Student Services News

News from the Student Services Centre (Carrington Building)

How to Enrol at the University of Reading


The following is a step by step guide on how to successfully enrol at the University of Reading.


  1. Before you arrive, you must complete part of your online enrolment. To do so, log in to the RISIS Portal and use your applicant log in detail. You must ensure that you are enrolled onto the correct course. Your applicant details are your confirmed University of Reading ID number as the username and your date of birth in the format DDMMYYYY as the password. You will then be asked for your RISIS security password.
    1. NOTE: If you have applied online for a postgraduate programme and you have not yet had your Reading ID number confirmed to you, please continue to use the encrypted link in your initial email until confirmation has been sent to you.
  1. At this stage you must also indicate how your fees are to be paid, i.e. Student Loans Company. If your fees are self-funded, you will need to ensure that half of your fees have been paid before you can complete enrolment.


  1. Once you arrive at the University, the first thing to do is to collect your Campus Card. If you are living in University Halls you can collect your Campus Card (and key – your Campus Card will need to be registered as a key) within your Halls. If you do not live in University Halls or you are living in Kendrick Hall, you will need to go to Palmer Building during the 19th – 23rd September to enrol.
  2. After collecting your Campus Card, log back in to the RISIS portal using your applicant details. You will be shown your username which will consist of 2 letters and part of your student ID Number (Which is the same as your University of Reading ID Number). Your Student Number is also printed on your Campus Card! After this, you’re fully enrolled as a student of the University of Reading, congratulations!

Click here to complete online enrolment.

Online Enrolment for continuing Undergraduate students

Make sure you re-enrol if you’re a continuing undergrad student! If you don’t you could be at risk of not receiving tuition loans this year. Even if you’re a Placement Year student, it is vital you re-enrol onto your course for the 19/20 academic year. Online enrolment commences on Thursday 12th September 2019 and can be done so via the RISIS Webpages. Add it to your diary!

Welcome Week App

As Welcome Week fast approaches, we would like to introduce you to our new events app! With lots of events and activities happening during Welcome Week, we want to make it as easy as possible to plan your week effectively. This app will allow you to navigate around the campus, create a personal diary and also keep up to date with the UoR Student Life Twitter where you can receive constant updates throughout the week!

Just search the ‘University of Reading Events’ in the App Store or Play Store and download today! Take a look at a quick ‘how to’ video below.

Transcripts unavailable between 22 August – 19 September 2019

Please note that Student Services will be unable to issue transcripts for current students from the start of the exam period until final results have been posted. This is to prevent transcripts being issued with marks that have yet to be finalised/confirmed.

No transcripts will be issued from 5pm on Thursday 22 August until 5pm on Thursday 19 September 2019.

We are aware that some students will require transcripts, for example, to apply for postgraduate study. If you do require a transcript, please ensure you print a copy from the RISIS portal (under ‘Self-service letters’) or request this from your Student Support Co-ordinator before 5pm on 22 August.

If you are a Henley Business School student, you will need to contact your Programme Admin Team for a transcript.

If you require a stamped, hard copy of the transcript, you will need to request this from your Student Support Co-ordinator/HBS Programme Admin Team before 22 August or after 19 September.

For more information, contact your Student Support Co-ordinator or Student Services Reception.

Local sexual health services

When it comes to sexual health, it’s really important to know where you can go for professional, confidential advice and support.

Safe Sex Berkshire is a one-stop-shop for advice covering a wide range of issues relating to sexual health and relationships, including information on what local services are available to you and how you can access them.

The site covers a huge range of topics, including:

  • general advice surrounding sex and relationships, including gender identity and consent
  • information on types of contraception available, including emergency contraception
  • local and home STI testing, including information about treatment for STIs
  • pregnancy testing and options to think about if you are pregnant

Click through, take a look, and bookmark the page!

Safe Sex Berkshire also provides advice and information regarding what support is available in cases of sexual assault, as well as what you can do if you are worried about a friend.

If you are feeling worried or anxious about something and would like to speak to someone, the Student Welfare Team are here to help. The team offers a drop-in service in the Carrington building, available Monday – Friday, 10:00 – 16:00, where you can come along and speak to someone in person. Alternatively, you can send them an email at and ask to arrange an appointment with a member of the team.

Become an Open Day Ambassador

Do you have what it takes to promote your University to future students?

We are recruiting current students to be ambassadors at our June 2019 Open Days on Friday 21st and Saturday 22nd June.

Please note: You must be available to work both days.

Being an Open Day Guide is an exceptional opportunity to share your passion for your university with the chance to talk about your course, university life and what it’s like living in university accommodation. With the training and experience you’ll gain, this is a fantastic opportunity to improve your CV and provide additional experience when applying for jobs in the future.

Open Day Guides have a pivotal role on the Open Days, acting as positive role models who can enthuse about their experiences to prospective students. As an Open Day guide it will be your role to provide an exceptional experience for visitors.

The work involves: welcoming prospective students and their guests onto campus; giving tours, and sharing your experiences of University life. You could be welcoming visitors on at the check-in point; directing to lecture sessions, or leading groups to accommodation.

What are the benefits of working for the main university open day team?

  • Long hours available on the open days – generally 07:30-17:00 or 18:00pm
  • Pay rate will be £8.38/hour + holiday pay for the next open days
  • Variety of work available – including working in the dome, working in the car parks, campus tours or accommodation tours.
  • Opportunity to move between teams and duties on the day.
  • The opportunity to have a stepping stone into work at other university events or as a Student Ambassador helping with outreach and university promotion activities.
  • Wider team progression opportunities for deputy team leader and team leader positions if you work within the open day and the main student ambassador teams throughout the year.

If you think you have what it takes, apply now via Campus Jobs.

If you have any queries, please contact

Summer opening hours 2019

We’re almost at the end of the academic year, but there will be plenty of services, facilities and support available to you throughout the summer break.

The Library building will be open 9am-5pm on weekdays during the vacation period and will be closed on weekends, with the following exceptions:

  • Saturday 20 July: Open 11am-5pm
  • Saturday 17 August: Open 11am-5pm
  • Saturday 21 September: Open 11am-5pm
  • Closed Bank Holiday Monday 26 August.

Please note that the Library@URS building will close to users after the end of Summer term, once Library study space furniture, services and collections have returned to the Library.

Student Services Reception
Monday – Thursday 9am-5pm and Fridays 9am-4.30pm.

Support Centres
Open Monday – Friday 9am – 4pm. You can find your Support Centre here.

Student Financial Support Team
The team do not provide a drop-in service outside of term time, so recommend that students email on or telephone 0118 378 5555 to ask for an appointment to speak with a member of the team, or visit the money matters website.

The reception desk will remain open from Monday – Friday 9am – 5pm throughout the summer vacation period.

Mondial will be open Monday-Friday from 9:30-2:30.

Mojo’s will be closed throughout the vacation period.

This service is open same hours as usual:

Monday-Thursday 9am-5pm,
Friday 9am-4.30pm

The Halls Hotlineis a 24/7 on-site service desk dedicated to responding to issues or concerns in halls accommodation. The Halls Hotline team are available seven days a week and 365 days a year. You can call the Halls Hotline by calling 0118 378 7777 or by dialling 7777 from any of the wall-mounted phones located around halls. You can also e-mail If we need to get back in touch with you for more information we will call the mobile number you provide us with.


  • Park Bar
    Open until 22 June then Closed. Midday to 11pm
  • Park Eat Food
  • Ice House, Wantage Bar, Northcourt Bar, St. Patrick’s Catering and Wantage Catering will all be closed.
  • Park House
    Monday – Friday 12.00-23.00. Closed Bank Holidays
  • The Dairy
    Monday to Friday, 8.00-00.00
    Saturday 12.00-00.00
    Bank Holidays and Sunday Closed.
  • Eat at the Square
    Monday to Friday, 8am to 3pm
  • AGRICULTURE CAFÉ: Monday – Friday, 9.00am – 3.30pm
  • ARCHITECTURE CAFÉ: Closed Summer vacation period.
  • BEFORE & AFTER: Monday – Friday, 8.30am – 3.30pm
  • CHE VITA: Monday – Friday, 8.00am – 6.00pm
  • ENTERPRISE CAFÉ: Monday – Friday, 8.30am – 4.00pm
  • HENLEY BUSINESS SCHOOL CAFÉ: Monday – Friday, 8.30am – 4.00pm
  • LIBRARY CAFÉ: Monday-Friday, 9.00-4.30
  • SPORTSPARK CAFÉ: Monday-Friday, 8.00am–8.00pm,
    Saturday-Sunday, 10.00am-5.00pm

Please watch this space for further updates on University opening times over the summer period.

Advice on being a good neighbour this summer

Congratulations to all the students who have finished exams and best wishes to those still studying. We know many of you will want to relax and enjoy the summer before the end of the year, but if you are living in privately rented accommodation, please do be considerate to your neighbours who are still getting up early to go to work and who may have young children going to school. You may also have student neighbours who are still sitting exams.

Landlords and neighbours have also asked us to pass on the message to not sit on flat roof extensions or drag furniture out onto it. Some of these roofs will not support the weight and may collapse. Additionally, this is intrusive for your neighbours.

If you are planning to hold house parties, please let your neighbours know in advance and if it is on a week night, please keep the music indoors with the bass low after 11pm. Terraced housing is often thin with little insulation, so many people will be disturbed by loud noise after 11pm.

We don’t want to stop you having fun as we appreciate you will have worked hard all year, but please respect your neighbours and be considerate when you are socialising late at night.

Update: Gas leak in URS building

Following the gas leak on Wednesday, our Estates colleagues have been working with specialist contractors to restore supply to the Whiteknights campus ring network. So far, supply to the following buildings has been restored:

  • Park House
  • Eat at the Square
  • Cedars hotel
  • RUSU building
  • Little Learners Nursery

Those buildings were identified as a priority for the weekend. Starting next week (Tuesday/Wednesday), supply to the remaining buildings will be progressively restored. The buildings are:

  • Knight Building
  • Minghella Studios
  • AMS basement
  • HBS offices
  • HBS
  • ICMA (x2)
  • Estates Building
  • Old Whiteknights House
  • Archway Lodge
  • Chemistry
  • Park House Lodge (Chaplaincy)

Thank you for your patience and understanding whist we have we have worked to restore the gas to site over the past two days.

PC Julie on consent

This month, PC Julie is back to talk about the importance of consent.

Hello all,

It has been a while since my last blog. I hope you all had a very enjoyable and safe Easter and now back to University for the final push until summer!

I know you will be launched into ‘quiet time’ as this is the term for exams, so good luck.

My blog this month is about CONSENT. This is a big issue, and it is vital to understand that sex without consent is rape. Here are some important points to remember when you are confirming whether or not you have consent from somebody:

  • The person seeking or initiating sex is responsible for getting consent.
  • Ask yourself if the other person is capable of giving consent – if they are on drugs or too drunk, asleep or unconscious they cannot choose.
  • Check the other person’s body language to see if they are eager and comfortable.
  • You can ask them if they are okay.
  • If they seem unhappy, or you are not sure they are consenting,
  • Silence, or the absence of a ‘no’, does not guarantee somebody is consenting.
  • Consent can be withdrawn at any time.

Think about your future, your lifestyle, your friends and family. Anything you do has an impact on others and can ruin lives, including your own.

If you wish to talk about any issues, please don’t hesitate to get in touch with me.  As you know, I am your Police Officer for the University and I will make myself available to support you if needed. You can get my details from the Security Team.

For more advice and information on consent, you can visit

Once again, for those of you who are taking exams, good luck, try not to stress and have plenty of breaks when you are studying (this is the mum coming out in me!)

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