The Carrington Building is open from 08:00-17:30 Monday to Friday, although the services in the building have different opening hours. During these opening hours you are welcome to make use of the PCs on the groundfloor, the group study areas, and browse the leaflets and self-access materials throughout the building.

Groundfloor

Helpdesk
Students at the Helpdesk09:00-17:00, Monday to Thursday, 09:00-16:30 on Friday.
studenthelp@reading.ac.uk
The Helpdesk is your first port-of-call for any query. You can come to the Carrington Building to ask your question, or you can log a call via the Online Helpdesk –

  1. Log in to the RISISweb Portal and click on the Helpdesk tab and select the link to Log a new call now under ‘My Helpdesk Calls’.
  2. Select a category
  3. If our FAQs do not answer your question click on the Proceed to log your query
  4. Type your question into the description field – please provide as much information as possible
  5. To submit your question clik Preview then Log now
  6. The helpdesk Team will respond to your question an alert you by email

Advisory Team
By appointment (ask at the Helpdesk)
Professional and confidential support and advice to all taught students on:

  • Course Withdrawal
  • Course SuspensionReturning to Study
  • Switching to part-time study
  • Repeating a year of studies
  • Course transfers involving a repeat period of study
  • Module queries

Student Financial Support
By appointment (ask at the Helpdesk), or drop-ins 10:30-13:30

  • Fees Enquiries and Adjustments
  • Bursaries and Scholarships
  • Hardship Funds
  • Short-term Loans
  • US Student Loans Administration

Immigration Advice
By appointment, ask at the Immigration Helpdesk (to the left of the main Helpdesk), or drop-ins Monday, Tuesday, Thursday 10:00-13:00 and Wednesday 14:00-17:00.
immigration@reading.ac.uk
Professional and confidential support and advice to all students on:

  • Student visitor visas
  • Academic visitor visa requirements and applications
  • Tier 4 visa requirements and applications
  • Dependant visa requirements and applications
  • Visa corrections and/or amendments
  • Tier 4 Reconsideration and Variation applications
  • Replacement and transfer visas and BRPs
  • Appeal guidance
  • Working during your studies
  • Ensuring visas conditions are maintained
  • Working after your studies
  • Guidance on eligibility for working after your studies

International Student Advice
By appointmnent (ask at the Helpdesk).
Professional and confidential support and advice to all international and EU students on:

  • Living in the UK
  • Welfare
  • Studying in the UK
  • Getting involved

ERASMUS and Study Abroad
Ask at the ERASMUS and Study Abroad Helpdesk (to the left of the main Helpdesk)
www.reading.ac.uk/studyabroad
The ERASMUS & Study Abroad Office has responsibility for:

  • Management of all inward and outward study abroad mobility at the University of Reading (non-degree seeking)
  • Promotion and coordination of all ERASMUS and other student and staff mobility activities at the University
  • Management of all ERASMUS contracts
  • Organisation of the application and distribution of ERASMUS funds for student and staff at Reading.

Accommodation
09:00-17:00
Accommodation Information Desk (turn left as you enter the building)
For all your queries about life in University accommodation.

Disability Advisory Service
10:00-16:00
www.reading.ac.uk/disability
disability@reading.ac.uk
Professional and confidential support and advice for current and prospective students with disabilities, including:

  • Assistance with Disabled Students Allowance
  • Arranging specialised support
  • Liaising with your Department or School regarding appropriate arrangements
  • Special arrangements for examinations

1st Floor

first floor seating area outside the Careers, Placement and Experience CentreCareers, Placement and Experience Centre
09:00-17:00 (10:00-17:00 on Wednesdays)
www.reading.ac.uk/careers
careerscentre@reading.ac.uk
At the Careers Centre you will receive expert careers and placement advice from professional staff. We can support you whatever your year or subject, whether you are a postgraduate or undergraduate and whether you have a clear idea of your career plans or not. You can:

  • Gain help in finding valuable work experience through internships and placements in and outside of your degree programme.
  • Engage with a wide variety of employers and discover future opportunities through our on-campus careers fairs and events.
  • Access our Quick Query appointments with a Careers Adviser which are 10-15 minutes, Monday to Friday where you can discuss any careers or placement related matter. Just come in and book on the day.
  • Book a longer Careers or Placement Discussion for more in depth advice on career options, career choice dilemmas, concerns with job hunting or the application and selection process.
  • Gain support from Careers Advisers for interviews you have scheduled by booking an appointment to help you prepare and try out some mock interview questions. Just provide a job description, CV and/application form in advance.
  • Attend a range of workshops and events through our Headstart and Faculty Careers Events programmes.
  • Access thousands of job and placement opportunities through My Jobs Online. www.reading.ac.uk/careers/myjobsonline
  • For part time roles whilst at University you can also visit our Job Shop based in the RUSU to see opportunities and gain advice.

So be proactive and use us to get ahead whatever stage you are at.

Reading Experience and Development Award
Access the RED Award via the Careers, Placement and Experience Centre as above
www.reading.ac.uk/redaward
red@reading.ac.uk
The RED Award is an optional scheme which has been designed to help you stand out from the crowd in today’s increasingly competitive jobs market. By participating in volunteering, work experience and training sessions as part of the RED Award you will develop precisely the examples of self-development employers are looking for.

You can call into the Careers Centre to ask any questions you might have or email red@reading.ac.uk

Counselling
10:00-16:00
www.reading.ac.uk/counselling
counselling@reading.ac.uk
The University Counselling and Wellbeing Service offers short-term counselling and training for all currently-registered students. Our aim is to support you in making a success of your university life, whatever challenges are ahead.

Peer Support
www.reading.ac.uk/peersupport
“Support for students by students”. The Peers Supporters are a network o students, trained in listening and helping skills,who offer friendly, informal, but confidential support to any student of the university. Whilst they nominally have an office on the first floor of the Carrington Building you might find them in the foyer, outside the Carrington Building, in your Department, or even in your hall.

2nd Floor

Joint Faculties Office
By appointment only
www.reading.ac.uk/joint-faculties-office
facultiesoffice@reading.ac.uk
The Joint Faculties Office provides support to the University’s Schools and Departments. They also work very closely with The Advisory Team, to provide support for students in the following areas:

  • Changing degrees
  • Optional Modules
  • Extenuating Circumstances
  • Suspensions & Withdrawals

Central Room Bookings and Timetabling
By appointment only
www.reading.ac.uk/crbt
timetabling@reading.ac.uk (for timetable queries), or rooms@reading.ac.uk (to book a room)
Contact us for queries about your timetable, or to book University rooms for private study, or group work.

Examinations Office
tables for exams09:00-16:30
www.reading.ac.uk/exams
examinations@reading.ac.uk
We will issue your examinations timetable and you should come to us if there are any issues with the exams timetable.