gold clad University of Reading Library buildings in distance, surrounded by green trees, green grass in foregroundLibrary services online

All of our existing support and electronic resources will continue to be available and delivered to you online over the summer. This means that you can still:

Loans and returns

We will renew all books for the entire summer vacation so do not worry as you will not have anything overdue or running up fines! All items will be due on 30 September 2020. If you have already returned items via our Book Drop (right of Library entrance) be assured they will be removed from your Library account as soon as we are able to get back in the building to process them.

We are investigating whether we can accept postal returns of books over the summer and will provide more information if we are able to do so.

Coming soon: Click & Collect service for print books. For those of you writing dissertations, we understand accessing materials is very important. We will provide a click and collect service for you to request items from 9 July and collect them from 13 July 2020. In the meantime you can still ask your Academic Liaison Librarians whether they can source an alternative option for you.

Further information

Any updates on access to the books or changes to any services will be publicised on our website and Library blog so keep an eye out for news.

Stuart Hunt, Director

COVID-19 update: Library services move fully online

Silvery-gold clad University of Reading Library buildings in distance, surrounded by green trees, green grass in foregroundIn line with the University’s move to online teaching, the University Library moved services fully online with effect from Monday 23 March 2020.  Please be assured that we will continue to provide you with our services.  We will ensure that all online resources and additional online help are available to you during the current, unprecedented public health situation.

Using Library online services

A significant proportion of our resources are already available online. There will be no change to this service and everything that you previously used will continue to be available. A simple way to find existing and new resources in your subject is to check our online subject guides: the new COVID-19 tab lists extra resources provided to UoR during the lockdown period.

Online resources

Undergraduate and post-graduate taught course students: you can still access UoR online reading lists directly and via Blackboard. Many of the items on your reading lists are accessible online, with some lists fully available online.

For your research, you can still access e-resources through the Library website, to find our extensive collection of e-books, e-journals and databases. The following tools will help you:

Online Library help and assistance

All Library staff are still available to help and assist with your studies and research.

Library materials currently on loan

Whilst the Library building remains closed the printed book collection will not be available.  If you currently have books on loan that are due back do not worry!  We will automatically renew them for you so that you do not get fined.  And if you incur any fines during this period of online working you will not be charged.  Books that you currently have on loan will not be recalled and you will not be expected to return them whilst the building is closed.  If you want to place a reservation (hold) on a book you can continue to do so and we will seek to satisfy your request.  For loan and general enquiries, please email library@reading.ac.uk

Interlibrary loans

You can still request Inter-Llibrary Loans in the usual manner, completing the online request form.  If you currently have Inter-Library Loans (books) from another library do not worry, we will arrange for the return date to be extended for you.  For Inter-Library Loan enquiries, please email ill@reading.ac.uk.

Other enquiries

If you have any other enquiries or require any additional support, please email library@reading.ac.uk.

Look out for further Library service updates on the Library websiteUniversity Library News blog, Twitter and Facebook.

Stuart Hunt, Director

Borrowing and opening hours over Easter

With the Easter vacation approaching, make sure you know our upcoming opening hours and borrowing policies for the break!

Opening hours

Our opening hours will be changing over the Easter Vacation period.

Between Monday 1 and Friday 5 April the Library Building will be open from 09:00-17:00.

Between Monday 1 and Friday 5 April the Library@URS Building will be open from 08:30-19:00.

Between Saturday 6 and Tuesday 16 April we will revert to normal term-time opening hours. 

Both Library buildings will be closed for the University Easter Closure between Wednesday 17 and Monday 22 April.

Please see our opening hours webpage for more information.

Borrowing

To help with all that revision over the break, it will be ‘business as usual’ with loan periods remaining the same in vacation as all term. However, no items will be due for return between Wednesday 17 and Monday 22 April; during the University closure period.

Please keep up to date with your Library account as due dates could change as items are recalled.

More information

Please visit our website for more information. 

Matthew Pearson, Library User Services.

Keep borrowing over the Christmas holidays!

University Library in snow with fir tree in foreground

The end of the Autumn term is rapidly approaching! Have you checked what our opening hours are over the Christmas vacation? Or do you know when your items have to be returned by over the University closure period?

Opening hours

Autumn term will end on Friday 14 December as the Christmas vacation begins the following day, Saturday 15 December. This means that the opening hours of both University Library buildings will change.

Please note that both Library buildings will be open on the weekends of 15/16 December, 22/23 December and 5/6 January but as self-service only.

The Library buildings will also be closed over the University Christmas closure between Monday 24 December and Tuesday 1 January.

Please see our opening hours page on our website for more information.

Borrowing

With textbooks in increasingly high demand even after the end of term, we’ve made sure our policy ensures fair access to all. It will be ‘business as usual’ with all loan periods remaining the same in vacation as all term. This means that items will not be issued to cover the whole Christmas vacation.

Just keep renewing your loans unless or until someone else recalls them … so keep checking your University account! You can even return loans by post if you prefer. If your account is blocked please contact the Library and we will discuss the situation with you.

This means you can place holds on books on loan in vacations. The threat of fines on non-returned books should help Library users return them for you!

What about Christmas holidays and Uni Closure?

We know the short Christmas break also spans public holidays and the Christmas University Closure period, so we’ve made special allowances. Any journals, 7-day loans or Course Collection items borrowed from Friday 14 December until the Christmas University Closure will be due back on Wednesday 2 January (by 11:00 for Course Collection items).  No items will be due back between Friday 21 December and Monday 1 January.

Happy holidays!

Matthew Pearson, Library User Services

Library building areas reopen after refurbishment

Parts of the Ground and 1st Floors of the University Library building have reopened as our refurbishment progresses!

New Library Café

The ground floor has a brand new Library Café, which offers hot drinks made by a barista and a ‘grab and go’ menu – including sandwiches, fresh soup and toasties. Two Freestyle machines offer water and a range of soft drinks.

If you would like to sit in the café, there are a range of seating options – including comfortable cushioned benches with plug sockets for phone and laptop charging. You will be able to order from a broader range of food and drink options.

A limited menu of coffee, pre-packed sandwiches and snacks is available this week (Welcome Week) and the cafe will be open from 9.30 am to 4.30 pm. From Monday 1 October, the café will stay open later and close at 9.30 pm with the fuller menu available.

Some Library study areas

The Library’s ground floor offers other study seating options, while the first floor offers a range of group study seating options.

Students are welcome to use these study spaces (no food in these areas please!), but please bear in mind that Library refurbishment continues on these and other floors until autumn 2019 and it will sometimes be noisy or disruptive. Therefore, study space and services remain in Library@URS for the whole of the academic year 2018/2019. Library@URS provides a quieter environment for study while still being close enough to borrow and use the Library’s printed materials. Students may also use the variety of alternative study space around the University.

Further information

To keep up to date with the latest study space and Library refurbishment news, please visit the Library refurbishment webpage and this Library blog.

Rachel Redrup, Marketing Co-ordinator
and University Communications

Summer Vacation Loans

Summer Vacation Loans

From Thursday 31 May the standard loan period for undergraduate and taught postgraduate students is extended until Tuesday 2 October or until the end of your course, whichever is earlier. Standard loan periods for other Library borrowers remain unchanged.

All other loan periods and fines for late return remain the same! So please take care when borrowing 7-day loans, Course Collection items and journals. Make sure you check your University account regularly for due dates.

Remember

  • Standard loans – yours all summer if you are an undergraduate or Masters student!
  • 7-day loans – remain the same so keep renewing! If an item cannot be renewed or is recalled, be prepared to post it back to us.
  • Course Collection items and journals – remain the same so keep checking your account!
  • Fines – pay online via the Campus Card Portal or call us.

Summer Vacation Opening Hours

From Saturday 9 June until Sunday 23 September, the Library Building and URS Building will be operating summer vacation opening hours. But wherever you are this summer, there are still a number of Library services and resources available for you. Check out our tips for searching and accessing a wide variety of e-resources from off-campus. You may even be able to study at and borrow from a university library nearer to you by registering with the SCONUL Access Scheme.

 

Holly Thomas, Library User Services

 

Help make the most of Library@URS space

Students studying in the URS Building

Group study space in the URS Building

Looking for a space when URS is busy? Help us to help you make the most of our study space.

Weekend and vacation study space

Students can access extra study space in the URS building over the weekend and during vacation time. Rooms 2s14, 2s21, 2s25, 2s26 and 2s27 will be open for use from 18:00 on Fridays until 08:00 on Mondays during term time, as well as all throughout the vacation. The rooms are closed during term time weekdays as the Large Lecture Theatre is in use in the URS Building.

The Library has also made arrangements to open the Chancellor’s Building to provide more space on Saturdays and Sundays between 10:00 and 18:00 if the URS Building reaches capacity. Users are requested to talk to Library staff at the URS Ground Floor Information Desk if they are having difficulty in finding a space.

Library's 'Looking for study space?' card in red and greyAnti-desk hogging service!

Please help us share study space in the URS building fairly. While it’s fine to pop over to the Library building for a book and return to your desk within a short time, we think it unfair for students to reserve desks with their belongings for long periods when other students want to use that space.

If you find unattended study places apparently ‘booked’ with clothes, stationery and the like, please ask Library staff for support at either the URS Reception desk by the main entrance or the URS Information Desk next to the Course Collection on the ground floor. We will give you a timed warning card you can place on the abandoned stuff. Put the belongings to one side and sit down. If the owner returns within the hour, they are entitled to the space back. If not, you can sit there. Also ask staff to help explain, should anyone return after an hour to complain.

Where unattended stuff hasn’t been moved overnight, staff will remove it to URS Reception. If it is not claimed by the next morning, it will be taken to Palmer Reception, the centre for all lost property in the University.

Noisy chatLower part of face with forefinger placed to lips

Are others chatting too noisily in the Library’s URS building? Alert us by text, without identifying yourself to others or leaving your seat!

First check your URS study area really is designated as ‘quiet’ or ‘silent’, or that noise in a ‘group study area’ is excessive. If it is, text:

  • NOISYCHAT‘ and your location to 07796 300114 
  • eg NOISYCHAT 2n19 Silent Study.

We’ll come and investigate. We support your right to to work quietly, as protected by Library Rule 13.

For more information, and a list of URS building locations, see our Noise in the Library webpage.

Katie Moore, Trainee Liaison Librarian

Keep renewing your loans over Christmas!

With textbooks in increasingly high demand even after the end of term, we’ve made sure our policy ensures fair access to all. It will be ‘business as usual’ with all loan periods remaining the same in vacation as all term. This means that items will not be issued to cover the whole Christmas vacation.

Just keep renewing your loans unless or until someone else recalls them … so keep checking your University account! You can even return loans by post if you prefer. If your account is blocked please contact the Library and we will discuss the situation with you.

This means you can place holds on books on loan in vacations. The threat of fines on non-returned books should help Library users return them for you!

What about Christmas holidays and Uni Closure?

We know the short Christmas break also spans public holidays and the Christmas University Closure period (Friday 22 December to Monday 1 January – see our Opening hours page for more information), so we’ve made special allowances. Any journals, 7-day loans or Course Collection items borrowed from Saturday 16 December until the Christmas University Closure will be due back on Tuesday 2 January (by 10:00 for Course Collection items). No items will be due back between Saturday 16 December and Monday 1 January.

Happy holidays!

Holly Thomas, Library User Services

 

 

Help over the Christmas closure period

If you have a library-related query during the Christmas closure period (Friday 22 December to Monday 1 January) you can still get help. Chat online via the blue ‘Virtual Enquiry Service’ box on the Library webpage.

The Virtual Enquiry Service is staffed by professional librarians working remotely to answer your queries from our website and other information we’ve supplied.  You can keep an email transcript of the chat. If they can’t resolve a particular issue they’ll refer you back to us during our staffed hours.

During staffed Library service hours, please do continue to contact UoR Library staff to help with your enquiries!

Holly Thomas, Library User Services

Using Library books around refurb work

Here’s an update on accessing Library resources within the Library Building, even though many other areas are closed for Library Refurbishment Project construction work.

Using Library resources

Tall man holds small book, small lady holds large book outside UoR Library

Large size arts & hums books have moved up to our 4th Floor; normal sized items down to the 2nd Floor.

The 2nd and 4th Floors of the Library are open, containing all your books. This includes arts and humanities material, relocated from the now-closed 3rd Floor: normal size material went to the 2nd Floor; larger size and Teaching Practice Collection items to the 4th Floor. If you need any help finding anything, just ask Library staff at 2nd or 4th Floor Information Desks.

A few unique print journals are retained on the 4th Floor, but as most print journals are unavailable until after refurbishment, we encourage you to use our online journals or request an inter-library loan.

Man uses Library Self-Service Point machines of right, computers on left.Although much of the Ground Floor is now out-of bounds, we created a small area at the bottom of the main stairs for you to borrow, return or renew your loans at Self-Service Points or use PCs and catalogues. Just ask at the Help Point by the entrance if you need assistance. Ground Floor toilets are also still available.

Library construction work

White cloth over doors to 3rd Floor from stairsYou may have heard construction work in progress from areas closed-off for your safety (Ground Floor, 1st, 3rd and 5th Floors). Our contractors are demolishing internal walls in advance of refurbishing our 1st and Ground Floors; removing staircase 2 before installing new accessible lifts; and preparing to install new heating, ventilation and toilets on our 3rd Floor; besides installing new windows. Find out more about our plans on our Library Refurbishment Project webpage or visit our URS Building display (2nd Floor landing by Café Libro) for images of future development and previously refurbished floors, which will be reinstated.

URS Building facilities

Lego construction figures arranged around book and large single black Lego brick

Remember! Library Building = books + builders; URS (Lego) Building = study space + services.

Remember to visit the URS Building for Library services and study space, next door at the other end of the orange brick road, further away from potential construction noise. This is also where you will find Cafe Libro, Course Collection material and can collect ‘holds’.

Rachel Redrup, Library Marketing Co-ordinator

Library systems upgrades: 3-4 and 17-18 July

Sam Tyler grins whilst holding travel mug up to the camera

Systems Manager, Sam Tyler, will be celebrating with fizzy pop in his branded Library travel mug once Library systems are all successfully updated in July.

This summer the Library is upgrading its Library Management System in order to gain a more robust system and maintain its security. However, please be aware that there may be some disruption to Library services whilst we are setting this up on Monday 3 to Tuesday 4 July and Monday 17 to Tuesday 18 July 2017.

If you plan to use the Library on these days, either in person or online, please check our University Library News blog nearer the time to see how the system upgrade could affect you. The Library will remain open throughout, as will most of our systems’ functionality.

We hope that you have a great summer and are looking forward to a new upgrades as much as we are!

Rachel Redrup, Marketing Co-ordinator for
Sam Tyler, Library Systems Manager