There have been a number of reports recently about scam phone calls targeting University of Reading staff, and we want you to be aware, too!
The caller purports to be from Microsoft saying that a computer is unsafe and asking for access to it. If access is given, then they will most likely use this as a way of installing malware on your machine or as a way of asking for payment.
Microsoft will not proactively reach out to you to offer technical support. This is a scam and the call should be ended as soon as it is determined it’s not legitimate; you should then report this through the IT Portal.
General advice to follow:
- Be suspicious of unsolicited phone calls, visits, or email messages from individuals. If an unknown individual claims to be from a legitimate organization, try to verify his or her identity directly with the company.
- Do not provide personal information or information about the University, unless you are certain of a person’s authority to have the information.
- Do not reveal personal or financial information in email, and do not respond to email solicitations for this information. This includes following links sent in email.