Student Services News

News from the Student Services Centre (Carrington Building)

Month: October 2018

Final week for module changes- deadline 19 October

Autumn term is underway, and it’s the last week of module selection changes! So, what do you need to know?

  • The deadline for completing your 120 / 180 credit selection of changing any Autumn term modules is Friday 19th October 2018 at 12:30.
  • After this, no changes can be made.
  • If you have not selected by the 19th, we’ll add a module to their selections next week.

To select your modules, login to RISIS. If you have any questions, visit your Support Centre.


Spring term modules

You can still ask for changes to your spring term modules, but it is a “like for like” change within Spring (and sometimes Summer term) modules. There will be a module selection help point to attend during the first 2 terms of the spring term, so keep an eye out for this. Be reminded that by this time, your choices will be restricted.

Access free online support with Big White Wall

Mental health difficulties can affect anyone, on any day of the year, but World Mental Health Day is a good opportunity to reflect on how you look after yourself and your mental wellbeing.

To coincide with World Mental Health Day today, we’re launching Big White Wall – an online mental health support service which is free for all University of Reading students.

Big White Wall is available 24 hours a day, 7 days a week, 365 days a year. It’s completely anonymous, so you can express yourself freely and interact with other users in a safe environment which is carefully monitored by professionally trained Wall Guides.

As well as providing an online community where you can share your thoughts and feelings, you can access self-help resources on topics like anxiety, depression, eating and drinking habits, relationships and sleep.

Big White Wall is completely anonymous and separate to the University, so no one will know you are using it unless you tell them. You sign up using your University of Reading email address, and then choose a username which is how you’ll be known to other users.

Selina Patankar-Owens, Head of Student Wellbeing Services, said: “Big White Wall is one of the many services on offer to support students’ mental and physical wellbeing, and is a great resource if you’re struggling with issues such as low mood, anxiety or stress. You can share your feelings anonymously without judgement and connect with people who are experiencing similar things, and it’s available in the evening and at weekends when University counselling services aren’t available.”

Find out more about Big White Wall and sign up at:


JobFest – Your future now

JobFest is a great opportunity to find ways to boost your employability skills, as well as try something new. Whether you find a part time job, sign up for a mentor or learn more about volunteering, you’re bound to find a way to develop your skills and interests.

Located in The Dome on Wednesday 3 October, 12pm-4pm, JobFest hosts the Part-Time Jobs Fair, where over 20 local employers will be looking to recruit University of Reading students – so make sure you bring your CV along with you!
Discover what extra-curricular activities are on offer, have a free professional photo taken at our LinkedIn photo booth and meet our careers experts to discuss your plans or get a CV check.

With lots of prizes to be won, free goody bags and refreshments, it’s an event you don’t want to miss.

Keeping safe at university

We’re proud to be one of the safest universities in the UK (according to the 2018 Times Higher Education Student Experience Survey) but it’s still important for you to take precautions to look after yourself while on and off campus. 

Our professional security team are here 24 hours a day, 365 days a year, working to keep you safe. Their team of more than 50 staff offer a range of services, including:

  • Mobile and foot patrols of campus areas. You’ll be able to spot the team in their red, high-visibility jackets or marked cars, throughout the day and night. If you see them out and about, say hi and don’t hesitate to ask any questions.
  • CCTV monitoring. Both our Whiteknights and London Road campus are equipped with an extensive CCTV network, streaming to the 24 hour control centre located in Whiteknights House.
  • Chaperone Service. If you’re walking through campus at night, you can ask Security to keep an eye on you through their cameras (our ‘Hawk Eye’ service) or meet you in person to walk you to your accommodation or car. Find out more online.
  • Security advice. The team have produced extensive advice on topics such as personal safety, vehicle safety, bicycle safety and more. Do take the time to familiarise yourself with this advice on our website.
  • Safe cycling. Many of our students and staff use bikes to get around and our Security team have produced a safe cycling webpage, providing hints and tips on how to keep your bike safe and well maintained.


Your personal security – top tips

  • Save the following useful telephone numbers to your mobile phone:
    • Campus Security: 0118 378 7799
    • Campus Security – for emergencies: 0118 378 6300
    • Emergency Services: 999
    • A registered local taxi service (Yellow Cars work with RUSU on their Safe Taxi Scheme – see below)
  • Avoid being out on your own after dark and, if you are, stick to well-lit streets
  • Let your friends known when you are going out, where you are going and roughly what time you expect to be back
  • Organise your journey home, either with a friend or in a registered taxi if you are out late at night
  • Register for RUSU’s ‘Safe Taxi Scheme’ to get home safe if you run out of cash
  • If you feel threatened or in danger, call the Security team
  • Report any incidents or suspicious behaviour to the Security team (by phone on 0118 378 7799 or by email at


Street Support Scheme

Our Street Support Scheme aims to help you feel safe and supported in the local area when socialising at night. The team works in the residential streets around campus between 10am and 4am several nights a week, primarily based:

  • in the streets between Upper Redlands Road and London Road
  • in the streets between Bridges/Wessex Halls and Wokingham Road
  • in the streets between Northcourt Avenue and Christchurch Green.

They’re highly trained and wear branded University of Reading jackets so do say ‘hi’ if you see them around.


CallMy alert

We’ve launched, CallMy Alert, a mass notification app as part of our continuing investment into making our campuses safe places to study and work. CallMy Alert is free to download in Apple, Android and Windows app stores and will enable us to alert our students and staff about any significant threats to life and safety on campus.

To download the app, visit your app store and search ‘CallMy alert’. After installation there is a simple verification process to follow and you’ll need to add the group name ‘UoRalert’.

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